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Purpose 2: Health

Health

Maintain and enhance the quality of life of clients by improving their financial wellbeing and self sufficiency.

Total budget for 2016-17 is $5 Billion

  • Of this $1.2 Billion in residential care
  • Of this $851 Million in private hospital services
  • Of this $838 Million in general medical consultations
  • Of this $754 Million in public hospital services
  • Of this $337 Million in pharmaceutical benefits
  • Of this $138 Million in community nursing
  • Of this $104 Million in client home care
  • Of this $185 Million in travel for treatment
  • Of this $171 Million in rehabilitation aids and appliances

DVA will continue to focus on rehabilitation and mental health, with a strong emphasis on early intervention to improve clients’ prospects of recovery. To assist in better understanding the health needs of veterans, the Department will continue to have a strong focus on research over the next four years and beyond. The average age of veterans/clients is reducing and their health needs are increasingly complex, requiring a coordinated tailored and customised approach to DVA services. DVA is committed to the provision of these services in a holistic, client-focused manner to help delay entry into residential aged care and maximise independence, improving self-sufficiency and quality of life.

Performance Indicators

The key activities and their performance indicators are listed below.

Program 2.1: Provide access to general medical consultations, dental and specialist consultations and services

Provide access to general and specialist medical and dental services to clients. The Department has arrangements in place with medical and dental practitioners in both the public and private sectors to deliver a comprehensive range of services throughout Australia, provided in hospitals, providers’ rooms and clients’ homes. To ensure that members of the veteran community are able to access necessary services, DVA will either pay for clients to travel to the nearest service provider or pay a provider to travel to other locations to service veterans and their dependants.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.1.1 Price: Unit cost per cardholder $98 Yes      
2.1.2 Ensure arrangements are in place for the access to and delivery of quality general and specialist medical and dental services for DVA Health Card holders.
  • Number of clients accessing services versus the number who have registered a complaint in relation to un-met access and/or quality.
>99% Yes
2.1.3 Maintain a schedule of general and specialist medical and dental services to meet the health care needs of DVA Health Card holders and maintain consistency with trends in the delivery of health care services.
  • Number of listed services assessed versus the number of approved unlisted services.
>97% Yes

Program 2.2: Provide access to hospital services

Provide access to inpatient and outpatient hospital services for clients through arrangements with private hospitals, day procedure centres and mental health hospitals, as well as all public hospitals operated by the state and territory governments.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.2.1 Price: Unit cost per cardholder $61 Yes      
2.2.2 Ensure arrangements are in place for the access to and delivery of quality private and public hospital services for DVA Health Card holders.
  • Number of clients accessing services versus the number who have registered a complaint in relation to un-met access and/or quality.
>99% Yes

Program 2.3: Provide access to pharmaceutical benefits

The Repatriation Pharmaceutical Benefits Scheme (RPBS) provides entitled clients with access to a comprehensive array of pharmaceuticals and wound dressings for the treatment of their health care needs, including items available to the broader Australian community under the Pharmaceutical Benefits Scheme.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.3.1 Price: Unit cost per cardholder $5 Yes      
2.3.2 Ensure arrangements are in place for the access to and delivery of quality pharmaceutical services for DVA Health Card holders.
  • Number of clients accessing services versus the number who have registered a complaint in relation to un-met access and/or quality.
>99% Yes

Program 2.4: Provide access to community care and support

Manages community support and residential care programs for clients, including the Veterans’ Home Care (VHC) program and the Community Nursing Program, which aim to support people to remain independent in their homes and improve their quality of life and health. Program 2.4 also provides the Australian Government subsidy for clients living in residential care facilities.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.4.1 Price: Unit cost per cardholder $144 Yes      
2.4.2 Ensure arrangements are in place for the access to and delivery of quality community care services for DVA Health Card holders.
  • Number of entitled clients accessing services versus the number who have registered a complaint in relation to un-met access and/or quality.
>99% Yes

Program 2.5: Provide counselling and other health services

Provides a wide range of mental and allied health care services, including counselling and referral services for clients. The program also supports veterans with funding for aids and appliances, and travel for treatment.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.1 Price: Unit cost per cardholder $142 Yes      
Travel for Treatment
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.2 Target percentage of claims for reimbursement processed within the Service Charter timeframe (28 days) 100% Yes
2.5.3 Degree of complaints about arranged travel relative to the quantity of bookings <0.05% Yes
Rehabilitation Appliances
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.4 Cost: Attributed across treatment population  $778 Yes      
2.5.5 Number of broad categories of aids and appliances available to the veteran community listed in the RAP Schedule  251 Yes      
2.5.6 Percentage of aids and appliances listed may be prescribed by General Practitioners, Registered Nurses and Occupational Therapists >95% Yes      
Veteran Counselling
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.7 Percentage of unique clients presenting for service who receive attention by an Outreach contracted Counsellor within two weeks of intake >65% Yes      
2.5.8 Centre based Counselling. Percentage of unique clients presenting for service who receive attention by a Centre based Counsellor within two weeks of intake >80% Yes      
2.5.9 Level of veteran satisfaction High Yes      
Access to Services
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.10 Ensure arrangements are in place for the access and delivery of quality mental and allied health services for DVA Health Card holders.
  • Number of entitled clients accessing services versus the number who have registered a complaint in relation to un-met access and/or quality.
>99% Yes
2.5.11 Maintain a schedule of services to meet the health care needs of DVA Health Card holders and maintain consistency with trends in the delivery of health care services.
  • Number of listed services accessed versus the number of approved unlisted services.
>97% Yes
Veterans and Veterans' Counselling Service (VVCS)
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.12 Percentage of clients in receipt of an episode of care, who access a VVCS clinician (centre based or outreach) within two weeks of intake and assessment occurring >65% Yes
2.5.13 Client satisfaction >80% Yes
Veterans' Vocational Rehabilitation Service
No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.5.14 Clients with successful return to work >50% Yes

Program 2.6: Provide access to health and other care services under MRCA and SRCA

Arranges for the provision of rehabilitation, medical and other related services under SRCA, the MRCA and related legislation. The services include payment for medical treatment, rehabilitation services, attendant care and household services.

No. Measure Target PBS Measure 2016-17 2017-18 2018-19 2019-20
2.6.1 Error rates SRCA rehabilitation assessments <5% Yes      
2.6.2 Error rates SRCA accounts paid incorrectly <5% Yes      
2.6.3 Error rates MRCA rehabilitation assessments <5% Yes      
2.6.4 Error rates MRCA accounts paid incorrectly <5% Yes      
2.6.5 Timeliness: The percentage of rehabilitation assessments that were made within 30 days of referral for assessment 90% Yes
2.6.6 Quality/Quantity: Percentage of new incapacity payees who have undergone a rehabilitation assessment within 30 days 
of the incapacity payment determination
90% Yes
2.6.7 Quality/Quantity: Percentage of clients where rehabilitation goals were met or exceeded 90% Yes

Next: Purpose 3: Commemorations

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