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DVA office and client service locations

Face-to-face veteran services can be accessed from the Department of Human Services' Mobile Service Centres and a number of agency locations until end June 2020. For more details, including whether these services will be available in your area, see Client service pilots through the Department of Human Services.

DVA has offices in every state of Australia, including a presence in regional areas. Each state is led by a Deputy Commissioner, who is responsible for managing that location. See also: DVA senior management organisation chart

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States: ACT | NSW | NT | Qld | SA | Tas | Vic | WA

 


Australian Capital Territory (ACT)

ACT DVA contact details
Street address Gnabra Building, 21 Genge St, Civic/Canberra City
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)

Please note that client services are available at the Veterans' Access Network (VAN) office in Woden/Phillip, as shown in the following section.

Veterans' Access Network (VAN) office

ACT VAN office locations
Street address Department of Human Services
2–6 Bowes St
Woden/ Phillip ACT 2606
Opening hours 8:30am to 4:30pm
Monday to Friday
Phone 1800 555 254

Open Arms – Veterans & Families Counselling

See: Open Arms' locations

Veterans' Review Board

ACT VRB contact information
Street address Applications for review from persons residing in the ACT region are administered by the Sydney Registry, with hearings held at the AAT in Canberra.
Postal address PO Box 1631, Sydney NSW 2001
Free Call 1300 550 460
Country Callers 1800 550 460 (regional)
Fax (02) 9211 3074

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New South Wales (NSW)

NSW DVA contact details
Street address Tower B, Centennial Plaza, 280 Elizabeth St, Surry Hills NSW 2010
Postal address GPO Box 9998, Brisbane Qld 4001
(DVA has one national postal address)
Phone 1800 555 254
Fax (02) 9213 7853

Veterans' Access Network (VAN) offices

NSW VAN office locations
Suburb Street address Opening hours
Surry Hills Tower B, Centennial Plaza, 280 Elizabeth St, Surry Hills NSW 2010 8:30am to 4:30pm
Monday to Friday
Parramatta Level 15, Deloitte building, 60 Station St, Parramatta NSW 2150 8:30am to 4:30pm*
Monday to Friday
*(by appointment only — phone: 1800 555 254)
Lismore Office 6, Level 1, 17 Conway St, Lismore NSW 2480 8:30am to 4:30pm
Monday to Friday
Newcastle Suites 1 & 2, 6–8 Auckland St, Newcastle NSW 2300 8:30am to 4:30pm
Monday to Friday
Tweed Heads South Department of Human Services, 100 Blundell Boulevard, Tweed Heads South NSW 2486 8:30am to 4:30pm
Monday to Friday

Agency arrangements

Information and services are also available through arrangements with the following organisations:

NSW agency locations — Department of Human Services (Service Centres)
Suburb Street address
Bega 49–61 Church St, Bega NSW 2550
Coffs Harbour 21–25 Duke St, Coffs Harbour NSW 2450
Dubbo 64 Wingewarra St (Cnr Macquarie), Dubbo NSW 2830
Nowra 4 Lawrence Ave, Nowra NSW 2541
Orange 189–191 Anson St, Orange NSW 2800
Port Macquarie 5–7 Short St, Port Macquarie NSW 2444
Tamworth 219–223 Peel St, Tamworth NSW 2340
Taree 184–188 Victoria St, Taree NSW 2430
Wagga Wagga 63 Tompson St, Wagga Wagga NSW 2650
Wyong 25–27 Hely St, Wyong NSW 2259

Open Arms – Veterans & Families Counselling (formerly VVCS)

Veterans' Review Board

NSW VRB contact information
Street address Tower B, 280 Elizabeth St, Surry Hills NSW 2010
Postal address PO Box 1631, Sydney NSW 2001
Free Call 1300 550 460
Country Callers 1800 550 460 (regional)
Fax (02) 9211 3074

Office of Australian War Graves

Sydney War Cemetery and NSW Garden of Remembrance
Street address Memorial Avenue, Rookwood Necropolis, Rookwood NSW 2135
Postal address PO Box 83, Strathfield NSW 2135
Phone (02) 9746 5565
Fax (02) 9763 1060

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Northern Territory

Northern Territory DVA contact details
Street address 14 Winnellie Road, Winnellie NT 0820
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (08) 8984 4314

Veterans' Access Network (VAN) Office

Northern Territory VAN office location
Street address 14 Winnellie Road, Winnellie NT 0820 Opening hours 8:30am to 4:30pm
Monday to Friday

Agency arrangements

Information and services are also available through arrangements with the organisations in the following table:

Northern Territory agency locations — Department of Human Services (Service Centres)
Street address 5 Railway Terrace, Alice Springs NT 0870

Open Arms – Veterans & Families Counselling (formerly VVCS)

Office of Australian War Graves

Northern Territory Adelaide River War Cemetery
Street address Memorial Drive, Adelaide River NT 0846
Phone (08) 8976 7053
Fax (08) 8976 7043

Veterans' Review Board

Northern Territory VRB contact details
Street address Applications from the Northern Territory and Broken Hill (NSW) are managed by the Brisbane office.
Postal address GPO Box 349, Brisbane QLD 4000
Free call 1300 550 460
Country callers 1800 550 460 (regional)
Fax (07) 3815 9221

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Queensland

Queensland DVA contact details
Street address Level 6, 480 Queen St, Brisbane QLD 4000 (enter via Adelaide St)
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (07) 3223 8304

Veterans' Access Network (VAN) offices

Queensland VAN office locations
Suburb Street address Opening hours
Brisbane Level 6, 480 Queen St, Brisbane QLD 4000 (enter via Adelaide St) 8:30am to 4:30pm
Monday to Friday
Broadbeach Level 11, Niecon Tower, 17 Victoria Ave, Broadbeach QLD 4218 8:30am to 4:30pm
Monday to Friday
Maroochydore 129 Horton Pde, Maroochydore Qld 4558 8:30am to 4:30pm
Monday to Friday
Robina Department of Human Services, Level 5, Robina Town Shopping Centre, 19–33 Robina Town Centre Drive, Robina QLD 4230 8:30am to 4:30pm
Monday to Friday
Townsville 1st Floor, 520 Flinders St, Townsville Qld 4810 8:30am to 4:30pm
Monday to Friday

Agency arrangements

Information and services are also available through arrangements with the following organisations:

Queensland agency locations — Department of Human Services (Service Centres)
Suburb Street address
Cairns 104 Grafton St, Cairns Qld 4870
Gladstone 160–164 Goondoon St, Gladstone Qld 4680
Pialba (Hervey Bay) 6 Hunter St, Pialba (Hervey Bay) Qld 4655
Mackay 12 Greenfields Blvd, Mackay Qld 4740
Rockhampton 190–194 Musgrave St, Rockhampton Qld 4700
Thursday Island Cnr Hastings St & Victoria Pde (The Commonwealth Centre), Thursday Island Qld 4875
Toowoomba 12 Bell St, Toowoomba Qld 4350

 

Queensland agency locations — Queensland Government Agent Program
Suburbs
Agnes Waters, Aramac, Augathella, Ayr, Babinda, Barcaldine, Beaudesert, Bedourie, Biloela, Birdsville, Blackall, Blackbutt, Boonah, Boulia, Camooweal, Cannonvale, Childers, Chinchilla, Clermont, Collinsville, Cooktown, Crows Nest, Croydon, Cunnamulla, Dirranbandi, Eidsvold, Gatton, Gayndah, Georgetown, Goombungee, Herberton, Hughenden, Ingham, Inglewood, Injune, Isisford, Jandowae, Julia Creek, Jundah, Kilkivan, Laidley, Landsborough, Lowood, Malanda, Maleny, Mary Valley, Middlemount, Miles, Mirani, Mitchell, Monto, Moranbah, Mossman, Moura, Mt Garnet, Mt Morgan, Mundubbera, Murgon, Nanango, Normanton, North Stradbroke Island, Oakey, Pittsworth, Quilpie, Ravenshoe, Richmond, Sarina, Springsure, St George, Stanthorpe, Surat, Tara, Taroom, Texas, Thargomindah, Thursday Island, Toogoolawah, Tully, Wandoan, Weipa, Windorah, Winton, Yarrabah, Yeppoon

Open Arms – Veterans & Families Counselling (formerly VVCS)

Veterans' Review Board

Queensland VRB contact details
Street address Level 8, 259 Queen St, Brisbane QLD 4000
Postal address GPO Box 349, Brisbane QLD 4001
Free call 1300 550 460
Country callers 1800 550 460 (regional)
Fax (07) 3220 0041

Office of Australian War Graves

Queensland Garden of Remembrance — Pinnaroo Lawn Cemetery
Street address Graham Road, Bridgeman Downs QLD 4035
Postal address PO Box 23, Kedron QLD 4031
Phone (07) 3862 8604
Fax (07) 3862 8609

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South Australia

South Australia DVA contact details
Street address Blackburn House, 199 Grenfell St, Adelaide SA 5000
Postal address GPO Box 9998, Brisbane QLD 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (08) 8290 0480

Veterans' Access Network Office

South Australia VAN office location
Suburb Street address Opening hours
Adelaide Blackburn House, 199 Grenfell St, Adelaide SA 5000 8:30am to 4:30pm
Monday to Friday

Agency arrangements

Information and services are also available through arrangements with the following organisations:

South Australia agency locations — Department of Human Services (Service Centres)
Suburb Street address
Mt Gambier 5 Percy St, Mt Gambier SA 5290
Port Lincoln 8 Edinburgh St, Port Lincoln SA 5606
Port Pirie 53 Gertrude St, Port Pirie SA 5540
Victor Harbor 90 Victoria St, Victor Harbor SA 5211

Open Arms – Veterans & Families Counselling (formerly VVCS)

Office of Australian War Graves

South Australia Centennial Park Cemetery & SA Garden of Remembrance
Street address 760 Goodwood Road, Pasadena SA 5042
Postal address PO Box 410, Melrose Park SA 5039
Phone (08) 8277 3993
Fax (08) 8374 3543

Veterans' Review Board

South Australia VRB contact details
Street address Applications from South Australia are managed by the Brisbane office.
Postal address GPO Box 349, Brisbane QLD 4000
Free call 1300 550 460
Country callers 1800 550 460 (regional)
Fax (08) 8290 0569

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Tasmania

Tasmania DVA contact details
Street address 254–286 Liverpool St, Hobart TAS 7000
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (03) 6221 6602

Veterans' Access Network (VAN) offices

Tasmania VAN office locations
Suburb Street address Opening hours
Hobart 254–286 Liverpool St, Hobart TAS 7000 8:30am to 4:30pm
Monday to Friday
Launceston 105/287 Charles St, Hotel Charles Complex, Launceston TAS 7250 8:30am to 4:30pm
Monday to Friday

Agency arrangements

Information is also available through Service Tasmania, at the following Tasmanian locations:

Tasmania agency locations — Service Tasmania
Suburbs Beaconsfield, Bridgewater, Burnie, Campbell Town, Deloraine, Devonport, Flinders Island, Georgetown, Glenorchy, Hobart, Huonville, King Island, Kingston, Launceston, Longford, New Norfolk, Oatlands, Queenstown, Rosny Park, Scottsdale, Sheffield, Smithton, Sorell, St Helens, Triabunna, Ulverstone, Wynyard

Open Arms – Veterans & Families Counselling (formerly VVCS)

See: Open Arms' locations

Office of Australian War Graves

Tasmania Cornelian Bay War Cemetery and Hobart Garden of Remembrance
Street address Queens Walk, Hobart TAS 7001
Postal address PO Box 385, Moonah TAS 7001
Phone (03) 6228 2124

 

Tasmania Carr Villa War Cemetery and Launceston Garden of Remembrance
Street address Quarantine Road, Kings Meadow, Launceston TAS 7249
Postal address PO Box 78, Kings Meadow, Launceston TAS 7249
Phone (03) 6343 0175
Fax (03) 6343 0653

Veterans' Review Board

Tasmania VRB contact details
Street address Applications from Tasmania are managed by the Melbourne office.
Postal address PO Box 12696 A'Beckett St, Melbourne VIC 8006
Free call 1300 550 460
Country callers 1800 550 460 (regional)
Fax (03) 9602 1496

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Victoria

Victoria DVA contact details
Street address 300 Latrobe St, Melbourne VIC 3000
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (03) 9284 6120

Veterans' Access Network (VAN) offices

Victoria VAN office locations
Suburb Street address Opening hours
Melbourne 300 La Trobe St, Melbourne VIC 3000 8:30am to 4:30pm
Monday to Friday
Ballarat Department of Human Services, 4–12 Albert Street, Ballarat VIC 3350 8:30am to 4:30pm
Monday to Friday
Geelong Department of Human Services, 12–14 Little Ryrie Street, Geelong VIC 3220 8:30am to 4:30pm
Monday to Wednesday
Morwell Department of Human Services, Corner Chapel Street & Elgin Street, Morwell VIC 3840 8:30am to 4:30pm
Monday to Friday
Wodonga 81 Hume St, Wodonga VIC 3690 9:00am to 5:00pm
Monday to Friday

Agency arrangements

Information and services are also available through arrangements with the Department of Human Services in the following areas of Victoria:

Victoria agency locations — Department of Human Services (Service Centres)
Suburb Street address
Bendigo 231–245 Lyttleton Tce, Bendigo VIC 3550
Frankston 20 Davey Street, Frankston VIC 3199
Mildura 112–124 Deakin Ave, Mildura VIC 3500
Warrnambool 109 Lava St, Warrnambool VIC 3280

Open Arms – Veterans & Families Counselling (formerly VVCS)

Veterans' Review Board

Victoria VRB contact details
Street address Level 14, 300 Latrobe St, Melbourne VIC 3000
Free call 1300 550 460
Country callers 1800 550 460 (regional)
Phone (03) 9602 8000
Fax (03) 9602 1496

Office of Australian War Graves

Victoria Springvale War Cemetery and Garden of Remembrance
Street address North Drive, Springvale Necropolis, Princes Highway, Springvale VIC 3171
Postal address PO Box 186, Springvale VIC 3171
Phone (03) 9547 1991
Fax (03) 9547 5032

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Western Australia

Western Australia DVA contact details
Street address Level 5, AMP Building, 140 St George's Terrace, Perth WA 6000
Postal address GPO Box 9998, Brisbane Qld 4001 (DVA has one national postal address)
Phone 1800 555 254
Fax (08) 9366 8375

Veterans' Access Network Office

Western Australia VAN office location
Street address Level 5, AMP Building, 140 St Georges Terrace, Perth WA 6000 Opening hours 8:30am to 4:30pm
Monday to Friday

Open Arms — Veterans & Families Counselling (formerly VVCS)

Veterans' Review Board

Western Australia VRB contact details
Street address 5th Floor, AMP Building, 140 St George's Terrace, Perth WA 6000
Phone 1300 550 460
Country callers 1800 550 460 (regional)
Fax (08) 9366 8583

Office of Australian War Graves

Perth War Cemetery and Garden of Remembrance

Western Australia Perth War Cemetery and Garden of Remembrance
Street address Smyth Road, Nedlands WA 6009
Country callers (08) 9386 3807
Fax (08) 9386 2257

Agency arrangements

Information is also available through arrangements with Community Resource Centres in some areas.

Western Australia agency locations — Community Resource Centres
Suburbs Augusta, Beverley, Bridgetown, Bruce Rock, Corrigin, Cunderdin, Gingin, Greenbushes, Harvey, Jurien Bay, Kojonup, Manjimup, Meekatharra, Merredin, Moora, Shark Bay, Wagin, Walpole, York

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