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Frequently Asked Questions: Increasing Choice in Home Care

Frequently Asked Questions

Will there be any impact on the DVA aged care programmes as a result of the Increasing Choice in Home Care changes?

No.  There will be no impact on the DVA programmes as a result of the Increasing Choice in Home Care – Stage 1 changes implemented on 27 February 2017.  

Can I receive DVA services and a Home Care package concurrently?

Yes. You can still access DVA services (including Veterans’ Home Care (VHC) and Community Nursing services) while you are accessing a Home Care package, if required, as long as there is no duplication of service. 

For more information on Home Care Packages, you can contact the My Aged Care staff by visiting the My Aged Care website or calling 1800 200 422 (Mon-Fri 8am - 8pm, Sat 10am - 2pm), from any location within Australia.

Will I be disadvantaged in the priorisation process for Home Care packages if I am receiving DVA services?

From 27 February 2017, clients who have been approved for a Home Care package and have indicated that they wish to receive services will be placed onto a national queue for these services.  Approval for care will continue to depend on a comprehensive assessment by an Aged Care Assessment Team (ACAT) (ACAS in the state of Victoria).  

The national queue will be used by My Aged Care to manage the prioritisation of clients for Home Care packages.  A client’s place in the national queue will take into account their relative needs and circumstances, as determined by the ACAT, as well as the date they were approved for a Home Care package.

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