Last updated 25 August 2017
- Home
- Benefits and payments
- Appeals
- What's new
- I have received a decision from DVA and want to talk to someone about it
- I have received a decision from DVA and am not happy with the result, how can I appeal?
- Which legislation applies to me
- I have applied for a review, what happens now?
- I have applied to the VRB for a review of a decision made under the VEA or MRCA – what happens now?
- I have applied for a review (known as a ‘reconsideration’) under the SRCA
- What is the VRB and how does my case end up there?
- I applied for a review and am not happy with the result of the review, what can I do now?
- The Administrative Appeals Tribunal (AAT)
- Australian Defence Veterans' Covenant
- Bereavement assistance
- British nuclear tests
- Compensation
- Eligibility
- Income support
- GARP
- Overdrawn bank account
- You and your pension
- Chapter 1 — introduction
- Chapter 2 — your obligations
- Chapter 3 — which pension do you get?
- Chapter 4 — living arrangements
- Chapter 5 — your income and assets
- Chapter 6 — benefits and services
- Chapter 7 — your health
- Chapter 8 — what to do when someone dies
- Chapter 9 — what about taxation?
- Chapter 10 — payment of pensions
- Chapter 11 — your rights
- Loans and insurance
- Nominated Representatives
- Obligation to notify DVA
- Other claims against the department
- Service record
- Sexual and Physical Abuse in the ADF
- Your debt with us
- Appeals
- Health and wellbeing
- Day club programs
- Health events
- Health services and conditions
- Diabetes
- F-111 fuel tank maintenance
- Hearing services
- Mefloquine information
- Per- and Poly-Fluoroalkyl Substances (PFAS)
- Home and care
- Aged and community care
- Aged Care Reforms
- Frequently Asked Questions: Change to Assessment of Rental Income from the Former Home from 1 January 2016
- Frequently Asked Questions: Commonwealth Home Support Programme
- Frequently Asked Questions: Home Care Packages
- Frequently Asked Questions: Increasing Choice in Home Care
- Frequently Asked Questions: My Aged Care
- Frequently Asked Questions: Removal of high/low care classification from Residential Care
- Frequently Asked Questions: Short-Term Restorative Care (STRC)
- Frequently Asked Questions: Veterans’ Supplement in Residential Aged Care and Home Care Packages
- Carers
- DVA Statement on Retirement Villages
- Aged Care Reforms
- Education schemes
- Homelessness — DVA and ESO support
- Household assistance
- Housing and accommodation
- Navigating Aged Care
- Rehabilitation Appliances Program
- Transport
- Veterans' Home Care (VHC)
- Aged and community care
- Mental health
- Mental Health Summit communiqué
- Non-Liability Health Care
- Posttraumatic stress disorder (PTSD)
- Veteran Mental Health and Wellbeing Strategy and National Action Plan
- Veteran Suicide Prevention Pilot
- Veteran suicide prevention — DVA information, support and research
- 2017 — National Mental Health Commission Review
- National Health Services Directory
- Prime Minister's Veterans' Employment Program
- Publications
- Rehabilitation
- "Get your life on track"
- Accelerated Access to Rehabilitation Pilot
- Eligibility for rehabilitation
- Getting our mob back on track
- Invoicing for services — Household Services (HTML)
- Rehabilitation Advisory Committee
- Supplier Payments — Household Services (flyer)
- Terms and definitions (rehabilitation)
- Services
- DVA's rehabilitation process
- Assistance dogs
- Information for service providers (Rehab@DVA)
- Success stories
- Charles Cannard — finding my new niche
- Dom Freestone — challenge yourself
- Chris Pooley — Find your direction
- Anthony Freebairn – Tomorrow is always a new day
- Simon Mills — Get it right, get it sorted, and get on with your life
- Brian Kajewski — winning my battle
- Larry — finding my blue space
- Mark Toogood — post-traumatic growth
- Richie Neal — building a new career
- Tyson Byrne-Baxter — transitioning to civilian life with a young family to support
- Ben Webb — maintaining good habits
- Tom Pulleine — having clear goals for life after service
- Darren Hunt — clear skies after the storm
- Roylene Glasgow — keeping air in the tyre
- Ashley Durham – Fighting Fit
- Nicole Roberts - What Veterans bring to the workplace
- James Prascevic - Skipper of the Ship
- Roy Mellon - There is Life after the Army
- Geoff Rose - VVRS Pointed me in the Right Direction
- Terry - Setting the Wheels in Motion
- Bronson Horan - My Road to Recovery
- Jason Brown - Retrain to re-connect with Life
- Katrina Maher - Life after Service – What now?
- Research and development
- Service and Support Trials
- Veterans' health cards
- Wellbeing
- Evidence Compass
- Consultation and grants
- Advocacy training
- Client Satisfaction Survey
- Consultation with female veterans and families
- Consultation with the ex-service community
- Consultation with the health sector
- Grants
- Relationship with Defence
- Reviews
- Transition Taskforce
- Writeway report
- Providers
- Allied health professionals
- Becoming a service provider
- Community Nursing Program
- DVA Health Providers Partnership Forum
- DVA Provider News
- DVA health cards
- Dental
- Doctors
- Fees schedules
- Forms for service providers
- Hospitals and day procedure centres
- How to claim
- Improved Dental and Allied Health
- Notes for providers
- Online training
- Pharmacists
- Provider programs
- Coordinated Veterans' Care
- Dose Administration Aid (DAA) Service
- Rehabilitation Appliances Program
- Transport for medical treatment
- Veterans' Home Care
- Veterans' MATES
- Wound care
- Cavity wound with high exudate
- Cavity wound with low exudate
- Epithelialising
- Exudating wound with slough and clinical signs of infection
- Hypergranulating wound
- Ischaemic diabetic wound
- Malodorous wounds
- Neuropathic diabetic wound
- Non-diabetic black necrotic wound
- Skin tears
- Superficial granulating wound with high exudate
- Superficial granulating wound with high exudate
- Superficial granulating wound with low exudate
- Superficial wound with clinical signs of infection
- Wound care
- Wound care module
- Yellow necrotic wound with high exudate
- Yellow necrotic wound with low exudate
- Rehabilitation
- Services requiring prior approval
- Webclaim
- Commemorations, memorials and war graves
- Cemeteries
- Commemorations and Anniversaries
- Education
- Honours, medals and awards
- Just Ask – Their story is your story
- Memorials
- Commonwealth War Graves Commission
- Military Memorials of National Significance
- War memorials
- Belgium
- Brunei
- Egypt
- France
- Greece and Crete
- Indonesia
- Israel
- Libya
- Malaysia
- New Zealand
- Papua New Guinea
- Thailand
- Turkey
- United Kingdom
- Australian War Memorial London place names
- AWM London, place names - A
- AWM London, place names - B
- AWM London, place names - C
- AWM London, place names - D
- AWM London, place names - E/F
- AWM London, place names - G
- AWM London, place names - H to J
- AWM London, place names - K
- AWM London, place names - L
- AWM London, place names - M
- AWM London, place names - N/O
- AWM London, place names - P
- AWM London, place names - Q/R
- AWM London, place names - S
- AWM London, place names - T to V
- AWM London, place names - W
- AWM London, place names - X to Z
- Australian War Memorial London place names
- Memorials to the missing
- Military history and publications
- Nominal Rolls
- Office of Australian War Graves
- Principles of Official Commemoration
- Protecting the word 'Anzac'
- Remembering our war dead
- Thank you for your service
- About DVA
- Accountability and reporting
- Annual Deregulation Reports
- Annual Reports
- Annual Reports 2018–19
- Previous annual reports
- Annual Reports 2017–18
- Annual Reports 2016–17
- Preliminaries
- Overview
- Repatriation Commission Annual Report 2016–17
- Military Rehabilitation and Compensation Commission Annual Report 2016–17
- Department of Veterans' Affairs Annual Report 2016–17
- Financial statements
- DVA—Financial Statements
- Independent Auditor's Report
- Statement—Secretary and CFO
- Statement of Comprehensive Income
- Statement of Financial Position
- Statement of Changes in Equity
- Cash Flow Statement
- Administered Schedule of Comprehensive Income
- Administered Schedule of Assets and Liabilities
- Administered Reconciliation Schedule
- Administered Cash Flow Statement
- Index to Notes
- Overview
- Note 1. Financial Performance
- Note 2. Income and Expenses Administered on Behalf of Government
- Note 3. Financial Position
- Note 4. Assets and Liabilities Administered on Behalf of the Government
- Note 5. Funding
- Note 6. People and Relationships
- Note 7. Managing Uncertainties
- Note 8. Other Information
- DSHIS—Financial Statements 2016–17
- DVA—Financial Statements
- Appendixes
- Glossary and indexes
- Annual Reports 2015–16
- Annual Reports 2014–15
- Annual Reports 2013–14
- PDF version
- Table of contents
- About this report
- Letters of transmittal
- Contact details
- Reader’s guide
- Overview
- Repatriation Commission
- Military Rehabilitation and Compensation Commission
- Department of Veterans' Affairs
- Outcome 1: Compensation and support
- Programme 1.1: Veterans’ Income Support and Allowances
- Programme 1.2: Veterans’ Disability Support
- Programme 1.3: Assistance to Defence widow/ers and dependants
- Programme 1.4: Assistance and Other Compensation for Veterans and Dependants
- Programme 1.5: Veterans' Children Education Schemes
- Programme 1.6: Military Rehabilitation and Compensation Acts Payments—Income Support and Compensation
- Programme 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision—Income Support and Compensati
- Outcome 2: Health
- Programme 2.1: General Medical Consultations and Services
- Programme 2.2: Veterans' Hospital Services
- Programme 2.3: Veterans' Pharmaceutical Benefits
- Programme 2.4: Veterans' Community Care and Support
- Programme 2.5: Veterans' Counselling and Other Health Services
- Programme 2.6: Military Rehabilitation and Compensation Acts—Health and Other Care Services
- Programme 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision—Health and Other Care Service
- Outcome 3: Commemorations
- Outcome 1: Compensation and support
- Management and accountability
- Financial statements
- Appendixes
- Appendix A: Staffing overview
- Appendix B: Resource summary tables
- Appendix C: Data Matching Program
- Appendix D: Advertising and market research
- Appendix E: Carer recognition
- Appendix F: Work health and safety
- Appendix G: Ecologically sustainable development and environmental performance
- Appendix H: Treatment monitoring
- Appendix I: List of figures and tables
- Appendix J: Corrections to previous annual report
- Glossary and Indexes
- Features
- French town remembers Australian service in the First World War
- Former nurse remembers the Second World War
- Nations practise teamwork in the trenches
- Bronson Horan is on the road to recovery
- New ex-service organisation supports veterans of recent conflicts
- Gardening helps relieve stress for veterans
- Indigenous Champions help DVA connect with Indigenous veterans
- OAWG supports Army in laying Z Force Soldiers to rest
- Taxi industry has a proud history of resettling Second World War veterans into employment
- The Commemorative mission to the Republic of Korea July 2013
- Global connections through sport motivate injured veterans
- Rakuyo Maru survivor remembers the Second World War
- Annual Reports 2012–13
- PDF Versions
- Table of contents
- Letters of Transmittal
- Contact details
- Reader’s guide
- Overview
- Repatriation Commission
- Military Rehabilitation and Compensation Commission
- Department of Veterans' Affairs
- Performance reporting
- Outcome One: Compensation and Support
- Program 1.1: Veterans’ Income Support and Allowances
- Program 1.2 Veterans’ Disability Support
- Program 1.3: Assistance to Defence Widow/ers and Dependants
- Program 1.4: Assistance and Other Compensation for Veterans and Dependants
- Program 1.5: Veterans’ Children Education Scheme
- Program 1.6: Military Rehabilitation and Compensation Acts Payments - Income Support and Compensation
- Program 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision - Income Support and Compensati
- Outcome Two: Health
- Program 2.1: General Medical Consultations and Services
- Program 2.2: Veterans’ Hospital Services
- Program 2.3: Veterans’ Pharmaceutical Benefits
- Program 2.4: Veterans’ Community Care and Support
- Program 2.5: Veterans’ Counselling and Other Health Services
- Program 2.6: Military Rehabilitation and Compensation Acts –Health and Other Care Services
- Program 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision –Health and Other Care Services
- Outcome Three: Commemorations
- Outcome One: Compensation and Support
- Management and accountability
- Performance reporting
- Financial statements
- Department of Veterans’ Affairs
- Independent Auditor's Report
- Statement by the Chief Executive Officer and Chief Finance Officer
- Statement of Comprehensive Income
- Balance Sheet
- Statement of Changes in Equity
- Cash Flow Statement
- Schedule of Commitments
- Administered Schedule of Comprehensive Income
- Administered Schedule of Assets and Liabilities
- Administered Reconciliation Schedule
- Administered Cash Flow Statement
- Schedule of Administered Contingencies
- Index to the notes to and forming part of the financial statements
- Note 1: Summary of Significant Accounting Policies
- Note 2: Events After the Reporting Period
- Note 3: Expenses
- Note 4: Income
- Note 5: Income Tax Expense (Competitive Neutrality)
- Note 6: Financial Assets
- Note 7: Non-Financial Assets
- Note 8: Payables
- Note 9: Provisions
- Note 10: Cash Flow Reconciliation
- Note 11: Contingent Assets and Liabilities
- Note 12: Senior Executive Remuneration
- Note 13: Remuneration of Auditors
- Note 14: Financial Instruments
- Note 15: Financial Assets Reconciliation
- Note 16: Administered Expenses
- Note 17: Administered Income
- Note 18: Administered Financial Assets
- Note 19: Administered Payables
- Note 20: Administered Provisions
- Note 21: Administered Cash Flow Reconciliation
- Note 22: Administered Contingent Assets and Liabilities
- Note 23: Administered Financial Instruments
- Note 24: Administered Financial Assets Reconciliation
- Note 25: Appropriations
- Note 26: Special Accounts and FMA Act Section 39 Investments
- Note 27: Contribution Accounts
- Note 28: Compensation and Debt Relief
- Note 29: Reporting of Outcomes
- Note 30: Competitive Neutrality and Cost Recovery
- Note 31: Net Cash Appropriation Arrangements
- Note 32: Compliance with Statutory Conditions for Payments from the Consolidated Revenue Fund
- Schedule of Administered Commitments
- Schedule of Contingencies
- Defence Service Homes Insurance Scheme
- Independent Auditor’s report
- Statement by the Officers for the Defence Service Homes Insurance Scheme
- Statement of Comprehensive Income
- Balance Sheet
- Statement of Changes in Equity
- Cash Flow Statement
- Schedule of Commitments
- Notes to and forming part of the Financial Statements
- Note 1. Significant Accounting Policies
- Note 2. Events After the Reporting Period
- Note 3. Expenses
- Note 4. Income
- Note 5. Financial Assets
- Note 6. Non-Financial Assets
- Note 7. Payables
- Note 8. Insurance underwriting expenses
- Note 9. Cash Flow Reconciliation
- Note 10. Contingent assets and liabilities
- Note 11. Senior Executive Remuneration
- Note 12. Remuneration of Auditors
- Note 13. Financial instruments
- Note 14. Risk Management
- Note 15. Financial Assets Reconciliation
- Note 16. Special Appropriations
- Note 17. Special Accounts and FMA Act Section 39
- Note 18. Compliance with Statutory Condition for Payments for the Consolidated Revenue Fund
- Note 19. Reporting of Outcomes
- Department of Veterans’ Affairs
- Appendixes
- Appendix A: Staffing overview
- Appendix B: Resource summary tables
- Appendix C: Data Matching Program Report on Progress 2011 to 2013
- Appendix D: Advertising and market research
- Appendix E: Carer Recognition Act
- Appendix F: Work health and safety
- Appendix G: Ecologically sustainable development and environmental performance
- Appendix H: Treatment monitoring
- Appendix I: List of figures and tables
- Appendix J: List of corrections to previous annual report
- Glossary and indexes
- Features
- Women steering DVA’s way
- Serving the veteran community better
- From the battlefield to back home
- Steve Dunning - veteran and counsellor
- Prosthetic technology in DVA - a personal story
- Bringing legitimacy to mental health
- From guilt to feeling good
- Reconnecting with life and family through CVC
- Veterans travel for treatment
- We will remember them –Office of Australian War Graves
- Memories of long ago
- 95 years of care and compassion –the Repatriation Commission
- Personalised care making difference to DVA clients
- New directions –retraining after service
- Historical Annual Reports from 1918 onwards
- Budget
- Executive remuneration reporting
- Fraud and non-compliance
- Legal services expenditure
- Public Interest Disclosure Scheme
- Senate orders
- Your Tax File Number
- CLIK
- Data and statistics
- Doing business with DVA
- Factsheets
- Forms
- Freedom of Information
- Invictus Sydney 2018
- Jobs
- Legislation
- Media Centre
- News and updates
- Overview
- Publications
- Benefits and payments
- Commemorations and War Graves
- Community and Consultation
- Corporate
- Health publications
- Rehabilitation
- Research and studies
- Vetaffairs
- Social media terms of use
- Accountability and reporting
- Site Information
- Site Help
- Contact
Site Information
About DVA
Tools and Calculators
Our Websites
Facebook
Twitter
LinkedIn
YouTube
Flickr
Print
EmailContact Us
General Enquiries
1800 555 254
Open Arms - Veterans and Families Counselling
1800 011 046