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Workload Definitions

The Application Form for BEST grant funding assistance requests statistical information on the workload of practitioners, both paid and voluntary.

To achieve consistency across all applicants for workload statistics, the following definitions are provided to enable applicants to more clearly identify and categorise the work carried out by practitioners as required on the application form.

Workload statistics are counted for the most recent calendar year.  

Pension Claims and Reviews Workload Definitions

Information on the following claim types is required to calculate an organisation’s non-welfare salary and administrative equipment grant offer:

Multi-act claims

Multi-Act claims are claims for liability and or compensation benefits under the Military Rehabilitation and Compensation Act 2004 (MRCA) AND one or both of the Veterans’ Entitlements Act 1986 (VEA) and the Safety, Rehabilitation and Compensation Act 1988 (SRCA).

NB. If a claim has been counted as part of a multi-Act claim it cannot also be counted as a separate MRCA, VEA or SRCA claim.

Veterans’ Entitlements Act 1986

  • Primary Claims – the number of VEA Disability Pension and War Widow(er) Pensions submitted to DVA during the reporting period.  
  • Applications for Increase (AFI) – the number of AFIs submitted to DVA during the reporting period.
  • S31 Appeals – the number of successful S31 appeals during the reporting period.  A successful  S31 case is one where there is no further appeal action to the VRB or other review body.
  • Veterans’ Review Board (VRB) Appeals – the number of appeals to the VRB lodged during the reporting period.
  • Administrative Appeals Tribunal (AAT) – the number of AAT cases lodged during the reporting period.
  • Income Support – the number of Income Support claims, including Qualifying Service and Income Support Supplement.

NB. For BEST workload purposes one VEA liability claim or review means one lodged claim or review application.  This may include multiple conditions.

Military Rehabilitation and Compensation Act 2004

  • Primary Claims – the number of primary MRCA claims lodged with DVA during the reporting period.
  • Reviews – the number of MRCA reviews lodged during the reporting period.
  • Veterans’ Review Board Appeals – the number of MRCA appeals to the VRB lodged during the reporting period.

NB. For BEST workload purposes one MRCA liability claim or review means one lodged claim or review application.  This may include multiple conditions.

Safety, Rehabilitation and Compensation Act 1988

  • Primary Claims – the number of primary SRCA claims lodged with DVA during the reporting period.

NB. For BEST workload purposes one SRCA liability claim or review means one lodged condition.

Welfare Activity Workload Definitions

Information on the following welfare work is required to calculate an organisation’s administrative equipment grant offer:

The number of hours to provide welfare support under the following categories:

  • Visits - including the number of metropolitan and or country, home, hospital, aged care facility visits for emergencies, support and professional assistance.
  • Bereavement/Funerals – including providing referral assistance, support for bereavement issues and assistance with funeral arrangements.
  • Housing/Accommodation – including providing assistance on issues related to rentals, ownership, care facilities, emergencies, income and assets.
  • Problem/Crises – including providing referrals for medical, financial, legal and police matters and providing assistance on simple resolutions.
  • Transport – including providing assistance on DVA eligibility, resources and benefits and community agencies, resources and benefits.
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