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Changes to Service Delivery Arrangements in the Gold Coast and Tweed Heads Region

DVA will soon provide in-person services to veterans and the ex-service community in the Gold Coast and Tweed Heads region from three locations.

The Veterans’ Access Network (VAN) office at 17 Victoria Avenue, Broadbeach will continue to provide services. In addition, from early 2016, DVA is intending to co-locate a DVA staff member at the Department of Human Services (DHS) service centres located at the following locations:

  • 100 Blundell Boulevard, Tweed Heads South 
  • 19-33 Robina Town Centre Drive, Robina.

DVA is currently finalising co-location arrangements with DHS. The Department is seeking to ensure that the range of services, support and information currently available from the existing Tweed Heads VAN shopfront will continue to be available under the new arrangements, and that services will be available from 8:30am to 4:30pm, Monday to Friday.

DVA services will continue to be provided from the Tweed Heads VAN until the new arrangements are finalised. The Department had previously announced its intention to relocate its Tweed Heads VAN shopfront to another location. However, the Hon Stuart Robert MP, Minister for Veterans’ Affairs, has subsequently decided to make in-person services available at an additional location, which can be achieved through co-location with DHS. 

This reflects feedback received during community consultation that took place in early 2015, which demonstrated that face-to-face contact with DVA remains important and that an ongoing, local DVA presence is valued by members of the community.  

These new arrangements allow DVA to maintain in-person services for the veteran community residing in the Gold Coast and Tweed regions, and will ensure that DVA assistance can continue to be accessed from central and convenient locations.

DVA will write to clients in the vicinity to inform them about the new locations from which they may access in-person services and the date the new arrangements will come into effect. 

These new service delivery arrangements will be reviewed after 12 months, to ensure they meet the needs of the veteran community.

DVA clients can continue to access phone and online services from DVA by calling 1800 555 254 or by accessing DVA’s online self-service facility MyAccount.





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