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Outcome 4—Service Delivery

The needs of the veteran community are identified, they are well informed of community and specific services and they are able to access such services.

Description

DVA serves a veteran community spread across the country, including more than 113 000 veterans and dependants who live in regional areas. The veteran community receives information and assistance through a network of State and regional offices and contracted agents.

The Department has an ongoing program to identify the needs of members of the veteran community and to work with them to develop appropriate options for the delivery of information on which they can base informed decisions. In keeping with its commitment to the innovative use of new technology, DVA seeks to embrace aspects of new technologies with which veterans feel comfortable and which will keep them up-to-date with their entitlements.

Specific service delivery improvements are managed by work teams located across DVA’s outcomes. For example, the Disability Compensation Branch manages the Training and Information Program (TIP) and Building Excellence in Support and Training (BEST) initiatives, while the Health Division has primary carriage of initiatives assisting members of the veteran community living in rural and remote areas. Most initiatives are locally based and are managed by the relevant State office.

Table 14: Outcome 4 resources summary


	Budget 2001-02 $'000	Additional Estimates 2001-02 $'000	Actual 2001-02 $'000	Variance $'000	Budget 2002-03 $'000
Administered expenses (including third party outputs)
Total Administered Expenses	10 984	10 984	10 772	-212	5 703
Price of departmental outputs
Output 4.1-(Provide communication and community support and development services to the provider and the veteran community, including veterans local support groups)	44 539	44 539	41 952	-2 587	44 329
Attribution of Output Group 6	6 283	6 835	5 270	-1 565	2 356
Total price of outputs	50 822	51 374	47 222	-4 152	46 685
Revenue from Government (Appropriation) for departmental outputs	50 485	50 946	46 313	-4 633	46 068
Revenue from other sources	337	428	909	481	617
Total price of outputs	50 822	51 374	47 222	-4 152	46 685
Total for Outcome 4	61 806	62 358	57 994	-4 364	52 388

(Total Price of Outputs and Administered Expenses)


	Budget 2001-02	Additional Estimates 2001-02	Actual 2001-02	Variance	Budget 2002-03
Average staffing level	499	499	486	-13	502

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