Using this website
Navigating around
Breadcrumbs
Use the 'breadcrumb' trail at the top of every page to go up a level, or return to the section's entry page. For example, the breadcrumbs on this page are:
DVA > Help > Using this website
You are on 'Using this webiste' page. Both 'Help' and 'DVA' are links. Choosing 'Help' will take you to the entry page for the 'Help' section. Choosing 'DVA' will take you to the website home page. This applies across the whole website.
The horizontal menu across the top of the page
The global navigation stays the same right across the website. It allows you to easily go to the high level information you are looking for. Information is grouped into 'Eligibility & claims', 'Rehabilitation', 'Pensions & compensation', 'Benefits & services', 'Health & wellbeing', 'Serving members', 'Service providers', 'Ex-service organisations', and 'Commemorations and War Graves'.
The blue navigation on the left of the page
The blue navigation panel changes depending on where you are in the website. Use the menu items to drill down and find more detailed information about the content area you are in at the time.
Links in top right corner of page
The links in the top right corner take you to information about the department. You can quickly return to the 'Home' page from anywhere in the website, or jump direct to the Minister's website. The 'Media centre' is easily reached, as are these 'Help' pages. You can find out 'About DVA', and 'Contact us' by phone and email, and make 'Complaints' if you are not happy with an aspect of DVA's service.
Quck links, Useful links
The Quick links and Useful links panels on the right side of the page allow you to easily move around the site to go straight to information that might be useful to you.
Searching
Type a key word into the white search box in the top right corner of the screen and click on the 'Search' button (or use the 'enter' key on your keyboard). You will then see a list of pages that contain the word you have entered. Generally, the most likely pages will be close to the top of the list.
DVA Facts
DVA factsheets provide the veteran community, serving members, ex-service organisations and service providers with information about the benefits and services available from DVA.
Use the 'Factsheets' quick link at right of page to go to DVA Facts.
DVA Forms
Veterans, ex-service organisations and service providers can use this system to access forms used by the department.
Use the 'Forms' quick link at right of page to go to DVA Forms.
CLIK
CLIK stands for the Consolidated Library of Information and Knowledge. The department uses this system to store and access information about its relevant legislation, policy and reference material.
Use the 'Consolidated Library of Information & Knowledge (CLIK)' quick link at right of page to go to CLIK.