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Factsheet CON08 - Concessions in the Australian Capital Territory


This Factsheet is about concessions available to DVA clients in the Australian Capital Territory (ACT).

Who is eligible for concessions?

The organisation that offers the product or service, e.g. your local council, decides what sort of concession is offered and to whom it is offered. DVA Pensioner Concession Card (PCC) and Gold Card holders are usually eligible for concessions, but it is important to contact the organisation offering the concession to confirm your eligibility.

Health concessions

Treatment Cards

If you have a DVA treatment card (Gold or White Card) you should always use this card for medical, hospital, pharmaceutical and allied health services.

Pharmaceutical benefits

PCC holders are eligible for medication under the Pharmaceutical Benefits Scheme (PBS) at $6.40 per prescription. Your pharmacist can tell you which medicines are listed under the scheme. Premiums charged by manufacturers may apply to some alternative brands/medicines. Once you have spent the PBS Safety Net threshold amount on PBS medicines, you will receive free PBS medicines for the rest of the year.

National Diabetes Services Scheme

You can receive a range of Australian Government approved products at a reduced price. For more information contact the scheme on 1300 136 588 or visit their website at:

Hearing services

The Office of Hearing Services provides vouchers which enable you to get hearing assessments and devices from hearing service providers of your choice. This includes the cost of fitting the device. For more information contact the Office of Hearing Services on 1800 500 726 (TTY 1800 500 496) or visit their website at:

ACT Spectacles Subsidy Scheme

ACT residents who hold a PCC are eligible for a subsidy of up to $200 once every two years under the ACT Spectacles Subsidy Scheme. Depentant of cardholders are also entitled to assistance under the scheme if their name appears on the card. For more information contact the ACT Revenue Office on 02 6207 0028 - select option 6, ACT Community Assistance Scheme or visit their website at

Low Vision Aids Scheme

This scheme gives a subsidy to people who suffer from a range of degenerative eye conditions. For more information contact Vision Australia on (02) 6230 5007 or the Canberra Blind Society on (02) 6247 4580 or visit the ACT Revenue Office website at


PCC holders can get free emergency and non-emergency ambulance services within the ACT. For more information contact the ACT Ambulance Service on (02) 6207 9989 or visit their website at:

Transport Concessions

Public transport

PCC and Gold Card Holders can get a concession of around 50% of normal public transport fares. TPI and Extreme Disablement Adjustment (EDA) veterans (and their attendants) get free travel on public transport. For more information contact Transport Canberra MyWay on 131 710 or visit their website at

ACT Taxi Subsidy Scheme

This scheme assists people who have a severe disability that prevents them using public transport for a minimum period of 6 months. The scheme provides a subsidy towards the cost of taxi transport. For more information contact the ACT Taxi Subsidy Scheme on (02) 6207 0028 or visit their website at

Household Concessions

Australia Post

Australia Post will give discounts on re-directing mail for PCC holders who change their address and deliver some items that aid the sight impaired free of charge, or at a discounted rate, for PCC holders. For more information contact Australia Post on 13 76 78 or visit their website at


Telstra offer a number of concessions to PCC holders, including a discount on new telephone service connection fee and a reduction in your home line plan costs. For more information contact Telstra on 132 200 or visit their website at

Energy (Gas & Electricity)

A rebate is available to PCC holders for energy provided to their principle place of residence. The account must be in the card holder's name. Contact your energy supplier for more information. Registered providers of energy (gas and electricity) under the energy concession scheme are:

  • ActewAGL Retail Phone: 13 14 93
  • Origin (including former Country Energy customers) Phone: 13 24 61
  • Energy Australia (including former TRUEnergy customers) Phone: 13 34 66

Life Support (Energy & Water)

Who is Eligible?

People who use life support equipment may get a rebate on their electricity use. If the equipment depends on a fresh supply of water, the residential property owner may get a reduction in their water usage charges. Contact your energy supplier for more information.


PCC and Gold Card holders are eligible to receive a rebate of up to 50% (up to a maximum amount) on their principal place of residence. For more information contact the ACT Revenue Office on (02) 6207 0028 or visit their website at

Water & Sewerage

PCC and Gold Card holders are eligible to receive a rebate of 68% of the supply charge. For more information contact ActewAGL on 131 493 or visit their website at

Vehicle Concessions

Drivers' licences and motor vehicle registration fees

PCC holders are entitled to a 100% discount on vehicle registration. This means that you do not pay for the registration component but must pay the full fee for compulsory third part insurance, road rescue fee, road safety contribution, lifetime care and support levy and short term registration surcharge if applicable.

You must complete a Concession Validation Consent form or provide a letter from DVA confirming the concession entitlement, which is dated no earlier than 14 days before the transaction. The concession can only be provided to the card holder and applies to one light vehicle registration in the card holder's name.

PCC and Gold Card holders are entitled to 100% fee discount upon issue or renewal of provisional, full or national heavy vehicle licence. Full fees are payable for learner, probationary and restricted driver licences.

For more information contact the ACT Road Transport Authority (RTA) on 132 281 or visit their website at!tabs-9

Motor Vehicle GST exemption

Once every 2 years or 40,000 km, eligible veterans are entitled to GST exemption on the purchase of a new car. GST exemption is also available on spare parts necessary for the running of a motor car. For more information refer to DVA Factsheet DP79 Supply of Cars and Car Parts GST Free.

More Information about Concessions

ACT Seniors Card

The ACT Seniors Card is issued free and provides access to savings on a range of goods and services provided by participating businesses. For more information contact the Council on the Ageing (COTA) on (02) 6282 3777 or visit their website at:

More Information

DVA General Enquiries

Phone: 1800 555 254 *


DVA Website:

Factsheet Website:

* Calls from mobile phones and pay phones may incur additional charges.

Related Factsheets


The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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19 October 2018