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Factsheet HIP72 - Providers - Rehabilitation Appliances Program


This Factsheet provides information to health service providers about the Rehabilitation Appliances Program (RAP), including who is eligible, types of aids and appliances available and how you as a provider can assist eligible DVA clients to access them.

What is the Rehabilitation Appliances Program (RAP)?

RAP provides eligible DVA clients with aids and appliances that meet the client’s clinical health care need, enabling them to be as independent and self-reliant as possible at home and in the community. Aids and appliances provided through RAP are aimed at minimising the impact of the client’s disabilities, illnesses or injuries and helping them to maximise their quality of life, independence and participation in the community.

Who is eligible?

Members of the veteran community are eligible if they are:

  • a Gold Card holder, or
  • a White Card holder (only for conditions accepted by DVA as related to service), including Commonwealth and other allied veterans who hold a White Card, and
  • assessed by a general practitioner (GP) or medical specialist as requiring an aid or appliance to meet a clinical health care need.

What aids and appliances are available under RAP?

The aids and appliances available under RAP are listed in the RAP National Schedule of Equipment (the Schedule). The Schedule outlines the items available from RAP, limits and relevant approval processes. For further information about RAP items and supply arrangements, visit RAP providers.

The items listed on the Schedule include (but are not limited to) the following categories:

  • mobility and functional support (MFS)
  • continence
  • oxygen and continuous positive airways pressure (CPAP)
  • cognitive, dementia and memory assistive technology
  • personal response systems (PRS)
  • falls prevention
  • low vision
  • prostheses
  • orthoses
  • hearing appliances
  • speech pathology appliances
  • diabetes, and
  • home modifications and household adaptive appliances.

RAP also provides medical grade footwear.  More information about medical grade footwear can be found at RAP providers.

The most cost-effective, safe and clinically appropriate aids and appliances should be recommended.

How do I arrange access to RAP items?

As a GP or medical specialist:

  1. During a consultation you may determine your patient (an eligible DVA client) has a clinical need for an aid or appliance.
  2. You can either:
    a. if your profession is listed against a Schedule item as an assessing health provider or if the specified assessing providers are unavailable, complete the assessment with the eligible DVA client and prescribe suitable aids and appliances through RAP; or
    b.refer the eligible DVA client to an assessing health provided, listed on the RAP Schedule, for an assessment and they will prescribe suitable aids and appliances through RAP

GPs and medical specialists are to refer to the RAP Schedule for instructions of which assessing health provider can prescribe aids and appliances under RAP.

As a health professional (assessing health provider): you

  1. Will conduct an assessment to determine the specific functional/home/product requirements. During the assessment you may identify additional clinical needs. 
  2. Based on the assessment you may prescribe the most cost-effective, safe and clinically appropriate aid or appliances for the eligible DVA client.
  3. If the item you have prescribed is on the RAP Schedule and has no restrictions, you can arrange the supply of the aid or appliance through the RAP supply arrangements.  Some aids and appliances require prior approval from DVA before prescribing and supplying an aid and appliance. Further information about referral, assessment and supply arrangements is provided in the RAP National Schedule of Equipment.
  4. Requests for items not on the Schedule (Non-Schedule items) must be made through the prior approval process with DVA for consideration. For more information, please contact the DVA Health Provider Line on 1800 550 457.

What do I do if a DVA client needs an aid or appliance repaired or replaced?

DVA will cover the cost of repairs and replacements of aids and appliances supplied by RAP if they are lost or damaged by normal wear and tear.

DVA will also replace aids and appliances if the eligible DVA client’s clinical condition has changed.

For more information or guidance, please contact the DVA Health Provider Line on 1800 550 457.

Can RAP provide aids and appliances to eligible DVA clients living in a Residential Aged Care Facility?

This depends on the level of care that has been identified in the eligible DVA client’s Aged Care Funding Instrument (ACFI), which is determined by the residential aged care facility.

If the eligible DVA client’s ACFI score identifies:

  • a higher level of care, the residential aged care facility is required to provide aids and appliances to the eligible DVA client, or
  • a lower level of care, DVA may be able to provide aids and appliances based on the eligible DVA client’s clinical need.

DVA has produced an Aged Care Eligibility Matrix which provides guidance on whether RAP aids and appliances can be supplied to an eligible DVA client living in a residential aged care facility. The link to this matrix is listed in the More Information section below.

Prior to prescribing and supplying a RAP aid or appliance to an eligible DVA client living in a residential aged care facility, discuss the clinical need with the residential aged care facility and, if required, seek prior approval from DVA.

More information can be found on RAP providers.

Can RAP provide aids and appliances to eligible DVA clients on a Home Care Package?

Yes, as long as the RAP aids and appliances do not duplicate the same aids and appliances received through the eligible DVA client’s Home Care Package.

More Information

Provider Enquires

Provider Website:

DVA Health Provider Line: 1800 550 457 *

Transport Bookings: 1800 550 455 *

DVA General Enquiries

Phone: 1800 555 254 *


DVA Website:

Factsheet Website:

Aged Care Eligibility Matrix:

The RAP National Schedule of Equipment: Aids and Appliance available under the RAP Program

Quality of Care Principles 2014: ACFI Classification

My Aged Care General Enquiries: 1800 200 422*

My Aged Care Website:

* Calls from some mobile phones and pay phones may incur additional charges.

Related Factsheets

Related Forms

Additional Forms can be located at RAP providers: (


The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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1 May 2019