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Secretary's Introduction

The Department of Veterans’ Affairs (DVA) Corporate Plan has been prepared for the 2016-17 year and covers the four year period to 2019-20. It sets the direction for departmental planning. This Plan outlines the strategies we will use to fulfil our purpose, and how our success will be measured. 

DVA’s purpose is to support those who serve or have served in defence of our nation and commemorate their service and sacrifice. DVA has a long and proud history of delivering on this purpose and the Department has worked hard to be responsive to the changing needs and expectations of our clients, the Government, and the broader Australian community. Over the years, many things have changed about the way we deliver our services and support. What has not changed is our promise to deliver. DVA remains steadfast in its commitment to veterans and their families. 

As we prepare for 2020, DVA will be progressing an ambitious transformation agenda, Veteran Centric Reform. The work will significantly transform the delivery of services to the veteran community and the future DVA operating model. To succeed, we will be strengthening our partnerships with Commonwealth agencies and providers to increase our capability and efficiency. We will be leveraging modern technology to simplify our business processes, and provide easy and more convenient access to DVA services and support. Most importantly, we will be working collaboratively across government to provide connected services to the veteran community and to make life easier for our clients. 

Over the next twelve months we will be engaging with veterans and their families, ex-service organisations (ESOs), providers and the broader Defence community to assist us in strengthening the focus on clients throughout our business operations. Co-designing future service arrangements with clients, staff and stakeholders will underpin every stage of DVA’s transformation journey. 

Our planned activities in 2016-17 and beyond are aligned with DVA’s vision of being a responsive and flexible organisation, efficiently delivering high quality, connected services to all generations of veterans and the wider veteran community. 

This Corporate Plan has been prepared consistent with the requirements under paragraph 35(1) (b) of the Public Governance, Performance and Accountability Act 2013 (the PGPA Act). 

This Plan will be reviewed and adjusted each year to take account of new information, emerging issues and progress on implementing key strategies and initiatives. 

Simon Lewis PSM - Secretary of the Department of Veterans' Affairs

Simon Lewis PSM
Secretary
Department of Veterans’ Affairs

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