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Rehab@DVA - Volume 2, Number 6 - December 2016

A word version of this provider newsletter is available: Volume 2 - No. 6 - December 2016 (DOCX 965KB)

Rehabilitation Provider Information Session

On 29 November 2016, DVA held an information session for rehabilitation service providers via video-conference across DVA locations, involving over 170 individual consultants representing 37 rehabilitation providers. These sessions aim to ensure that providers across Australia are updated on current and upcoming DVA policies and initiatives, and to create a collaborative forum. We heard from numerous speakers on various topics at November’s information session, including presentations about:

  • Non Liability Healthcare
  • Veterans and Veterans Families Counselling Service (VVCS)
  • How Goal Attainment Scaling is Working for Providers (presented by Injury Treatment)
  • DVA’s Rehabilitation Appliances Program (RAP)
  • DVA Mental Health Webinars

This is the second Information Session and, given the significant turnout, we will continue these sessions throughout 2017. Should you have specific ‘hot topics’ you would like to see covered by DVA or guest speakers at future information sessions, we welcome you to contact us at Rehab@DVA.

New panel for alcohol and other substance-use disorders

DVA has established a panel of community-based providers to assist in treating eligible members of the veteran community who are experiencing alcohol and other substance use disorders. These providers have undergone rigorous screening as part of an open tender process, and have been assessed against the DVA Core Service Standards for the Provision of AOD (Alcohol and Other Drug) services to the veteran community.

In order to access services through these arrangements, individuals must be eligible for treatment, and referred through either a medical practitioner (for instance, a GP), the Veterans and Veterans Families Counselling Service (VVCS), a hospital discharge planner or other DVA Allied Mental Health provider.  Please note that due to expansions to non-liability healthcare through the recent Budget announcements, including eligibility for all those who have served at least one day on continuous fulltime service, a greater number of ex-serving members will be eligible for treatment for alcohol and other substance use disorders than ever before.

A list of organisations who are on the panel is available from the DVA online mental health portal

          Attribution  by Lotus head (contact)

DVA Services Available over Christmas and the New Year

The Department will provide reduced services over the Christmas – New Year period from 5.00 pm Friday, 23 December 2016, resuming full services at 9.00am Tuesday, 3 January 2017. 

Veterans’ Access Network (VAN) offices and VVCS centres will be closed over this period. However, veterans and their families can continue to access a number of critical DVA services, including:

  • Counselling – the VVCS after hours service offers 24/7 counselling to members of the veteran and ex-service community and their families. This service is available toll free on 1800 011 046 to veterans and their families. This number is for counselling only. If urgent assistance is required, please call 000.
  • Transport – if transport is required for medical treatment please note that:
    • Transport requests will be processed as normal from 28 to 30 December inclusive – please call 1800 550 455. Otherwise, please pay for the transport up front and seek reimbursement from DVA when offices re-open.                                                                                                
    • Alternatively, if you are a registered MyAccount user, transport can be booked and modified, and travel expenses lodged online, through MyAccount – DVA’s online services portal at You can arrange MyAccount registration prior to the Christmas / New Year period by phoning DVA on 133 254 from metropolitan areas or 1800 555 254 from regional areas.
  • Hospital admissions – doctors can admit DVA patients into hospital and request retrospective approval for the admission, where required, when DVA resumes full services.
  • Pharmaceutical approvals – providers seeking prior approval for pharmaceuticals can call the Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) 24-hours a day on 1800 552 580.
  • Defence Service Homes Insurance – help with policy and claim enquiries is available 24-hours a day on 1300 552 662, and payments can be made on 1300 304 989, for the cost of a local call. 

Please note – pension pay days will not be affected by the reduced services period.

Visit the DVA website ( for general information about DVA services and entitlements.

On behalf of the Rehabilitation team at DVA, we would like to wish you a Safe Christmas and a Happy New Year!

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