Travelling for treatment under the VEA
DVA provides eligible persons and their medically required attendants assistance with their transport when travelling for approved medical treatment.
If you travel for approved medical treatment or in connection with a claim for a disability pension or service pension, you may be eligible to claim travelling expenses under the Repatriation Transport Scheme.
When travelling away from home or if you are on holidays, DVA recommends that you take out travel insurance.
Find out more about travel for treatment entitlements:
- Factsheet HSV02 – Claiming Travelling Expenses Under the Repatriation Transport Scheme
- Factsheet HSV03 - DVA Arranged Transport Under the Repatriation Transport Scheme
- Factsheet HSV120 - Ambulance Services
Booked Car with Driver Scheme
DVA may arrange pre booked transport under the Booked Car Scheme (BCS) for travel to approved treatment locations. The BCS provides additional transport assistance for more aged and frail VEA clients to attend approved medical appointments. The BCS utilises contracted transport providers with a focus on a quality and reliable service by arranging a suitable vehicle to transport entitled persons to their appointment on time.
To request a Booked Car, or to discuss your eligibility for the scheme, call 1300 550 455 (metropolitan areas) or 1800 550 455 (regional areas).
NSW Country Taxi Voucher Scheme
A NSW country Local Medical Officer (LMO) may, when medically necessary or at the request of DVA, issue taxi vouchers to entitled persons residing in NSW country areas who require assistance when travelling for treatment purposes. This Scheme does not operate in the metropolitan areas of Sydney, Canberra or Wollongong, or for travel across the borders into Victoria and Queensland.
For a list of NSW country DVA contracted transport providers see:
Emergency and Non-Emergency Ambulance
DVA accepts financial responsibility for ambulance transport in a medical emergency for Gold Card or White Card holders in relation to an accepted disability. DVA will pay for non-emergency ambulance transport only in certain circumstances.
Travel for treatment under the MRCA and SRCA
Under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation Act 1988 (SRCA), you can claim reimbursement for the cost of reasonable travel expenses for treatment of an accepted condition if:
• the journey exceeds 50km of a return journey when travelling by private vehicle; or
• any length of a journey by public transport or ambulance where the accepted condition requires the use of this form of transport.
Travel by private vehicle is reimbursed based on a set rate per kilometre travelled. You can lodge your travelling expenses claims using DVA’s online service, MyAccount. For more information, please visit the MyAccount website. Alternatively claims can be made by completing form D0800 Claim for Travelling Expenses.
Find out more about travel expenses: