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In 2015-16 and beyond, DVA will use the following STRATEGIES to achieve its objectives:

Client-Focused

  • Developing policies for delivering better compensation and rehabilitation support
  • Ensuring continued access to high quality health care, including mental health services and rehabilitation support
  • Acknowledging service and sacrifice through our commemorative programmes
  • Ensuring we base our policies and programmes on understanding client needs and experiences through research and evidence

Responsive

  • Continuing to monitor our progress to ensure financial sustainability and ensure we are investing in the right priorities
  • Improve organisational change through a change management toolkit and improve our performance management focus via training
  • Continue to examine opportunities to simplify, streamline, consolidate and automate business processes
  • Monitoring the implementation of enterprise and fraud risk prevention strategies and review where necessary during periods of organisational change

Connected

  • Identify and further explore Whole-of-Government opportunities to strengthen DVA’s service delivery model, such as enabling more online self-service requests
  • With Defence, facilitating early client engagement and progress the Support for Wounded, Injured or Ill Program and a joint strategic agenda of work
  • Continuing to leverage off Whole-of-Government initiatives such as the Personally Controlled Electronic Health Record (PCEHR) and MyGov
  • Ensuring feedback from our ex-service organisation relationships is evaluated and used where relevant
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