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Frequently Asked Questions: Veterans’ Supplement in Residential Aged Care and Home Care Packages

Frequently Asked Questions

These Frequently Asked Questions (FAQs) relate to the Veterans’ Supplement in residential aged care (Veterans’ Supplement). They are not intended to address detailed issues about the operation of the Veterans’ Supplement. More comprehensive information about the Veterans’ Supplement is available in the Eligibility Guidelines.

These FAQs will be updated as required, particularly in the initial implementation period.

What is the Veterans’ Supplement?

As part of the Aged Care Reforms, the Australian Government introduced the Veterans’ Supplement on 1 August 2013 to improve access to residential aged care for veterans with mental health conditions. The Veterans’ Supplement is paid directly to residential aged care facilities on behalf of eligible veterans.

How much is the Veterans’ Supplement?

In the 2014-2015 financial year, a residential aged care facility will receive $6.69 per day, per eligible veteran in their care.

Who is eligible for the Veterans’ Supplement?

Any veteran who resides in a Commonwealth subsidised residential aged care facility and has a mental health condition/s accepted by DVA as related to their service is eligible to attract the Veterans’ Supplement.

Prior to the supplement being paid to the relevant provider, the veteran, or their authorised representative, must first give consent to DVA to disclose their eligibility for the Veterans’ Supplement to the Department of Human Services (DHS) so they, in turn, are able to disclose this information to the provider as part of the payment process for the Veterans’ Supplement.

How long does eligibility last?

Veterans’ identified as eligible for the Veterans’ Supplement retain eligibility for the duration of the time they are in care. There is no requirement for ongoing assessment of eligibility for the Veterans’ Supplement. New consent will not be required if the veteran changes facilities.

What is an accepted mental health condition?

The term ‘accepted condition’ refers to an injury or disease that has been recognised under the relevant legislation as related to a veteran’s military service. An ‘accepted mental health condition’ can cover a broad range of conditions, so it is not practical to provide an exhaustive list.

However, posttraumatic stress disorder, other anxiety disorders, depression and substance misuse disorders are among those that are included in the range of eligible mental health conditions. The process for confirming eligibility of the Veterans’ Supplement is determined by DVA, following consent from the eligible veteran or their authorised representative.

How is the Veterans’ Supplement paid to residential aged care facilities?

Eligibility is determined automatically on the basis of a veterans’ accepted mental health condition. The Veterans’ Supplement will be automatically paid to a residential aged care facility by DHS if the eligible veteran, or their authorised representative, has provided consent to disclose their eligibility information to the residential aged care facility.

Following consent, payment of the Veterans’ Supplement will be automatic and backdated to the date the supplement came into effect or the date the veteran entered into care, whichever is later. Payment of the Veterans’ Supplement will be ongoing for the duration of the time the veteran is in in care. New consent will not be required if the veteran changes facilities.

This process will not disclose information about the veteran’s specific mental health condition/s to the residential aged care facility.

I believe that a veteran in my care has a mental health condition but my aged care facility is not receiving the Veterans’ Supplement. Why?

There are a number of reasons a veteran may not attract the Veterans’ Supplement, including:

  • the veteran may have a mental health condition but it has not been accepted by DVA as service-related; or
  • the veteran does have an accepted mental health condition, but has indicated they do not consent to sharing this information with their residential aged care facility, therefore preventing the payment of the Veterans’ Supplement; or
  • the veteran is not receiving an eligible aged care service, for example residential respite care.

The process for confirming eligibility and payment of the Veterans’ Supplement is determined by DVA and DHS, following consent from the eligible veteran or their authorised representative.

As a veteran, how do I disclose my eligibility for the Veterans’ Supplement?

Prior to the Veterans’ Supplement being paid to the residential aged care facility, an eligible veteran, or their authorised representative, must give consent for DVA to disclose their eligibility to DHS, who will in turn, disclose this eligibility to their residential aged care facility through the payment process.

DVA will write to eligible veterans seeking their consent to disclose their eligibility for the Veterans’ Supplement. If the eligible veteran, or authorised representative, provides consent by completing and returning the form to DVA, DVA will then disclose the veteran’s eligibility to DHS.

Note: DVA will not disclose information about a veteran’s specific mental health condition/s.

What information will be disclosed if I consent?

If you consent, only information regarding your eligibility for the Veterans’ Supplement will be disclosed to your residential aged care facility.

Note: DVA will not disclose information about a veteran’s specific mental health condition/s.

As a veteran, what happens if I choose not to consent to the disclosure of my eligibility for the Veterans’ Supplement?

If you choose not to consent to disclose your eligibility for the Veterans’ Supplement, DVA will not disclose this information to DHS. As this information will not be disclosed, the residential aged care facility will not receive the Veterans’ Supplement on your behalf.

Why have I received a letter from DVA regarding the Veterans’ Supplement and consent?

The purpose of this letter from DVA is to seek your informed consent for DVA to disclose your eligibility for the Veterans’ Supplement to DHS, who will in turn, disclose this information to your residential aged care facility as part of the payment process for the Veterans’ Supplement.

A factsheet, consent form and reply paid envelope will be included with this letter. If you choose to consent to disclose your eligibility for the Veterans’ Supplement, either you, or your authorised representative, will need to complete the consent form, and return it in the reply paid envelope to DVA.

Where can I get more information on the Veterans’ Supplement?

For further information on the Veterans’ Supplement in Residential Care, please see the Eligibility Guidelines

Payment related queries can be directed via email to co.agedcare.support@humanservices.gov.au if your enquiry cannot be resolved through your normal resolution processes.

Veterans, or their representative may direct eligibility related enquiries to DVA by email to DVA aged care.

Please note: DVA will not disclose details of a veteran’s eligibility for the Veterans’ Supplement to residential aged care facilities.

The Veterans’ Supplement in Home Care

These Frequently Asked Questions (FAQs) relate to the Veterans’ Supplement in the Home Care Packages Program (Home Care). They are not intended to address detailed issues about the operation of the Supplement. More comprehensive information about the Veterans’ Supplement is available in the Eligibility Guidelines.

These FAQs will be updated as required, particularly in the initial implementation period.

What is the Veterans' Supplement in Home Care?

As part of the Aged Care Reforms, the Australian Government will introduce a new Veterans’ Supplement in Home Care on 1 August 2013.

The Veterans’ Supplement in Home Care is designed to provide additional financial assistance to Home Care providers in recognition of the additional costs that may be incurred to deliver appropriate services to veterans with Department of Veterans’ Affairs (DVA) accepted, service related mental health conditions. Home Care providers will be able to receive an additional 10 per cent of the basic subsidy payable, in respect of an eligible veteran receiving any level of Home Care Package.

How much is the Veterans' Supplement in Home Care?

The Veterans’ Supplement will be payable at a rate of 10 per cent of the basic subsidy payable, per eligible veteran. If the veteran is eligible and consents, the supplement will be paid directly to the Home Care provider.

Home Care providers in receipt of the Veterans’ Supplement in Home Care will be ineligible to receive the Dementia and Cognition Supplement on behalf of the same eligible veteran.

Who is eligible for the Veterans' Supplement in Home Care?

Any veteran who is receiving a Commonwealth funded Home Care Package who has a mental health condition that has been accepted by DVA as related to their service is eligible to attract the Veterans’ Supplement in Home Care. Eligibility is determined automatically by DVA.

Prior to the supplement being paid to the relevant provider, the veteran, or their authorised representative, must first give consent to DVA to disclose their eligibility to the Department of Human Services (DHS) so they, in turn, are able to disclose this information to the provider as part of the payment process for the Veterans’ Supplement.

How long does eligibility last?

Veterans identified as eligible for the Veterans’ Supplement in Home Care, retain their eligibility for the duration of time that they are in receipt of a Home Care Package. There is no requirement for ongoing assessment of eligibility for the Veterans’ Supplement in Home Care.

What is an accepted mental health condition?

The term ‘accepted condition’ refers to an injury or disease that has been recognised under the relevant legislation as related to a veteran’s military service. An ‘accepted mental health condition’ can cover a broad range of conditions, so it is not practical to provide an exhaustive list.

However, posttraumatic stress disorder, other anxiety disorders, depression and substance misuse disorders are among those that are included in the range of eligible mental health conditions The process for confirming eligibility of the Veterans’ Supplement in Home Care is determined by DVA following consent from the eligible veteran or their authorised representative.

How is the Veterans' Supplement paid in Home Care?

Eligibility is determined automatically on the basis of a veteran's DVA accepted mental health condition. The Veterans’ Supplement in Home Care will be automatically paid to a Home Care provider by the DHS once an eligible veteran, or their authorised representative, has provided the required consent to disclose eligibility information to the Home Care provider.

Following consent, payment of the Veterans’ Supplement in Home Care will be automatic and backdated to the date the supplement came into effect or the date that the veteran and the Home Care provider entered into a Home Care Agreement, whichever is later. Payment of the supplement will be ongoing for the duration that the veteran is in receipt of a Home Care Package.

This process will not reveal information about the veteran’s specific mental health condition/s to Home Care providers.

I believe that a Veteran in my care has a mental health condition, but I'm not receiving the Veterans' Supplement in Home Care. Why?

There are a number of reasons why a veteran may not attract the Veterans’ Supplement in Home Care, including:

  • the veteran may have a mental health condition but it has not been accepted by DVA as service-related; or
  • the veteran has an accepted mental health condition, but has indicated they do not consent to sharing this information with the Home Care provider, therefore preventing the payment of the Veterans’ Supplement in Home Care; or
  • the veteran is not receiving an eligible aged care service.

The process for confirming eligibility and payment of the Veterans’ Supplement in Home Care is determined by DVA and DHS, following consent from the eligible veteran or their authorised representative.

As a veteran, how do I disclose my eligibility for the Veterans’ Supplement in Home Care?

Prior to the Veterans’ Supplement in Home Care being paid to the Home Care provider, you or your authorised representative, must give consent for DVA to disclose your eligibility to DHS, who will in turn, disclose this eligibility to your Home Care provider.

DVA will write to eligible veterans seeking their consent to disclose their eligibility for the Veterans’ Supplement in Home Care. Once the eligible veteran, or authorised representative, completes the Consent to Disclose Eligibility for the Veterans’ Supplement form and returns it to DVA, DVA will disclose the veteran’s eligibility to DHS as appropriate.

Note: DVA will not disclose information about a veteran’s specific mental health condition/s.

What information will be disclosed if I consent?

If you consent, information regarding your eligibility for the Veterans’ Supplement in Home Care will be disclosed to your Home Care provider.

Note: DVA will not disclose information about a veteran’s specific mental health condition/s.

As a veteran, what happens if I choose not to consent for the Veterans’ Supplement in Home Care?

If an eligible veteran chooses not to consent to the disclosure of their eligibility for the Veterans’ Supplement in Home Care, DVA will not disclose this information. As this information will not be disclosed, the Home Care provider will not receive the Veterans’ Supplement in Home Care on their behalf.

Why have I received a letter from the Department of Veterans’ Affairs regarding the Veterans’ Supplement in Home Care and consent?

The purpose of this letter from DVA is to seek your informed consent for DVA to disclose your eligibility for the Veterans’ Supplement in Home Care to DHS so they, in turn, are able to disclose this information to your Home Care provider as part of the payment process.

A factsheet, consent form and reply paid envelope will be included with this letter. If you choose to consent to disclose your eligibility for the Veterans’ Supplement, either you, or your authorised representative, will need to complete the consent form, and return it in the reply paid envelope to DVA.

Where can I get more information on the Veterans' Supplement in Home Care?

For further information on the Veterans’ Supplement in Home Care, please see the Eligibility Guidelines

Payment related queries can be directed via email to co.agedcare.support@humanservices.gov.au if your enquiry is unresolved through your normal resolution processes.

Veterans, or their representative may direct eligibility related enquiries to DVA by email to DVA aged care.

Please note: DVA will not disclose details of a veteran’s eligibility for the Veterans’ Supplement to Home Care providers.

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