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Mefloquine outreach program - Frequently asked questions

What is the mefloquine outreach program?

The mefloquine outreach program will provide access to information and face-to-face assistance for serving and ex-serving members of the Australian Defence Force (ADF) who were prescribed mefloquine or tafenoquine.

There will be information sessions covering a range of topics including how to lodge a claim with the Department of Veterans’ Affairs, the role of the Repatriation Medical Authority, the Statements of Principles system, non-liability health care, GP health assessment, At Ease resources, and support available through the Veterans and Veterans Families Counselling Service.

To ensure individuals have an opportunity to attend, the information sessions will be run twice per day at different times over three days.  For details, see What time are the information sessions?

Current and former ADF personnel, their family members, carers and friends are welcome to attend one of the information sessions.  To register, please email your name and the session(s) you wish to attend to mefloquine.outreach@dva.gov.au or phone (07) 4722 3347.  

If you are concerned about the possible side effects of taking mefloquine during service, you are encouraged to visit your GP.

When is it?

The mefloquine outreach program is being held from 13 to 15 December 2016 in Townsville.

Where is it?

The mefloquine outreach program will be located at:

Department of Veterans’ Affairs VAN Office
1st Floor, 520 Flinders Street
Townsville, Queensland

What time are the information sessions?

The information sessions are being run as follows:

  Tuesday, 13 December Wednesday, 14 December Thursday, 15 December
1000 – 1030 Repatriation Medical Authority   Repatriation Medical Authority
1030 – 1100 Department of Veterans’ Affairs   Department of Veterans’ Affairs
1100 – 1130 Veterans and Veterans Families Counselling Service   Veterans and Veterans Families Counselling Service
1130 – 1200 Questions   Questions
1200 – 1230   Repatriation Medical Authority Repatriation Medical Authority
1230 – 1300   Department of Veterans’ Affairs Department of Veterans’ Affairs
1300 – 1330   Veterans and Veterans Families Counselling Service Veterans and Veterans Families Counselling Service
1330 – 1400   Questions Questions
1730 – 1800 Repatriation Medical Authority    
1800 – 1830 Department of Veterans’ Affairs    
1830 – 1900 Veterans and Veterans Families Counselling Service    
1900 – 1930 Questions    

Can I have my claim assessed at the outreach program?

No, claims will not be assessed as part of the outreach program.  You will be able to find out about the claims process, how to lodge a claim with the Department of Veterans’ Affairs and what is required when making a claim.

Can I receive treatment at the outreach program?

No, treatment and counselling will not be provided at the outreach program.  You will, however, be able to find out how to access medical treatment and counselling.

If you would like to access counselling, a clinician from the Veterans and Veterans Families Counselling Service (VVCS) will be present during the outreach program and able to conduct an initial intake interview and discuss support options.  You can find out more about VVCS at www.vvcs.gov.au.

Non-liability heath care is available to veterans with even one day’s service.  It provides immediate help or treatment for five major mental health conditions, whether or not the condition is related to service.  The conditions are:

  • Posttraumatic Stress Disorder (PTSD)
  • Depressive Disorder
  • Anxiety Disorder
  • Alcohol Use Disorder
  • Substance Use Disorder.

If you are experiencing mental health issues, whether or not you believe these relate to the use of mefloquine or tafenoquine, contact the Department of Veterans’ Affairs about getting treatment through non-liability health care by calling 133 254, or from regional Australia 1800 555 254, or visit your GP.

I can’t attend the outreach program in Townsville.  Will you be holding outreach in my state/territory?

The outreach program in Townsville will be evaluated afterwards to determine the most suitable way to deliver this kind of information.  Following the outcomes of the evaluation, consideration will be given to holding further outreach in other locations.
For those who are unable to attend the outreach program in Townsville, information on the topics covered will be made available soon at www.dva.gov.au/mefloquine.

Why is the outreach program being run in Townsville?

The outreach program is being run in Townsville as this is where a large number of former ADF members who were administered mefloquine are currently based.

The outreach program in Townsville will be evaluated afterwards to determine the most suitable way to deliver this kind of information.  Following the outcomes of the evaluation, consideration will be given to holding further outreach in other locations.

I don’t live in Townsville.  Will you pay for my travel to attend the outreach program?

No, the Department of Veterans’ Affairs is not able to pay for travel to the outreach program.  

For those who are unable to attend the outreach program in Townsville, information on the topics covered will be made available soon at www.dva.gov.au/mefloquine.

I want to attend the outreach program in Townsville.

To register, please email your name and the session(s) you wish to attend to mefloquine.outreach@dva.gov.au or phone (07) 4722 3347.  

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