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Factsheet HIP01 - Providers - How to Become a DVA Health Provider


This Factsheet is about providing health care services to entitled persons under Department of Veterans' Affairs (DVA) arrangements. It covers who is eligible to provide treatment or health services to eligible DVA clients through their Department of Human Services (DHS - Medicare) provider number, who can become a DVA health provider, the steps to become a DVA health provider and how veterans can access your services.

Who can become a DVA health provider?

The following providers are automatically registered as health providers with DVA if they are already registered with DHS - Medicare:

  • Chiropractor
  • Clinical Psychologist
  • Dentist
  • Dental Specialist
  • Dental Prosthetist
  • Diabetes Educator
  • Dietitian
  • Exercise Physiologist
  • Footwear Prescriber
  • General Practitioner
  • Medical Specialist
  • Occupational Therapist (general or mental health)
  • Optometrist
  • Orthoptist
  • Osteopath
  • Physiotherapist
  • Podiatrist
  • Psychologist (registered and clinical)
  • Social Worker (mental health)
  • Speech Pathologist.

For more information please see Notes for Allied Health Providers which are available on the Allied Health Professionals page of the DVA website at

The following providers need to register directly with DVA as the registration process varies depending on your professional qualifications:

  • Neuropsychologist
  • Social Worker (general)
  • Optical Dispenser
  • Community Nursing Providers
  • Orthotists
  • Footwear Prescriber (Medical Grade)
  • Chiropractic Radiologist, or
  • Lymphoedema Practitioner (only for DHS registered Physiotherapists and Occupational Therapists).

To register as one of the above providers, contact DVA via the mailbox.

For further details, please contact DVA using the contact details listed under ‘More Information’ at the end of this Factsheet. Alternatively, you can visit the Becoming a DVA Service Provider page of the DVA website at

Schedule of Fees

Health services provided under DVA arrangements must be provided in accordance with DVA’s Notes for Allied Health Providers and will be paid in accordance with DVA’s Schedule of Fees.

DVA’s Schedules of Fees are available on the fee schedules page of the DVA website at

DVA’s Notes for Allied Health Providers are available through the service providers page of the DVA website at

How do entitled persons access my service?

An entitled person can access your services by making an appointment with you if you are a General Practitioner (GP), dentist or optometrist. For all other providers, an entitled person must be referred to you by a:

  • GP
  • medical specialist
  • hospital discharge planner; or
  • allied health provider of the same profession with a current referral.

More Information

DVA General Enquiries

Phone: 1800 550 457 *


DVA Website:

Factsheet website:

Health Professional claiming eLearning modules:

DHS website:

*Does not apply to provider who cannot currently submit their claims via online channels.

Additional Information

DVA Service Provider Enquiries

Phone: 1800 550 457*

Service Provider Website:

Transport Bookings

Phone 1800 550 455*

Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC)

Providers Phone: 1800 552 580*

Veterans Phone:  1800 500 869*

Open Arms - Veterans & Families Counselling

Phone: 1800 011 046 *


Open Arms - Veterans & Families Counselling:

At Ease Website:

* Calls from some mobile phones and pay phones may incur additional charges.


The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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10 April 2019