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Hearing services

Image of older gentleman with his head on the side and his eyebrows raised. Text reads: Mishearing speech could be a sign of hearing loss.Signs of hearing loss can be different for everyone.

Hearing loss and tinnitus are two of the most common conditions experienced by former Australian Defence Force personnel. Due to the nature of military training and service, veterans of all ages may experience one or both of these conditions.

In this section:

  • Supporting veterans with hearing loss and tinnitus
  • Hearing Services Program (HSP)
  • What do I do next?
  • What do I do if?
  • Problems with your hearing aid?
  • Tinnitus program
  • Exceptional circumstances -hearing aids
  • More information

Supporting veterans with hearing loss and tinnitus:

Hearing Services Program (HSP)

The Australian Governments’ Hearing Services Program (HSP) offers more than 160 fully subsidised, high quality hearing aids. The vast majority of DVA clients have their hearing needs met with this range of hearing aids.

Eligible clients can access:

  • a comprehensive hearing assessment
  • an individual rehabilitation plan
  • advice and support about hearing loss
  • if required, the fitting of a hearing device — at no cost to you
  • free maintenance of these devices
  • access to additional support for more complex hearing and communications needs, such as tinnitus.

Find out if you’re eligible

Your hearing provider should consider the complete range of devices available through the HSP before recommending a device to you. Devices through the Hearing Services Program are provided at no cost to you. If a cost or payment is suggested ask your audiologist to contact DVA to discuss your circumstances. DVA does not reimburse for hearing devices already purchased.

The Hearing Services Program is administered by the Department of Health and for more information go to the website: Australian Government Hearing Services Program or call 1800 500 726

Note: If you are a White Card holder with only tinnitus as an accepted condition you are not eligible for the HSP. DVA does fund a range of tinnitus treatment.

A man with grey hair wearing large headphones.Assistive Listening Devices (ALDs)

Assistive listening devices (ALDs) work in combination with hearing aids and are designed to help you hear better in specific situations, such as using the telephone, watching television or in social situations.

ALDs available through DVA include items like

  • induction loops – a cable that picks up and transmits sound to your hearing aid, providing hearing support in a specific area
  • headsets for watching the television
  • microphone/FM listening systems
  • door bells and smoke alarms with lights
  • telephone accessories
  • streamers that transmit sound from a mobile phone, tablet or television to a hearing aid.

To find out more about ALDs - and hearing aids talk with your hearing provider or call

DVA General Enquiries

Phone: 1800 555 254
Email: GeneralEnquiries@dva.gov.au
Website:
Department of Veterans' Affairs

Hearing or speech impairment assistance

TTY users: 1800 555 677 ask for 1800 555 254
Speak and Listen user: 1800 555 727 ask for 1800 555 254
Internet relay users connect to the National Relay Service 1800 555 254
Department of Veterans' Affairs - Hearing

What do I do next?

  1. Arrange an appointment with the hearing provider of your choice. Locate a provider
  2. Take your DVA Gold or White Card to the appointment and let your hearing provider know you have a DVA card.
  3. Discuss your hearing concerns with your hearing provider.
  4. Work with your hearing provider to consider the complete range of hearing aids available through the Australian Governments’ Hearing Services Program.
  5. Discuss with your hearing provider if any assistive listening devices would be appropriate to address your hearing concerns.
  6. To achieve the best results your hearing provider will provide education and training on all devices prescribed.

What do I do if?

My hearing provider suggests that the devices from the Hearing Services Program do not meet my hearing needs?

Check with your hearing provider they have looked at all devices available through the Hearing Services Program.

The range of devices and technology available through the Hearing Services Program is extensive – there should be hearing aids to meet your hearing needs.

Also ask your hearing provider to explore ALD options appropriate for your hearing needs. ALDs are available to you through DVA.

My hearing provider requests payment for a hearing device?

Ask your hearing provider to consider the complete range of hearing aids and ALDs available through the Hearing Services Program and DVA.

If a cost or payment is still required ask your hearing provider to contact DVA to discuss your circumstances. DVA does not reimburse for hearing devices retrospectively.

I am unsure about using hearing aids and ALDs?

To achieve the best results your hearing provider will provide education and training on all devices prescribed to you.

Problems with your hearing aid?

See your hearing provider in the first instance.

  • Your hearing aid or device may need to be adjusted.
  • Alternatively your hearing provider may recommend an ALD and/or fit you with new hearing aids to better suit your needs.

Tinnitus treatment

Mild tinnitus can usually be managed with fully subsidised hearing aids from the HSP.

However, if you are not eligible for the HSP because you hold a DVA White Card with only tinnitus as an accepted condition or if your tinnitus is severe, DVA does fund a range of tinnitus treatments.

Your GP can refer you to an audiologist or Ear, Nose and Throat (ENT) specialist who will assess you and, if required, recommend treatment.

Tinnitus treatments may include:

  • a rehabilitation plan
  • devices to help with sleep
  • hearing aids with tinnitus settings.

Your hearing provider will need to seek approval for funding from DVA, before treatment commences.

Exceptional circumstances – hearing aids

If your hearing provider believes your hearing needs are exceptional and cannot be met by HSP hearing aids and/or assistive listening devices then ask your hearing provider to submit a request to DVA. DVA will review your request and if required, work with your hearing provider to make sure all available options available to you are explored. Check with your hearing provider to ensure DVA has approved the request before they provide you the device/s.

For more information

For eligibility information go to the hearing factsheet Factsheet — HSV107 — Rehabilitation Appliances Program

Hearing Services Brochure 2019 (PDF 640KB)

For more information about the Hearing Services Program, please contact

Australian Government Hearing Services Program

Phone: 1800 500 726
Email: hearing@health.gov.au
Website:
Australian Government Hearing Services Program

If you would like more information on about ALDs, Tinnitus treatment or other DVA services, contact:

DVA General Enquiries

Phone: 1800 555 254
Email: GeneralEnquiries@dva.gov.au
Website:
Department of Veterans' Affairs

Hearing or speech impairment assistance

TTY users: 1800 555 677 ask for 1800 555 254
Speak and Listen user: 1800 555 727 ask for 1800 555 254
Internet relay users connect to the National Relay Service 1800 555 254

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