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Factsheet HSV01 - Health Services Available to the Veteran Community

Purpose

This Factsheet provides information, including any restrictions, on Department of Veterans' Affairs (DVA) funded health services to veterans, war widows/widowers, and dependants.

Who is entitled to DVA Health Services?

Members of the veteran community are entitled to health services and treatment under the Veterans’ Entitlements Act 1986 (VEA), Safety, Rehabilitation and Compensation Act (Defence-related Claims) 1988 (DRCA), Military Rehabilitation and Compensation Act 2004 (MRCA), or the Australian Participants in British Nuclear Tests (Treatment) Act 2006 (APBNT(T)A).

What type of health services are funded by DVA?

DVA provides a wide range of health services for eligible veterans, war widows/widowers, and dependants, where clinically required, including:

  • acupuncture performed by Local Medical Officers (LMOs) or General Practitioners (GPs) who are registered with Medicare Australia to provide this treatment
  • chiropractic services
  • community nursing services
  • convalescent care
  • diabetes education
  • dental services
  • dietetic services
  • exercise physiology services
  • hearing services
  • medical consultations and procedures available through Medicare and listed on the Medicare Benefits Schedule (MBS)
  • medical specialist services listed on the MBS
  • medication reviews
  • occupational therapy services
  • optometric services, including visual aids
  • orthoptics
  • osteopathic services
  • oxygen
  • palliative care
  • pathology services
  • pharmaceutical items prescribed by your doctor
  • physiotherapy services
  • podiatry services and medical grade footwear
  • psychology including hypnotherapy
  • radiology
  • rehabilitation aids and appliances
  • social work
  • speech pathology services
  • transport including ambulance and travel assistance to obtain health care
  • Veterans and Veterans Families Counselling Service (VVCS)
  • Veterans' Home Care (VHC) including domestic assistance, personal care, safety related home and garden maintenance and respite care
  • X-rays, nuclear medicine imaging, ultrasound and computerised tomography.

*Note: - Massage will only be paid for by DVA if it is delivered during a consultation with a physiotherapist, chiropractor or osteopath.

Generally, DVA funds only medical and specialist services listed on the MBS.

Please check with your health provider prior to your consultation or receiving treatment that the provider accepts DVA Health Card arrangements.

Commonwealth and Allied Veterans may receive respite care (but not other VHC services) where it relates to their disabilities accepted by their country of enlistment. Please see Factsheet HSV62 - Commonwealth and Other Allied Veterans Living in Australia for information on the services available.

The Office of Hearing Services administers the Australian Government Hearing Services Program on behalf of DVA.

Do any restrictions apply?

There are limits and restrictions that apply to some types of services available, for example medical services are subject to the requirements of the MBS. Some treatments require prior approval from DVA. Please check with your health care provider for more information.

Are there any health services not available?

DVA will not pay for some health services including naturopathy, iridology, and homeopathy. If you are unsure as to whether DVA will pay for a particular service, you should contact DVA using the details listed under More Information at the end of this Factsheet prior to having the treatment.

How will I know if I am entitled to health services?

You may be entitled to health services under DVA arrangements, depending on whether you have entitlement under a DVA Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold) or a DVA Health Card - Specific Conditions (White). For more information please see Factsheets HSV59 - Eligibility for the DVA Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold), HSV60 - Using the DVA Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold), and HSV61 - DVA Health Card - Specific Conditions (White).

If you have a DVA Health Card - Pharmaceuticals Only (Orange), this entitles you to pharmaceuticals only. For more information please see Factsheet HSV69 - DVA Health Card - Pharmaceuticals Only (Orange).

Even if you are entitled to receive heatlh care under DVA arrangements, you must have an assessed clinical need for treatment before DVA will accept financial responsibility.

More Information

DVA General Enquiries

Phone: 1800 555 254 *

Email: GeneralEnquiries@dva.gov.au

DVA Website: www.dva.gov.au

Factsheet Website: www.dva.gov.au/factsheets

* Calls from mobile phones and pay phones may incur additional charges.

Related Factsheets

Disclaimer

The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position, on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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15 June 2018