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Secretary's message

As the accountable authority of the Department of Veterans’ Affairs (DVA), I present the 2015-16 DVA Corporate Plan. This Plan outlines the purpose and core operational activities of the Department, the environment and context in which we operate, and our planned capabilities, performance and risk management framework.

The Corporate Plan, which covers the period 2015-16 to 2019-20, sits under the Strategic Plan, DVA Towards 2020, and sets the direction for departmental planning. The Plan is required under subsection 35(1)(b) of the Public Governance, Performance and Accountability Act (PGPA Act) 2013, and has been prepared in accordance with the PGPA Rule 2014.

Our planned activities in 2015-16 and beyond all align with DVA’s three key strategies of being a Client-Focused, Responsive and Connected organisation. In this regard, we are strengthening our relationship with the Department of Defence and refining our systems to deliver seamless care, advice and support. We are specifically looking to improve online accessibility, self-help services, and explore ways to improve and upgrade our ICT systems.

We are also reviewing and updating our operating models to ensure we continue to provide the best possible service while building on major changes which occurred in 2014-15. In particular, rehabilitation and compensation processing has undergone major change as part of following through on our commitment to improve services, whilst being affordable, sustainable and reflecting Government priorities.

In 2014-15, access to mental health services by clients was expanded under DVA’s Veteran Mental Health Strategy. In 2015-16, we will further enhance this with the implementation of the new Social Health Strategy 2015-2023. The implementation of a new structure for the Health and Community Services Division in 2015-16, will also position DVA to provide better service and enable a more strategic and sustainable approach to how we purchase and manage the delivery of health and community care programmes.

DVA intends to build on its commitment to provide excellent client service in a flexible and responsive manner. Through innovation, efficiency and agility we will continue to provide high quality, connected services, including commemorations, to all generations of veterans and their families.

None of this would be possible without our dedicated staff who are instrumental in ensuring the success of ongoing reform activities. Through innovative contributions, insight, and active participation, their invaluable support ensures that our services remain client-focused, effective and sustainable.

Simon Lewis

Simon Lewis PSM July 2014

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