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Privacy Policy

  1. The Department of Veterans' Affairs (DVA) is responsible for organising certain commemorative events (Commemorations). To attend a Commemoration, a person must have an attendance pass or an official invitation. DVA is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). This document contains privacy information relating to personal information collected in connection with applications for attendance passes to Commemorations.
  2. Online applications for attendance passes may be made by a person on their own behalf, or on behalf of another person.
  3. If you are applying on behalf of another person, you are required to bring this Privacy Policy to that other person's attention.
  4. DVA has contracted Ticketek Pty Ltd to provide an online application system and a system for issuing attendance passes. The information that you provide (on your own behalf or on behalf of another person) using the online application system will be held by Ticketek Pty Ltd and will be provided to DVA. Applications made over the phone will be received by DVA directly. Information that you provide to DVA (on your own behalf or on behalf of another person) may be provided to Ticketek Pty Ltd. In this Policy, Information means the information that you provide on your own behalf or on behalf of another person in relation to the Commemorations, or any part of that information.
  5. Ticketek Pty Ltd and its related entities will not use or disclose the Information for marketing or promotional purposes. DVA may use the Information for the purpose of sending marketing material and information about future commemorative events, but will only do so with your permission.
  6. DVA and Ticketek Pty Ltd require the Information for the following purposes (Purposes):
    1. determining eligibility to attend the Commemorations;
    2. issuing attendance passes;
    3. if you (or the person on whose behalf you are applying for an attendance pass) are successful in securing an attendance pass, for all matters relating to the management and delivery of the Commemoration which may include consular, diplomatic, law enforcement and security-related activities; and
    4. any other purpose permitted by Australian privacy law in the circumstances.
  7. In order to carry out the Purposes, DVA may disclose the Information to those involved in organising and managing the event and may also disclose the Information to relevant government agencies (domestic and foreign, Federal or State), including law enforcement and security agencies. You consent to relevant government agencies sharing the Information to further the Purposes. DVA intends to request that each foreign recipient handles the Information in accordance with the Australian Privacy Principles.
  8. You are under no obligation to provide the information requested or to consent to its disclosure, but you, or the person on whose behalf you are applying for an attendance pass, will not be able to receive an attendance pass if you do not do so.
  9. The Information will be stored by DVA and will be destroyed in due course in accordance with the Archives Act 1983 (Cth). DVA’s Privacy Policy contains more information about DVA's privacy practices, including information about how you may access your personal information held by DVA, seek correction of that information and make any complaints. It also contains information about how DVA will deal with any privacy complaint. You can obtain a copy of DVA's Privacy Policy at  

Contact information

Department of Veterans’ Affairs in Australia

Phone: 1300 364 002


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