Arrangements for the Christmas and New Year period
The Department of Veterans’ Affairs (DVA) and Veterans’ Affairs Network (VAN) offices will be closed over the Christmas and New Year period from Tuesday 25 December 2007, to Tuesday 1 January 2008 inclusive.
The Department will re-open for normal business on Wednesday 2 January 2008.
As in previous years, DVA services over the Christmas-New Year period will be provided through the Department’s after-hours arrangements, similar to those in place for the Easter break, public holidays and weekends.
Under these arrangements, many key DVA services will continue to be available, including:
- Transport – if transport is not booked prior to the Christmas period, it will need to be paid for up-front and reimbursement can be sought from DVA at a later date;
- Hospital admissions – doctors can admit DVA patients into hospital and request admissions approval, where required, when DVA re-opens;
- Crisis counselling – the VVCS–Veterans and Veterans Families Counselling Service offers 24-hour crisis counselling through Veterans’ Line. This service is available toll free on 1800 011 046 to veterans of all conflicts and their families, including members of peacekeeping missions; and
- Defence Service Homes Insurance – help with policy and claim enquiries is available 24-hours a day on 1300 552 662, while payments can be made on 1300 304 989, for the cost of a local call.
Individuals who require Rehabilitation Appliances Program (RAP) supplies are advised to ensure they have enough supplies to last them through the Christmas-New Year period. RAP suppliers will be closed on weekends as well as 25-26 December and 1 January during the Christmas-New Year period. In case of emergency, people should contact their Local Medical Officer or health care professional.
Please note that the closure of DVA offices will not effect pension payments, which will still be received on 20 December 2007 and 3 January 2008.
The Department of Veterans’ Affairs would like to wish all veteran, defence force and ex-service communities and their families, a safe and happy Christmas and New Year.