Feedback
The Department of Veterans’ Affairs is committed to customer service so we value feedback from you. We would like to hear if you are happy with the service you have received. If you are not satisfied with the service provided by us, it is important you tell us, so that we can do something about it.
There are several ways you can tell us:
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visit or telephone any of our offices
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write to us:
The Secretary
Department of Veterans’ Affairs
PO Box 21 Woden ACT 2606 -
E-mail from this website:
An e-mail address has been established to take feedback/comments on your experience of our service. The address is: feedback@dva.gov.au
Warning: In using Internet e-mail, you should be aware that others may be able to access the information you provide. If you choose to use this facility, your e-mail to us may not be secure. -
talk to the provider who delivers services on our behalf.
If we do not achieve the standards set out in the DVA Service Charter, please let us know and we will attempt to address your concerns. If you then feel that the problem has still not been resolved, you may take it to an appropriate external body, such as the Commonwealth Ombudsman.
Link to the DVA Service Charter Home Page
The Department of Veterans' Affairs currently has one email subscription service, maintained on behalf of the Minister of Veterans' Affairs for the issuing of Media Alerts. For information on how to unsubscribe or subscribe to this service click here.
If you receive an email from the Department that was not a Media Alert and no longer want to receive such emails, please forward it with a detailed message to feedback@dva.gov.au.