Skip to Content

Aged and community care

DVA provides a variety of in-home and community support programmes focused on assisting you to continue living independently by supporting your health, well being, and community connection.

You will find information about DVA-administered programmes and other in-home and non DVA community support services available to all older Australians, including:

DVA administered homecare and community support services

Veterans' Home Care Program

If you are a Gold Card or White Card holder with low level care needs, DVA’s Veterans' Home Care (VHC) Program can assist you to continue living in your home. The Program provides a range of home care services designed to maintain your health, wellbeing and independence.

To receive these services, you will need to be assessed by a VHC Assessment Agency as needing home care assistance.

Find out more about the VHC Program, the assessment process and your eligibility for VHC services.

Assistance managing medications and health conditions (Veterans’ MATES)

You can access comprehensive information about a range of health issues through the Veterans’ MATES programme. This programme was designed to help you and your treating general practitioner and pharmacists to manage common medical conditions.  

Information is also available to other heath professionals, for example  directors of care at residential aged care facilities.  The Veterans’ MATES programme aims to improve the health care of veterans and war widows through quality use of medicines and better use of health services. 

More information is available through your general practitioner, pharmacist or through the Veterans’ MATES website

Attendant care and household services under MRCA and SRCA

If you are a former ADF member with incapacitating medical conditions, accepted under either the MRCA or SRCA , you may be eligible for attendant care (personal care) and household services. Attendant care and household services can be provided for a short period, for example, if you are recovering from surgery; or for a longer period to meet your ongoing needs.

Attendant care services available include assistance with:

  • mobility
  • personal hygiene (bathing and toileting)
  • grooming
  • dressing
  • feeding

Household services available include assistance with:

  • meal preparation
  • cooking
  • cleaning
  • laundry
  • ironing
  • shopping
  • child-care
  • lawn mowing and gardening.

Requests for any other similar services required for the running and maintenance of a household may also be considered.

Find out more about your eligibility for attendant care and household services.

Veterans’ Supplement in Home Care

If you have a service related mental health condition accepted by DVA, and are receiving a Home Care Package, you may also be entitled to the Veterans’ Supplement in Home Care.

For more information see the Frequently Asked Questions: Veterans' Supplement in Residential Care and Home Care Packages page and Eligibility Guidelines.

Community Nursing

Community nursing provides clinical nursing and/or personal care services in your home by registered and enrolled nurses and support staff to:

  • restore health following illness
  • allow you to maintain the best level of independence
  • allow for a dignified death.

If you are a Gold Card holder with high level personal care needs (requiring more than one-and-a-half hours per week) identified by a Local Medical Officer, DVA will pay for your clinical nursing services. If you are a White Card holder, the condition requiring nursing must also be an accepted disability

Find out more about your eligibility for community nursing services.

Rehabilitation Appliances Program (RAP)

If you are a Gold or White Card holder you can access mobility aids or appliances to help you maintain independence in your home through the Rehabilitation Appliances Program.

Aids or appliances prescribed through the program can include:

  • continence pads
  • wheeled walkers
  • beds (hospital)
  • chairs (high back, lift)
  • lifting hoists
  • showering or toileting aids.

You can find out more about the RAP program and your RAP eligibility.

Respite and carer support

DVA recognises the important role carers play in providing valuable support and help to those who are unable to care for themselves. The care many veterans and war widows and widowers provide to others is also valued by DVA.

Direct support to carers is provided through the provision of Respite Services which provides a break to a carer by temporarily relieving them of their caring responsibilities. DVA’s VHC Program offers three types of Respite Care including In-Home Respite; Residential Respite; and Emergency Short-Term Home Relief (ESTHR).

Find out more about Respite Care.

Respite care is also available through the Commonwealth Home Support Programme or the Home and Community Care Program (in Victoria and Western Australia).  The Commonwealth Home Support Programme or the Home and Community Care Program provide additional types of respite care that are not available through the VHC Program, including:

  • centre-based respite
  • community access respite
  • host family respite

Note: These programmes are not funded directly by DVA and there may be additional costs associated with these services.

For more information about respite care provided through the Commonwealth Home Support Programme or the Home and Community Care Program, you can visit the My Aged Care website or contact the My Aged Care National Contact Centre on 1800 200 422* (Monday to Friday 8am to 8pm, Saturday 10am to 2pm) from any location within Australia.  Alternatively, you can contact the Commonwealth Respite and Carelink Centre on 1800 052 222.*

*Free local call - calls from mobile or pay phones may incur charges.

In addition to the respite services provided through the VHC program, DVA provides carers with information and resources.

Home modifications

If you are a Gold Card or White Card holder, in certain instances DVA will fund major home modifications based upon your clinical need as assessed and prescribed by an appropriate health professional.

Find out more information about your eligibility for major home modifications.

Veteran and Community Grants

Veteran & Community (V&C) Grants provides funding for projects that support activities and services that sustain and/or enhance the health and well-being of members of the ex-service community including veterans, their widows/widowers, their spouses, partners, carers and dependants and other members. Projects may also benefit the wider community.

V&C Grants fund the development of activities and services that:

  • promote and enhance healthy lifestyles, particularly physical activity and mental well-being
  • support quality independent living at home
  • reduce social isolation
  • encourage involvement in community activities
  • increase access to community services
  • address gaps in local services
  • encourage supportive and safe communities
  • support carers.

Find out more about the V&C Grant eligibility and applications.

Counselling services

The VVCS – Veterans and Veterans Families Counselling Service provides counselling and group programmes to Australian veterans, peacekeepers and their families. It is a specialised, free and confidential Australia-wide service.

VVCS staff are qualified psychologists or social workers who can provide a wide range of treatments and programs for war and service-related mental health conditions including post traumatic stress disorder (PTSD).

The Veterans Line can be reached 24 hours a day across Australia for crisis support and counselling. Phone 1800 011 046.*

*Free local call - calls from mobile or pay phones may incur charges.

Non-DVA administered homecare and community support services

Home Care Packages

A Home Care Package is an individually tailored and coordinated package of care services, support services, clinical services and other services to support older Australians (including veterans and widows/widowers) who want to continue living at home. Home Care Packages are administered by the Department of Social Services.

On 1 July 2015 all Home Care Packages transitioned to a Consumer Directed Care model of delivery. This is a way of delivering services that allows you to have greater control over your home care services.  Consumer Directed Care allows you to make choices about the services you access, the delivery of those services, who will deliver those services and when they will be delivered. Under Consumer Directed Care, you can work with your provider to choose the services you will receive under the Home Care Package.

If you are receiving a Home Care Package and have a service related mental health condition accepted by DVA, you may also be entitled to the Veterans’ Supplement in Home Care. This supplement is additional funding paid directly to your Home Care Package provider on your behalf for the additional costs that may be required to deliver care appropriate to your circumstances.

For more information about Home Care Packages, Consumer Directed Care, and the Veterans’ Supplement in Home Care, you can visit the My Aged Care website or contact the My Aged Care National Contact Centre on 1800 200 422* (Monday to Friday  8am to 8pm, Saturday 10am to 2pm) from any location within Australia.

*Free local call - calls from mobile or pay phones may incur charges.

Commonwealth Home Support Programme - CHSP

The Commonwealth Home Support Programme is an entry level program for older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) to provide a base level of care to support people to be independent in their own homes and in their communities for longer. Clients will be able to access a wide range of services such as planned respite, delivered meals and domestic assistance.

It combines four existing programmes:

  • Commonwealth Home and Community Care (HACC) Programme;
  • National Respite for Carers Programme (NRCP);
  • Day Therapy Centres (DTC); and
  • Assistance with Care and Housing for the Aged (ACHA).

The Commonwealth Home Support Programme has been implemented across all States and Territories however, at commencement, it will not include HACC services for Victoria or Western Australia, as funding responsibility for these jurisdictions has not yet been transitioned to the Commonwealth. The HACC program will continue to operate along with the Commonwealth Home Support Programme in these States.

For more information on the Commonwealth Home Support Programme, you can visit the My Aged Care website or contact the My Aged Care National Contact Centre on 1800 200 422* (Monday to Friday 8am to 8pm, Saturday 10am to 2pm), from any location within Australia.

*Free local call - calls from mobile or pay phones may incur charges.

Other support and information available includes: 

*Calls from mobile or pay phones may incur additional charges.

Average: 3.5 (10 votes)