Service partners

The Department of Veterans’ Affairs has contracted three external organisations to assist in the implementation and ongoing delivery of the Coordinated Veterans’ Care Program.  These are:

Bupa Health Dialog

Bupa Health Dialog offers evidence-based wellness, prevention and chronic disease management services to help meet the health needs of Australians.  Its services are grounded in over 30 years of research, clinical excellence and evidence-based health care.

Bupa Health Dialog will assist the Department by analysing its extensive client data to identify and contact the veterans and war widows who are DVA Gold Card holders and are most likely to benefit from taking part in the CVC Program.

Australian Medicare Local Alliance (AML Alliance)

Australian Medicare Local Alliance (AML Alliance) is a new national, government funded not- for-profit company. It has been set up to spearhead an organised system for primary health care across the country through a network of independent companies called Medicare Locals (MLs) - regional primary health care organisations which will play a key role in planning and coordinating primary health care services for their respective populations.

AML Alliance will have an interest and voice in Australia’s primary health care policy setting and system. It will work with a variety of stakeholders including the general practice, health, aged and social care sectors to advance primary health care and promote improvement and excellence in the ML sector though evidence-based and innovative quality practice.
Led by a skills-based board, AML Alliance will work with 61 MLs to:

• Make it easier for patients to navigate their local health system
• Provide more integrated care
• Ensure more responsive local General Practitioner (GP) and primary health care services that meet the needs and priorities of patients and communities
• Make primary health care work as an effective part of the overall health system.

AML Alliance’s primary roles are to act as a lead change agent for Medicare Locals and to support Medicare Local performance.

Grosvenor Management Consulting 

Grosvenor Management Consulting is an Australian company that is a provider of strategic and operational advice to public and private sector organisations. 

Grosvenor Management Consulting will monitor the program and provide an independent evaluation of its effectiveness.