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Program 2.6: Military Rehabilitation and Compensation Acts—Health and Other Care Services

Description

To arrange for the provision of rehabilitation, medical and other related services under the Safety, Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA) and related legislation. This includes payment for medical treatment, rehabilitation services, attendant care and household services.

Delivery

  • Rehabilitation program goals measured for effectiveness using agreed outcome aspirations against actual results achieved.
  • Veterans who claim incapacity payments for the first time because of an inability to work due to accepted conditions are assessed for rehabilitation.
  • Clients who are identified for a rehabilitation assessment are referred to an approved service provider within 30 days.

Safety, Rehabilitation and Compensation Act

Rehabilitation

In the financial year to 28 May 2017, 1,089 rehabilitation assessments were conducted, compared to 881 in the full financial year 2015–16 (due to the introduction of a new processing system, no rehabilitation data is available for the period 29 May to 30 June 2017 inclusive).

Of the clients assessed, 45 percent were placed on non–return to work programs, compared to 56 percent in 2015–16, and 19 percent were placed on return to work programs, compared to 18 percent in 2015–16.

Attendant care and household services

In 2016–17, 89 clients received a total of $1.5 million in compensation for attendant care, compared to 121 clients and $1.8 million in 2015–16. A further 1,706 clients received a total of $7.1 million for household services assistance, compared to 1,700 clients and $6.5 million in 2015–16.

Medical and treatment accounts paid

Medical and treatment accounts cover general and specialist medical services, household services and attendant care services. This does not include medico-legal services. Most medical treatments for SRCA clients are paid for via health treatment cards, but 37,113 accounts in 2016–17 were paid for by clients and reimbursed by the Department, compared to 36,430 accounts in 2015–16.

Quality

DVA continues to work on improving performance by reinforcing policy and procedures and refining and improving staff training. Under the Improving Processing Systems Program, DVA is building a single R&C processing system. This system will include processing of SRCA rehabilitation cases and accounts and is expected to improve the quality of transactions.

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Military Rehabilitation and Compensation Act

Rehabilitation

In the financial year to 28 May 2017, 1,651 rehabilitation assessments were conducted, compared to 1,349 in 2015–16 (due to the introduction of a new processing system, no rehabilitation data is available for the period 29 May to 30 June 2017 inclusive).

Of those assessed, 29 percent were placed on non–return to work programs, compared to 26 percent in 2015–16, and 41 percent were placed on return to work programs, compared to 46 percent in 2015–16.

Attendant care and household services

In 2016–17, 40 clients received a total of $407,470 in compensation for attendant care, compared to 47 clients and $589,263 in 2015–16. A further 905 clients received a total of $2.2 million for household services assistance, compared to 854 clients and $2.1 million in 2015–16.

Medical and treatment accounts paid

Medical and treatment accounts cover general and specialist medical services, household services and attendant care services. This does not include medico-legal services. Most medical treatments for MRCA clients are paid for via health treatment cards, but 14,138 accounts in 2016–17 were paid by clients who were subsequently reimbursed by the Department, compared to 12,941 accounts in 2015–16.

Quality

DVA continues to work on improving performance by reinforcing policy and procedures and refining and improving staff training. Under the Improving Processing Systems Program, DVA is building a single R&C processing system. This system will include processing of MRCA rehabilitation cases and accounts and is expected to improve the quality of transactions.

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