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DVA Towards 2020

  • Minister's Foreword
    The Secretary and I share a determination to ensure that the core strategy of the Department going forward is one that is fully client-focused, responsive and connected.
  • Secretary's Message
    DVA Towards 2020 is a plan to take DVA into the future.
  • Overview of DVA Towards 2020

    DVA Towards 2020 is a plan for how the Department will meet the challenges of a changing environment over the next few years. The plan addresses priority areas, such as the need to reduce claim processing times.

  • Who we are
    This page describes the mission, vision and values of DVA.
  • Key Strategies
    Key Strategies indentified in the DVA Strategic Plan
  • Our Planning Framework
    DVA Towards 2020 is the key planning document that sets out our future vision, directions and strategic approach.