General Information About CLIK

CLIK - what is it?

How to use CLIK

Update History & Version Control

What is CLIK

The Consolidated Library of Information and Knowledge (CLIK) is the departmental online authoritative library of DVA’s legislation, policy, procedures and reference documents. The large database of libraries in CLIK work like an internet site but CLIK is not a website. CLIK contains menus and links to documents and has powerful search features to help you find specific information in large documents.

All libraries, with the exception of the Procedure Libraries, Commonwealth Compensation Commentary Library, and Military Compensation Reference Library are available on the Internet and distributed in CD form to Ex-Service Organisations and other organisations and individuals who assist the veteran community in accessing DVA services and benefits.

The libraries in CLIK include information on:

  • Legislation
  • Policy in Compensation and Support
  • Military Rehabilitation & Compensation information including SRCA and MRCA
  • Health Information
  • Reports, Studies & Research Papers
  • Historical documents
  • CCPS Medical Research Library

What can I use CLIK for?

CLIK is designed as a first port of call for current agreed Departmental policy. CLIK has been produced to aid decision making and the assessment of entitlements for DVA clients.

It is the formal authoritative source of information required by DVA service delivery staff and it is also used by policy staff for research and investigation when developing or maintaining policy information and for communicating policy, for example in Factsheets and Ministerial correspondence.

The policy statements contained in CLIK do not have the authority of legislation. They are advisory only and represent the agreed interpretation of the legislation developed over time. Read more regarding CLIK's Public Disclaimer.

Who uses CLIK?

Departmental staff, ex-service organisations, Defence, Policy Advisors at Universities, FaHCSIA, Centrelink, veterans and any interested members of the public.

Who maintains CLIK?

CLIK is maintained by the CLIK Team, Internal Communication & Publishing Section (ICPS), DVA. We welcome your feedback. Tell us what you like or dislike, and offer any suggestions for improvement. You can contact a CLIK administrator by phone, mail or e-mail.

Public Disclaimer

The data contained in the Consolidated Library of Information and Knowledge (CLIK) is only an interpretation of Departmental policy, and is designed solely to assist users.

No person should rely on the contents of CLIK without first obtaining advice from a qualified professional person.

This publication is provided on the terms and conditions that:

  1. the Commonwealth or its employees or agents are not responsible for the results of any actions taken on the basis of information in this publication, nor for any error in or omission from this publication; and,
  2. the Commonwealth or its employees or agents are not engaged in rendering legal, accounting, professional or other advice or services.

The Commonwealth disclaims all and any liability and responsibility to any person in respect of anything, and of the consequences of anything, done or omitted to be done by any such person in reliance, whether wholly or partially, upon the whole or any part of the contents of this publication.

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How do I use CLIK?

CLIK works much like a website. The example below shows Part 1 of the Policy library with labels added to show the various components that make up the CLIK user interface.

In brief, select the Library you want from the top menu (Navigation Bar).
Then drill down, using the folder menu at left of the screen (Table of Contents).
Content is displayed in the large Viewing Window.
In most cases, the hierarchy is: Library, Part, Chapter and Section (see image below).

layout of the CLIK interface

Information and support on using CLIK

CLIK Support website

The CLIK Internet pages on the DVA website have expanded with the addition of the CLIK Support website. The website has been developed to enable CLIK users to find information and technical help on CLIK. It is regularly updated and further information will be added over time. Why not suggest a topic to include on the CLIK Support website?

The CLIK User Guide

The CLIK User Guide is available to assist users and is particularly useful for new users. This contains notes on the structure of CLIK and its various search and navigation tools. You can download a copy here in PDF format or access the User Guide within the CLIK application, from the Help link, upper right of the CLIK home page.

CLIK User Guide (PDF 842Kb)

CLIK Training

For ESO Welfare and Pensions Officers / Advocates, training is available through the DVA Training and Information Program (TIP). Further details are available on the CLIK Support webpage.

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CLIK's search engine is a very powerful and fast search tool. It can search across all content in CLIK extremely quickly and has many features for customising its behaviour. There are two flavours – Full Text Search, and Cross Library Search. Both are accessible from the Access menu.

Full Text earch is used within a Library, while Cross Library Search is used across one or more Libraries.

Libraries and Searching

CLIK organises related information into Libraries. This is how the CLIK software (E-Publish) works. You can have one or more Libraries in an E-Publish system. For CLIK, we have published several libraries, including the Legislation Library, the Compensation & Support Policy Library, and so on.

Most of the CLIK navigation and searching works within a library. In other words, whenever you use the Table of Contents, or you do a Full Text Search, you are only working within the current library, whatever that happens to be.

Of course, you may wish to search across more than one library, or even all libraries. To do so, we use the Cross Library Search. This is exactly the same as the normal Full Text Search feature, except that it allows you to decide which libraries you want to search. Results are displayed in a window which uses a 'folder tree' style of index to indicate in which libraries the search terms was matched. This window can be resized - to do so, simply place your cursor on one of the window borders or corners and when it changes to a two headed arrow hold down your left mouse button and drag the border or corner to resize the window as you wish.

Use the Access, Cross Library Search menu to conduct a Cross Library Search.

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Commonly Reported Issues

Links to the Internet

Links to Internet sites listed in CLIK may not work for users:

  • links to the DVA Intranet cannot be accessed externally and are generally used for “internal use only” documents – these links can be identified by the word “sharepoint” appearing in the URL
  • links to external Internet sites won’t work automatically unless you have an Internet Explorer browser open prior to clicking on the link provided
  • In some cases you can copy and paste the web address (URL) from the link in CLIK into the address line of your internet browser to access these sites.

Note: To copy, highlight the URL address required then right click and select ‘copy selection’, then paste the URL into your internet browser address line.

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Mouse scroll-wheel does not work

Users may notice that mouse scroll wheels will not work in CLIK. The E-Publish application used to develop CLIK does not support scroll wheel functionality. There are no plans to upgrade E-Publish to include scrolling.

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Legislation Library's design

The Legislation Library has been redesigned to make it easier to find and access documents within the library.

The primary objectives were to simplify the structure and provide more ways to locate required information. Here's how we have done this:

  • The Table of Contents on the left has been re-arranged. All of the documents in the Library may now be found ordered within the relevant Act under which they were issued. Use the All Topics By Act folder to access these documents. In addition, folders are available for Health Related Topics and Income Support Related Topics. Simply open a folder to see its contents. Note that all Service Eligibility Instruments issued under the VEA and MRCA may be found in the Service Eligibility Assistant Library.
  • Quick Indexes are provided as links across the top of the screen beneath the navigation bar. You can quickly choose to view the VEA Sections Index, the VEA Definitions Index, or the Alphabetic Index of all documents in the Acts & Instruments Library.
  • The Veterans' Entitlements Act 1986, Military Rehabilitation and Compensation Act 2004, Military Compensation Act 1994 and the Safety, Rehabilitation and Compensation Act 1988, being the principle Acts that readers will wish to view, are listed twice. Once within the All Topics By Act folder, and also as standalone items at the bottom of the overall Table of Contents. This means that readers can open the Library and then access these Acts directly.
  • All documents have been given more meaningful names to make the Access, Go To feature easier to use.

Taken all together, we hope these changes make it easier to find what you need in the Legislation Library. Please note that we welcome any feedback or comments about the design. Please email these to the CLIK Administrator.

VEA (Veterans' Entitlements Act 1986) - Definitions Index

Did you know that the VEA Definitions Index has been revised and expanded to cover all identified definitions regardless of where they appear in the VEA?

The index can be found in the CLIK Legislation Library by selecting the access link labelled “VEA Definitions Index” (near the top of the screen). This opens a pop-up window, where you have the options of either:

  • typing in the first few characters of a known term, or
  • scrolling through the provided alphabetical list.

A VEA reference number now appears at the end of each term. This may be especially useful when there are multiple definitions for the same term.

Once you have selected the term you require, pressing the VIEW button will take you straight to where that definition appears within the Act in the CLIK Legislation Library.

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Payment rates and codes

Did you know that the current and historical payment rates, payment entitlement codes, and Payment Paydays are available in CLIK?

These can be found in the CLIK Compensation & Support Reference Library under the Payment Rates folder.

To view the sub-folders, click on the + sign to the left of the Payment Rates folder. You should now be able to see the following topics:

  • Current Payment Rates
  • History of Payment Rates – a sub-folder containing quarterly payments rates since 1995
  • Payment Entitlement Codes – a listing of the codes that may be used as part of a DVA file number prefix (ie following the initial letter which usually represents an Australian state)
  • Payment Paydays

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Service Eligibility Assistant (SEA) Library's design

The Service Eligibility Assistant (SEA) is a reference tool that provides access to those determinations affecting service made under the Veterans' Entitlements Act 1986 and the Military Rehabilitation & Compensation Act 2004.

In the past, the SEA has been included in the Legislation Library, however a revised version of this resource is now available as a separate library within CLIK. This new version has been redesigned to make it easier to find relevant instruments.

The SEA can now be found under the Legislation tab. Note that the Legislation Library can now be accessed under the Legislation tab by using the Acts & Instruments link.

Features of the SEA

Documents are displayed in two ways. Firstly, as a regional listing of all instruments, with each instrument being listed according to the geographic region it covers. It is important to note that this approach means that a single instrument may be listed under more than one geographical heading.

Secondly, documents are presented for viewing with details such as time period, description of the activity (eg. operation name, Schedule 2 reference) and date of the instrument.

The use of operation name as the description of ADF activities is a relatively recent innovation in terms of coverage under either the Veterans’ Entitlements Act and the Military Rehabilitation and Compensation Act. Where an instrument cannot be linked to an operation name, alternative references such as geographic location or time period will usually enable instruments to be accessed.

Further, where possible, links will be provided to related information in the History Library of CLIK.

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Update History & Version Control

A detailed Update History for each CLIK Library is contained on the Home Page of each library. This aims to improve the visibility of updates to CLIK as well as assisting in version control to CLIK source documents.

Each library's home page now displays both the What's Changed and About this Library views. Tabs are provided to allow easy switching between these views.

By default, What's Changed is shown.

What's Changed is presented as a table that lists the topics that have changed in the current release. Changed topics are shown as links which will display the topic itself when clicked.

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