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Part 2. Management and accountability

 

This image introduces the Management and Accountability section of the Annual Report. It shows a veteran considering his options at the Civil Rehabilitation Centre in Melbourne, in 1946.

A veteran considers his options at the Civil Rehabilitation Centre in Melbourne, in 1946. (AWM 126088)

This image introduces the Management and Accountability section of the Annual Report. It shows Australian Army veteran Ben Roberts-Smith VC MG speaking at the launch of the Prime Minister’s Veterans’ Employment Program, in 2016.

Australian Army veteran Ben Roberts-Smith VC MG speaks at the launch of the Prime Minister's Veterans' Employment Program, in 2016. (DVA20170331_DVA_IAC)

  • Corporate governance

    DVA's governance and management framework is based on the principles of performance assurance and accountability within a risk management framework.

  • External scrutiny

    External scrutiny provides independent assurance that DVA's systems, processes and controls are effective.

  • Legal services

    DVA provides a range of legal and assurance services to the Minister, the Repatriation Commission, the MRCC and other areas of the Veterans' Affairs portfolio.

  • People management

    DVA supports managers and staff with a full range of people management services to support them in servicing the veteran community.

  • Resource management

    DVA’s financial accountability responsibilities are set out in the Commonwealth Resource Management Framework, which governs how officials in the Commonwealth public sector use and manage public resources.

  • Indigenous Veterans' Strategy

    DVA provides services and programs under the strategy, to improve its service delivery to the Indigenous veteran community and improve the cultural knowledge of DVA staff.

  • Disability reporting mechanisms

    DVA strives to ensure that its policies and programs are inclusive of people with disability and their families and carers, including clients, employees and members of the public.

  • Support services

    DVA provides services to clients their nominated representatives, ex-service organisations and service providers via a number of channels, including face-to-face, telephone, and online.