Feedback and complaints
We welcome your feedback as it assists us in improving the standards and quality of the service.
If you have a complaint about our service you should:
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Step 1:
Contact your local VVCS centre by phoning 1800 011 046 during business hours and ask for the Director. |
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Step 2:
If you are not satisfied with the response, please call (02) 6289 6168 during business hours and ask to speak to the VVCS National Manager. |
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Step 3
If you are still not satisfied with the response, please write to:
The Deputy President
Repatriation Commission
GPO Box 9998
Canberra ACT 2601 |
Other contact details for DVA:
- To contact DVA ring 133 254
- Or from regional Australia 1800 555 254