Operational Information

The DVA Service Charter outlines the standards of service that members of the veteran and defence force communities, dependants and carers, and eligible Australian Federal Police, can expect to receive from DVA.

An instruction and procedural manual to assist Rehabilitation staff to provide effective rehabilitative assistance under the SRCA to those members and former members of the Australian Defence Force who are entitled to compensation under that Act.

No

MCRIs are issued to inform delegates of new policy or procedural changes relevant considering and determining claims under the SRCA. MCRIs are a continuation of Defence Compensation Instructions. 

No

The booklet covers eligibility for claims under the MRCA/SRCA, the benefits available, reconsiderations and review of decisions.

No

The Manual provides information for investigating and determining compensation claims on behalf of serving and former members of the Australian Defence Force and other eligible persons under the MRCA.

No

The IS Intranet site contains numerous pages of guiding information.  The majority of the information is sourced from information already published in Departmental Instructions, the CLIK Procedure Library, CLIK Policy Library or relevant Training Manuals.

The IS Debt Management Standard Letter system contains 84 template letters that are used by staff to:
Inform clients of decisions made regarding debt management issues
Request information from clients and organisations or acknowledge information received regarding debt management letters.

This the training manual for processing Aged Care cases in IS.

No

This is the guide provided to income support staff to explain how date of effect rules should be applied.  Information contained in the guide will be published in CLIK at the end of the review process.

This is the training Manual for dealing with Aged Pension clients who have transferred from Centrelink to DVA.

No

This is the determination sheet (checklist) used to record information about a claim for a Gold Treatment Card.

No

This is the determination sheet (checklist) used to record information about a claim for the Commonwealth Seniors Health Card

No

This is the determination sheet (checklist) used to record decisions regarding the registration of PBS clients.

No

This is the determination sheet (checklist) used to record whether a clients land meets the private land test.

No

This is the checklist used to identify periods of accruing membership.

No

This is the checklist used to guide staff on PBS.

No

This is the referral sheet completed by staff when a potential overpayment is identified.  It is used to identify the client and outline the details of the overpayment.

No

This is the questionnaire sent to clients when they enter aged care.

No

These are the procedures for conducting property reviews under the compliance program.

PAN is a newsletter containing policy advice previously requested by and supplied to individual staff.

No

The Schedule of Fees is an Attachment to the Deed of Standing Offer between the Department and DVA-contracted community nursing providers delivering services to eligible beneficiaries.  The Schedule of Fees lists the fees paid by the Department for services provided by DVA-contracted community nursing providers.  The fees are attached to the classifications in the DVA Community Nursing Classification System outlined in the Guidelines for the Provision of Community Nursing Services. 

No

This package provides important information for hospitals regarding the Mental Health Private Hospital arrangements.

No

Under the agreements between DVA and private hospital service providers, accommodation and operating theatre charges are claimed based on the Group Accommodation and Theatre Banding (GATB) Schedule.

No

Sets out basic information regarding items/treatment types that require prior financial authorisation for processing of these cases as set out in the Treatment Principles (TPs).  Refers to documentation such as the TPs, HIMNs and Medicare systems including steps to be taken in the processing of these claims.  These documents do not set out ‘rules/guidelines’ but refers to other docs developed by the relevant Policy areas.

No

HIMNs are issued to staff to announce and explain procedural and policy matters to support the Treatment Principles and the Repatriation Private Patient Principles.

No

DVA Fee Schedules for services provided to eligible DVA beneficiaries by particular medical services.

No

Letters are sent post decision advising providers/veterans as required of the decision. 

No

The Notes are issued as a separate but integral part of the Deed of Agreement signed by all DVA contracted optometrists and optical dispensers.  They provide a broad outline of DVA management requirements, and policy and procedural information including beneficiaries eligibility, allied health services eligible may receive at DVA expense, contractual requirements of providers and claiming for payment information.

No

These have been developed to assist in information gathering from providers.  They are based on what information is required to assist in decision making.

No

The Schedule includes the list of fees for providing spectacles, frames, contact lenses and consumables, and low vision aids to eligible beneficiaries.  It also describes the rules on eligibility, provider responsibilities, prescribing and dispensing arrangements, financial authorisation and claiming arrangements. 

No

The Notes are a reference for LDOs in providing dental services to entitled DVA patients.  The Notes outline the identification of eligible beneficiaries, the servicesthey may receive at DVA expense, and the procedures which must be followed in the provision of those services.

No

The Fee Schedule lists the services most commonly provided by dental prosthetists, and info for dental prosthetists on the range of entitlements for eligible beneficiaries.

No

This document provides direction for the RPRC relating to membership and operation.  The document also describes the process for evaluation of a Submission for the listing of a new item on the Repatriation Pharmaceutical Benefits Schedule.

Exempt

This list includes all items available to Repatriation card holders under the RPBS and includes indications to prescribers of any restrictions.  The list includes the RPBS Explanatory Notes which indicate requirements for access to any items under the RPBS.  The list is available on the internet and is updated regularly.

No

The Manual provides guidance to departmental staff regarding the administration of the SHOAMP Health Care Scheme.  It outlines the business rules/procedures, and defines the eligibility criteria under the scheme for accommodation, meal allowance, travel, parking for attendants. 

No

The Business Rules explain household services and attendant care for the purposes of the SHOAMP Health Care Scheme and the principles to be applied by decision makers when considering any proposal for provision of such services.

No

The instructions provide information for delegates concerning changes in the Defence Service Homes Act 1918 and associated policy.

No

SOPS are available to guide staff in making decisions regarding applications for Certificates and applications for Subsidy Payments.

No

The approved application form for use by eligible applicants requesting a review of Statements of Principles by the Specialist Medical Review Council.

No

Each document provides information regarding decisions made by SMRC and contains details of the process of review and the reasoning of the SMRC.

No

Details all applications received and the gazetted due date for submissions.

No

The Reviews Process Checklist allows staff to ensure application for review complies with relevant sections of the VEA.

The Guidelines set out the aims, objectives, and eligibility criteria for the various grant programs administered by the Department.  Grants include: Building Excellence in Support and Training, Veteran & Community Grants, Saluting Their ServiceCommemorations Grants and Program.

No

The Guidelines set out the objectives and criteria for the administration and delivery of services under the Veterans' Vocational Rehabilitation Scheme.  The Scheme is available to veterans with or without a disability who need special assistance to find and/or keep suitable paid employment.  The Guidelines include: legislative basis, eligibility requirements and the type of assistance available to veterans participating in the Scheme.

No

The Guidelines outline the DVA Research Program including the application, notification and funding processes.  The Guidelines also gives details of the DVA Research Committee and the DVA Research Working Group. 

No

The Guidelines set out the objectives and criteria for the supply of various medical aids and appliances to eligible beneficiaries under the Rehabilitation Appliances Program.  Appliances are provided only on the basis of clinical need.  The supply of certain appliances is restricted only to eligible beneficiaries who have a medically assessed need for these items due to a war-caused or service-related injury.  The Guidelines include: legislative basis, steps to be taken before issuing equipment (ie assessment and various criteria), and beneficiaries’ responsibilities.

No

The Administrative Guidelines specify the eligibility requirements and guidance for staff assessing applications under the Scheme for the provision of suitable motor vehicles and associated running and maintenance costs.

No

The Guidelines provide policy detail to Departmental staff and contracted  VHC  Assessment and Coordination Agencies and Service Providers regarding the administration of the VHC program.  They outline the aims of the program, define those eligible and provide guidance on the assessment process, service provision and co-payment arrangements.  They also provide information on account payment arrangements and the use of the IT system.

No

The Guidelines set out the eligibility criteria for non-liability health care for malignant cancers under the Australian Participants in British Nuclear Tests (Treatment) Act 2006 and the commemorative medallion for test participants.  The Guidelines include: legislative basis, eligibility criteria and processes for entering eligibility status into Departmental systems.

The Memoranda are prepared by the Attorney-General’s Department and recommended to FOI staff as they provide guidance on the handling of requests under the Freedom of Information Act 1982.

National Policy & Procedural Guidelines provide guidance to Departmental staff in administering this program.  Through the MHPE Program DVA provides training to veteran and community volunteers so they can impart health information to their peers.

No

The MHPE Volunteer Information Kit is supplied to new volunteers during training.

No

No

No

No

No

No

The CFMS Policy contains the definitions of complaints and compliments, the contact details on how to provide feedback as well as the service standards of complaints resolution. Further, the policy details DVA's actions when it receives specific types of feedback, and the alternative options that complainants may wish to follow if they are unhappy with DVA's responses.

No

Exempt