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Feedback form

Using this form
Use this form to submit an online complaint, compliment or suggestion to us about our programs, staff or services. This includes services delivered on our behalf by providers and contractors. This form is an alternative option to calling, emailing or writing to us. Once completed, press the 'Submit' button to complete the process. If necessary, the Feedback team can be contacted on 1800 555 254.

NOTE: If you need to print this form, please complete the form in full and use the browser print screen option before clicking on the ‘Submit’ button.

Department of Veterans' Affairs
Feedback Management Team,
GPO Box 9998

General enquiries regarding DVA (not feedback)
Please email General Enquiries to or call 1800 555 254.

For Open Arms Feedback:
Please email feedback for Open Arms – Veterans and Families Counselling (formerly VVCS) to or call 1800 011 046 (after hours this will connect you with Veterans Line).

Please email fraud allegations to: or call 1800 555 254.

Your personal information is protected by law, including the Privacy Act 1988. Your personal information may be collected by the Department of Veterans’ Affairs (DVA) for the delivery of government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police and their dependants. Read More: How DVA manages personal information.

(if applicable)
NOTE: We can accept a complaint from a third party (e.g.; family member or ex-service representative). However, personal information cannot be disclosed to anyone without the DVA client's permission unless a relevant Power of Attorney or Guardianship is in place and has been advised to the DVA.

Policy : DVA's feedback management process