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Rehab@DVA — Vol. 5 No. 5 — May 2019

Rehab@DVA is a newsletter, providing information and updates for providers of rehabilitation services.

In this issue

Who to contact — DVA rehabilitation

Rehabilitation providers have regular contact with a number of different teams and individuals within DVA. We have included an overview of each of these teams, their key functions and their contact information, to assist you to engage with DVA and to best direct your queries.

Rehabilitation services

The Rehabilitation Services Section (RSS) is responsible for the service delivery aspects of the DVA Rehabilitation Program. RSS includes DVA's Rehabilitation Delegates, who are the first point of call for Rehabilitation Consultants in managing DVA clients.

For Rehabilitation Consultants undertaking day-to-day management of DVA clients, please direct your emails to


Over the next few months the state based email addresses will be closed. Providers and consultants are encouraged to start using the national email address above.

Rehabilitation program

The Rehabilitation Program Section is responsible for overall management of DVA's rehabilitation program, including: developing provider operational guidelines, managing rehabilitation providers, undertaking registration of rehabilitation consultants, and disseminating communication associated with the Program. This includes the monthly Rehab@DVA newsletter, Rehabilitation Provider Information Sessions and Rehabilitation Success Stories.

The first point of contact is for the registration of consultants (including non-technical training queries) and suggestions for the newsletter, information sessions and success stories.

If consultants are having technical issues with DVAtrain, direct your queries to

Provider engagement

Day-to-day engagement with each Rehabilitation Provider's DVA Account Manager is undertaken by Tania Morfey, DVA's Stakeholder Engagement Manager. Contact Tania via for queries regarding provider operational guidelines and policy, general feedback and questions, and for day-to-day engagement regarding rehabilitation in DVA.

Consultant registrations

Please be reminded that rehabilitation consultants are required to be registered with DVA before they commence working directly with DVA clients. Referrals should not be allocated to consultants before they have received confirmation that their registration has been processed.

We also ask that providers consider the registration status of consultants before making referrals to them. It is DVA's expectation that complex cases are managed by rehabilitation consultants with 'full registration' status, whereas less complex cases may be managed by consultants who are provisionally registered, or registered with conditions.

For further information please refer to the DVA Rehabilitation Provider (Consultant) Approval Guideline.

Rehabilitation Provider Information Session

We have scheduled the next Rehabilitation Provider Information Session for Thursday, 4 July 2019 from 2.30pm to 4:00pm AEST. Invitations containing further information about the event will be issued shortly via DVA Account Managers. Videoconferences will be held at our state and regional office locations.

These regular information sessions aim to create a collaborative environment and ensure providers and their consultants across Australia are updated on current and upcoming DVA policies and initiatives.

If you have any suggestions for topics please email them to

We look forward to seeing you there.

Sharing success

Charles Cannard — finding my new niche

Charles wearing a sky blue surgical cap and navy blue medical "scrub" clothing and standing beside a hospital bed

Charles Cannard

Charles Cannard enlisted in the Army, Royal Regiment of Australian Artillery straight out of school in 2009, fulfilling a life-long dream of following in his parents' footsteps of serving in the military. Unfortunately for Charles, what was meant to be a 'forever job' ended in 2017 as a result of a serious knee injury, leading to medical discharge after eight years of service.

In our latest rehabilitation success story, Charles shares his experience of transitioning from military to civilian life and finding renewed career focus whilst managing health issues. With the support and guidance of DVA and a rehabilitation provider, Charles successfully managed his journey to improved health and wellbeing.

Charles openly offers advice to veterans who are unsure of the support DVA and rehabilitation providers offer on discharge. Charles credits his success to a whole of person rehabilitation approach where medical management of health issues, went hand in hand with emotional and vocational counselling and training to identify meaningful and sustainable work options.

Read the full version of this success story

Support Services for Veterans

Australian Student Veterans Association

The Australian Student Veterans Association (ASVA) provides support to transitioning personnel and veterans who are studying, or considering doing so.

ASVA can also assist veterans to gain admission into university as an earned opportunity derived through their Australian Defence Force (ADF) service.

They provide benefits to student veterans on campus (for example, priority timetabling), and have created a peer network for veterans on campus, supporting flexible employment and the development of professional experience in fields related to a student veterans chosen field of study. Interacting with other like-minded students can help student veterans regain that sense of camaraderie they had in the ADF.

These built-in networks may assist student veterans during the ADF to student transition process and help mentor/ motivate student veterans throughout their degrees.

For more information, visit ASVA or contact via email at:

Australian Defence College

Recently the Australian Defence College, in collaboration with the Defence Community Organisation, established the ADF Transition and Civil Recognition Project (ADF TCR). The project provides an opportunity for Defence veterans to have their transferable military skills appropriately recognised in a civilian context prior to transitioning to civilian employment.

As part of the ADF TCR, Recognition of Prior Learning (RPL) assessments are offered up to 12 months post-transition.

Contact details

ADF Transition & Civil Recogition Project
Australian Defence College
PO Box 7917

RPL is a way to formally recognise the knowledge and skills gained through service, community and life experiences as well as formal and informal study. It may provide national recognition of the skills used by veterans in their job role, and validate the learning they have already acquired. Veterans must be able to demonstrate they have the skills and knowledge to meet the industry standard in order to have those skills formally recognised in the national Vocational Education & Training (VET) system.

For more information visit the Australian Defence College ADF TCR.

Veterans may apply for RPL by emailing their request to The Defence Registered Training Organisation will issue VET accreditation achieved through RPL.

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