Complaints and Feedback
The Department of Veterans’ Affairs is committed to customer service so we value feedback from you. We would like to hear if you are happy with the service you have received. If you are not satisfied with the service provided by us, it is important you tell us, so that we can do something about it.
If you have a complaint about our service you should:
Step 1 - Raise it with the person you have been dealing with (this could also be a provider who delivers services on our behalf)
Step 2 - If you’re not satisfied with the response, ask to talk to the manager.
Step 3 - If you are still not satisfied with the response, please contact us by:
- phoning our feedback number on 1300 555 785
- contacting us by email firstname.lastname@example.org
- writing to us at:
Department of Veterans’ Affairs
GPO Box 9998
CANBERRA ACT 2601
If you remain dissatisfied with the handling of your complaint, you may also contact the Commonwealth Ombudsman on 1300 362 072 or via the internet.
To call DVA ring 133 254 or from Regional Australia 1800 555 254.
Aslo refer to: DVA Service Charter