Repatriation Commission, Department of Veterans' Affairs, National Treatment Monitoring Commitee Annual Reports 2001 - 2002

Annual Reports Contents >> DVA Annual Report >> Our Performance >> Output 5.4 Deliver advisory and information services

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Output 5.4 Deliver advisory and information services

Table 65: performance information for Output 5.4 2001–02

 

Measure

Portfolio Budget Statements

Portfolio Additional Estimates Statements

Outcome

Quantity: (total number of requests for benefits*)

5822 applications

17 000*

16 377

Price: (per request)

$162 per application

$ 55

$ 54

Quality: (Member and former member satisfaction)

Member and former member satisfaction

Member and former member satisfaction

Member and former member satisfaction

*This indicator has been changed to better reflect the numbers of claimants dealt with and includes all liability, permanent impairment, incapacity and rehab claimants for the year. As a result the cost per claim has reduced

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