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Invoicing for services — Household Services (HTML)

Submit an invoice for services provided

The following provides two options for submitting an invoice to Department of Veterans’ Affairs (DVA) to receive payments for Household Services (HHS). All HHS invoices provided to DVA must include the information requested in the table below. This information can be obtained from the client that you have been engaged to provide services for.

Client's name Surname, First Name
DVA File Number  
Transaction Reference Number (TRN) (This number is unique to each client)

Option 1 — upload your invoice through the Provider Upload Portal (PUP)

This online upload service is our preferred Invoice submission method. It is designed to improve and streamline business services for you and the wider veteran community. For more information on how to use the PUP and upload your invoice with a client's TRN, go to: connect.dva.gov.au/provider/upload

Option 2 — send your invoice via email to our HHS Accounts Team

If you are unable to upload your invoice through the PUP, you can email it to: hhs.accounts@dva.gov.au

Please ensure you attach the Invoice to the email and in the subject line of the email please add the client’s DVA file number, the client’s full name and the client's unique TRN.

Note

Invoices submitted using Option 2 will generally take longer to be processed.

Your tax invoice details

All invoices submitted to DVA must include the following details:

  1. Business name and address
  2. Australian Business Number (ABN)
  3. The words ‘Tax Invoice’ and your invoice number
  4. Client’s name, DVA file number & Transaction Reference Number (TRN)
  5. Date the HHS was provided
  6. Address where the HHS was provided
  7. Description of the HHS provided
  8. Any GST included in the cost
  9. Total cost of the HHS provided
  10. Your bank account details
  11. Your preferred email address (to send your remittance advice to)

Note

DVA will return your invoice if it does not contain the information listed above. If your invoice requires further information it will increase the time taken to process and delay you being paid for the HHS you provided.

Contact DVA

If your invoice has not been processed within 30 days from when you submitted it to DVA or you have not been contacted by DVA to provide further information, you can email hhs.accounts@dva.gov.au

Email: hhs.accounts@dva.gov.au
Internet: www.dva.gov.au
Phone: 1800 555 254
Address: GPO Box 9998, Brisbane QLD 4001

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