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Frequently Asked Questions: Commonwealth Home Support Programme

Frequently Asked Questions

What is the Commonwealth Home Support Programme?

The Commonwealth Home Support Programme is an entry level program for older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) to provide a base level of care to support people to be independent in their own homes and in their communities for longer. Clients will be able to access a wide range of services such as planned respite, meals and domestic assistance.

It combines four existing programmes:

  • Commonwealth Home and Community Care (HACC);
  • Planned respite from the National Respite for Carers Programme (NRCP);
  • Day Therapy Centres (DTC); and
  • Assistance with Care and Housing for the Aged (ACHA).

Are Commonwealth Home Support Programme services available in all States and Territories?

The Commonwealth Home Support Programme will be implemented across all States and Territories however, at commencement, the  will not include HACC services for Victoria or Western Australia, as funding responsibility for these jurisdictions has not yet been transitioned to the Commonwealth. The HACC program will continue to operate along with the Commonwealth Home Support Programme in these States.

I am a Veteran accessing Veterans Home Care (VHC) services, am I also able to access Commonwealth Home Support Programme services at the same time?

The Commonwealth Home Support Programme provides a wide range of community support services alongside those available under VHC.

Veterans are able to access Commonwealth Home Support Programme services in order to support them to remain independent in their own home. This access is determined by their eligibility, assessed need, and any service being provided by other government programmes. 

If you are eligible for Department of Veterans’ Affairs-funded services such as the Veterans’ Home Care Programme, community nursing, transport or respite, you may still also receive services under the Commonwealth Home Support Programme, so long as you are: 

  • eligible for services, 
  • the support required is entry-level, and 
  • there is no duplication in the specific services/assistance being provided.  

For example, you may access Veterans’ Home Care for low-level domestic assistance and personal care, but also receive transport and delivered meals through the Commonwealth Home Support Programme.

Will I be required to contribute a larger co–payment if I am on Commonwealth Home Support Programme rather than VHC?

The funding programme or package through which you access aged care services at home will determine how much you will need to pay. Any fees and eligibility for subsidy will be discussed and agreed upon with your service provider before you receive the relevant services.

As a Veteran, do I access Commonwealth Home Support Programme services differently to the general public?

All members of the Australian public, including members of the veteran community, access Commonwealth Home Support Programme services the same way - through My Aged Care.  

My Aged Care contact centre staff will discuss your aged care needs and refer you for a home support assessment conducted by a Regional Assessment Service (RAS). The RAS is responsible for conducting face-to-face assessments for older people seeking entry-level support to enable them to remain at home under the Commonwealth Home Support Programme. For more information on the RAS go to the Department of Social Services Factsheet – Establishment of the My Aged Care Regional Assessment Service or call the My Aged Care contact centre on 1800 200 422 (Mon-Fri 8am - 8pm, Sat 10am - 2pm), from any location within Australia.

If I am already receiving services from HACC, NRCP, DTC or ACHA do I need to be reassessed for the Commonwealth Home Support Programme?

No, existing clients will continue to receive the same level of support. You do not need to contact My Aged Care to get a new assessment. 

However, if your needs and/or circumstances change significantly and you require additional services you should contact My Aged Care.

Is the Department of Veterans’ Affairs (DVA) responsible for the Commonwealth Home Support Programme for Veterans?

DVA continues to support veterans while they remain at home through a variety of health and community programmes. This does not include the Commonwealth Home Support Programme which is the responsibility of the Department of Social Services (DSS). More information can be found on the DSS website and on the My Aged Care website or by calling the My Aged Care contact centre on 1800 200 422.

How could I register a complaint about my Commonwealth Home Support Programme services?

You can register a complaint by calling the Aged Care Complaints Scheme on 1800 550 552 or by submitting an online form at submit a complaint online.

Alternatively, you can discuss your concerns with a person who can advocate on your behalf. The National Aged Care Advocacy Program (NACAP) is funded to promote your rights. To call NACAP dial 1800 700 600.

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