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Rehab@DVA - Volume 3, Number 4 - August 2017

Expansion of Non-Liability Health Care

The 2017-18 Budget included $33.5 million to extend Non-Liability Health Care (NLHC) treatment arrangements to cover all mental health conditions. This means that all past, present and future members of the permanent Australian Defence Force (ADF) and Reservists with continuous full time service, now have access to DVA treatment for any mental health condition, without having to demonstrate that their condition is related to their service.

Gold and white DVA Health Cards examplesNLHC treatment is accessed through a DVA Health Card – For Specific Conditions (White Card) and may include services provided by a general practitioner, medical specialist psychologist, social worker, occupational therapist, psychiatrist, hospital services, specialist PTSD program, and pharmaceuticals. The White Card also confers eligibility to access counselling services through the Veterans and Veterans Families Counselling Service – VVCS.

NLHC treatment is easy to access. Anyone seeking treatment for a mental health condition can make an application via email at or by calling DVA on 133 254 (Metro Callers) or 1800 555 677 (Regional Callers). If preferred, a claim form is also available at Non-liability health care.

DVA will still need to confirm a person’s proof of identity and ADF service, however, a formal diagnosis is not required to access treatment.

How can you help your clients access NLHC?

If you have a DVA client who presents with mental health symptoms, and they don’t already have treatment coverage for such conditions through DVA, please encourage them to make contact to explore their eligibility for NLHC.

To find out more

See NLHSV109 — Factsheet — Non-liability health care

If you or your patients have any questions, please contact the NLHC team via email at or through the toll-free general inquiries number 133 254 or 1800 555 254 (for Regional Callers).

Rehabilitation provider session

Save the DateDVA will be holding its next National Rehabilitation Provider Information Session for 2017, on Friday, 15 September, 2017 at 2pm to 3pm AEST.

The session focuses on the new rehabilitation budget initiatives recently announced by the Department.

Further information will be provided closer to the session.

Video-conferences will be held at our state office locations listed below:

Video-conferences locations
Sydney Tower B – 280 Elizabeth Street, Surry Hills Grace Room
Melbourne 300 Latrobe Street, Melbourne Edward Millen Room
Perth AMP Building, 140 St George’s Terrace, Perth Level 5 Conference Room
Brisbane 259 Queen Street, Brisbane Bar 1 Conference Room
Darwin 14 Winnellie Road, Winnellie Conference Room
Townsville 520 Flinders Street, Townsville Conference Room
Adelaide Blackburn House, 199 Grenfell Street, Adelaide Smith Brothers Room
Canberra Gnabra Building, 21 Genge Street, Civic Level 6 Boardroom
Hobart 254-286 Liverpool Street, Hobart Victoria Cross Room

Through holding regular Information Sessions, our primary aim is to ensure that providers across Australia are updated on current and upcoming DVA policies and initiatives and to create a collaborative forum where we can hear from and help you.

Please note that all rooms have been booked for an extra half an hour after the session, for any discussion you may wish to have with DVA staff. Should you have any questions or would like further information, please send an email to

DVA Rehabilitation Provider Approval Form Staff Details Sheet (D9255) — for providers seeking to work with DVA clientsForms

Veterans' Health Week

This year Veterans’ Health Week (VHW) will be held from Saturday, 21 October, to Sunday, 29 October and the theme is physical activity.

The week is an opportunity for veterans, war widows, widowers, current and former Australian Defence Force members and their families to improve and maintain the health and wellbeing of themselves and their friends.

DVA will be partnering with ex-service organisations and community groups to develop a program of fun and interactive activities at a local level. Each state and territory has a dedicated DVA VHW Coordinator who will be able to discuss any aspect of VHW if you have any questions. Coordinators can be contacted on the below numbers:

WHW Coordinators contacts
NSW & ACT 02 9213 7805
QLD 07 3223 8715
TAS 03 6221 6711
WA 08 9366 8314
NT 08 8935 1415
SA 08 8290 0375
VIC 03 9284 6682

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