VVCS - a service founded by Vietnam veteransVeterans Line

What is Veterans Line?

Veterans Line is the after hours crisis counselling service provided by the VVCS – Veterans and Veterans Families Counselling Service.  The service is designed to assist veterans and their families in coping with crisis situations outside of VVCS office hours.  Counselling is provided free of charge.

Who can use Veterans Line?

The same eligibility to access VVCS applies to Veterans Line:

  • Australian veterans from all conflicts and peacekeeping operations
  • Partners and widows
  • Sons and daughters
  • Eligible ADF personnel

Clients do not require a veterans entitlement card to use Veterans Line.

Privacy and confidentiality

Veterans Line acknowledges the right of clients to their privacy.  Many callers choose to remain anonymous when talking to Veterans Line and the service respects that choice.  If callers choose to give their details to Veterans Line it may be shared with the VVCS in order to provide veterans with an integrated, effective service. 

Information is not shared with the Department of Veterans’ Affairs without a client’s permission.

There are some situations (for example where a life may be at risk) where it may be legally necessary for Veterans Line to disclose information to other agencies.  If there is concern about this issue please contact your local VVCS centre for further details.

How do I use Veterans Line?

Toll free number (national)        1800 011 046