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Factsheet IS125 - Pensioner Concession Card


This Factsheet provides information about some of the concessions available throughout Australia to all Pensioner Concession Card (PCC) holders.  Factsheets are also available for each state detailing concessions offered to PCC holders in that state.

About the Pensioner Concession Card

PCCs are issued by the Australian Government through DVA to Australian residents receiving an income support pension paid by DVA:

  • Service Pension;
  • Income Support Supplement; or
  • Age Pension paid by DVA.

Reinstated PCCs are also issued to people whose income support pension was cancelled on 1 January 2017 due to changes to the assets test.  There is no requirement for people in this category to be receiving an income support pension.

The cardholder’s name and address appear at the top of the card.  If a cardholder has a partner and/or any dependent children, their names will be listed on the centre of the card.

Your PCC is proof that you are eligible to receive certain concessions.

The PCC is issued when you are determined to be eligible and then during October/November every two years while you continue to be eligible for it.

Your DVA PCC has the same status as a PCC issued by Centrelink.  Both cards provide access to the same concessions.

Who determines what the concessions are?

The relevant Australian Government and State authorities and businesses determine what concessions to offer and who is eligible for those concessions.

DVA does not determine what concessions are available from the concession providers.  The type of concession and eligibility requirements are determined by the relevant Australian Government and State authorities and businesses that provide those concessions.

Australian Government Concessions

The PCC entitles the card holder to benefits from the Australian Government, including:

  • Pharmaceutical Benefits
  • The Medicare Safety Net threshold available to Commonwealth concession card holders
  • Access to bulk billed GP appointments (at the discretion of the doctor)
  • National Diabetes Services
  • Hearing Services
  • Discounts on mail redirection from Australia Post.

These concessions may also be available to dependants who are included on your PCC.

Pharmaceutical Benefits

PCC holders are eligible for pharmaceuticals under the Pharmaceutical Benefits Scheme (PBS) at $6.50 per prescription.  Your pharmacist can tell you which pharmaceuticals are listed under the scheme.  Premiums charged by manufacturers may apply to some alternative brands/medicines.  Once you have spent the PBS Safety Net threshold amount on PBS medicines, you will receive free PBS medicines for the rest of the year.

For more information:

Department of Health: 1800 020 613

Assistance in meeting medical expenses

PCC holders and dependants included on the card are eligible for financial assistance for high out-of-pocket costs for out-of-hospital Medicare Benefits Schedule (MBS) services. Once you spend the Medicare Safety Net threshold for Commonwealth concession card holders, you may be eligible for additional Medicare benefits for out-of-hospital MBS services for the rest of the calendar year. Depending on your circumstances, you may need to register for the Medicare Safety Net to access these benefits.

PCC holders and dependants included on the card may also be able to access bulk billed GP appointments. This is at the discretion of the doctor.

For more information and to register for the Medicare Safety Net:

Visit your local Medicare office, or the Medicare Australia website at

Medicare Australia: 132 011

National Diabetes Services Scheme

A range of Australian Government approved products are available at subsidised prices for PCC holders who are registered with the National Diabetes Services Scheme (NDSS).

For more information:

National Diabetes Services Scheme: 1300 136 588

NDSS website:

Hearing Services

Hearing assessments and hearing rehabilitation are available through the Office of Hearing Services.  Hearing assessments and hearing rehabilitation, including provision and fitting of some hearing aids, are available free of charge to PCC holders.

For more information:

Office of Hearing Services: 1800 500 726

TTY: 1800 500 496

Hearing Services website:

Redirection of mail

Australia Post will re-direct mail at a discounted rate after a PCC holder changes their address.

For more information:

Australia Post: 13 76 78

State and territory concessions

In addition to Australian Government concessions the PCC also entitles card holders to benefits from most State and Local Governments and authorities.

Concessions may include discounts on such services as:

  • property rates and water charges
  • electricity and other energy bills
  • fares on public transport
  • motor vehicle registration fees and drivers’ licences
  • admission or ticket prices to various entertainment or sporting venues.

More information about these concessions is available from the relevant authority.

Finding out about concessions

Concessions offered to PCC holders are subject to change and vary from state to state and even within states and the concessions detailed in this Factsheet are not exhaustive. In addition, many local businesses and services also offer discounts to pensioners and you should check to see if you are entitled to a discount before you use a service.

If you would like more specific information about your entitlement, or the rates of concessions, you should:

  • check the state specific concessions Factsheets (CON01-CON08)
  • check with the authority or provider of the concession.

Other cards

Some authorities and businesses give concessions to holders of cards other than the PCC, and in some cases at different levels of concession.  If you are unsure which card to use, make sure that you ask the authority or business that is providing the concession.  Only one discount is available on a service at any time.

All State Governments issue their own Seniors Card.  Eligibility for this card is determined by each state and is usually based on age and/or the number of hours worked per week.  In most states you must be over 60 years.  Concessions vary between states but may include discounts on travel, including travel on some public transport when interstate, licences or household expenses, as well as on goods and services.  State Government issued Seniors Cards are also often accepted at local businesses and may be accepted where a PCC or Gold Card is not.

In addition to the PCC and the State Government issued Seniors Card, concessions may also be offered to holders of a Gold Card, a Commonwealth Seniors Health Card, or a Health Care Card (only available through Centrelink).

Cancellation of your PCC

You are no longer entitled to the PCC if your Service Pension, Income Support Supplement or Age Pension is cancelled, unless you hold a reinstated PCC (see ‘About the Pensioner Concession Card’).  If this happens, you should destroy or return your PCC.

When to contact DVA

Contact DVA:

  • to report a lost card
  • to notify us of a change of address
  • for information about eligibility for a PCC
  • for Factsheets about concessions specific to the state in which you live.

Contact the agency or business administering the concession:

  • for information about eligibility for a concession
  • for details about the rate of concessions.

More Information

DVA General Enquiries

Phone: 1800 555 254 *


DVA Website:

Factsheet Website:

* Calls from mobile phones and pay phones may incur additional charges.

Related Factsheets


The information contained in this Factsheet is general in nature and does not take into account individual circumstances.  You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet.  Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined.  You should seek confirmation in writing of any oral advice you receive from DVA.

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6 November 2019