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Extension of consultation period Toowoomba and Wodonga

DVA extends the period of consultation about Toowoomba and Wodonga VAN shopfronts to 5 February 2016

On 16 December 2015 the Department of Veterans’ Affairs (DVA) commenced a community consultation about the delivery of in-person services at standalone Veterans’ Access Network (VAN) shopfronts at Toowoomba in Queensland and Wodonga in Victoria. View the announcement, together with a set of Questions and Answers.

The property leases for the Toowoomba and Wodonga VAN shopfronts expire early in 2016, so it is appropriate that DVA consider a range of service delivery options before making a decision about the leases. This is something that DVA does as a matter of course when leases are due to expire.

Members of the veteran community are contacting DVA more frequently via telephone and email, and visits to VAN shopfronts have declined nationally by 35 per cent since the 2009-10 financial year.  

In addition, the DVA client population around both the Toowoomba and Albury-Wodonga regions is forecast to decline by 37 per cent over the next 10 years.

The consultation was originally due to last for a period of five weeks and was to conclude on 20 January 2016.  

However, because the consultations are being held during a traditional holiday period, DVA has extended the consultation period to 5 February 2016.

DVA wishes to hear from anyone interested in the delivery of in-person services in the Toowoomba and Albury-Wodonga regions. Comments should be submitted in writing by 5 February 2016, by email or post to:

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