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Alphabetical index

A

Aboriginal and Torres Strait Islander veterans, 97

accommodation, 143

actuarial assessment of movement in liability under SRCA and MRCA

for health and other care services, 113–14

see also Programme 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Health and Other Care Services

for income support and compensation, 76–7

see also Programme 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Income Support and Compensation

Adelaide War Cemetery, 119

ADF Service Women Steering Committee, 16, 336

Administrative Appeals Tribunal (AAT), 26, 32, 74

MRCC appeals to, 137, 138

Training and Information Program and, 62

Administrative Appeals Tribunal Act 1975 (AAT Act)

section 37 reports, 51, 52

advertising and market research, 325–6

AE2, 7

age service pension, 43

Aged Care Reform programme, 41

aged care reforms, 3, 41

Agency Resource Statement, 310–18

aids and appliances, 108

Albany Convoy Commemorative Event, 7, 117, 120

alcohol management, 4, 105

allied health services, 98, 106

administered expenditure, 106

average cost per service, 106

number of, 106

use of, 106

Annual Report on Deregulation, 136

Anzac Centenary Advisory Board, 7, 120

Anzac Centenary Local Grants Program, 117, 118, 119, 120, 121, 146

Anzac Centenary Program, 7, 8, 116, 117, 118, 119, 120–1, 127, 335

Anzac Centenary Public Fund, 7, 120–1

Anzac Centenary Public Fund Board, 7

Anzac Commemorative Site (Turkey), 118, 127

Anzac Day Act 1995, 131

Anzac Day services, 126

at Bomana War Cemetery, 3, 6, 116, 117, 122

at Bullecourt, 122

at Gallipoli, 3, 6, 116, 117, 126, 127

at Hellfire Pass, 3, 6, 116, 117, 122

at Isurava, 3, 6, 116, 117, 122

Sandakan, 6, 116, 117, 122

at Villers-Bretonneux, 3, 6, 116, 117, 122

APS Core and Management Skills suite, 140

asset management, 143–4

At Ease website, 4, 105

attendant care and household services

MRCA, 112

SRCA, 111

Audit and Financial Statements Sub-Committee, 134

Audit and Risk Committee, 134, 136

Audit Report No.13 2013–14, Audits of the Financial Statements of Australian Government Entities for the Period Ended 30 June 2013, 135

Audit Report No.44 2013–14, Interim Phase of the Audits of the Financial Statements of Major General Government Sector Agencies for the year ending 30 June 2014, 135

Audit Report No.46 2013–14, Administration of Residential Care Payments, 135

Auditor-General

reports, 135

AusTender, 144

Australian Centre for Posttraumatic Mental Health, 89

Australian Defence Force (ADF)

transitioning members, 8

and On Base Advisory Service, 6

Australian Defence Force (ADF) personnel

mental health support services for, 103

Australian Federal Police

and data-matching discrepancies, 321

Australian Government Actuary, 76

Australian Government Public Sector Workplace Bargaining Policy, 139

Australian Gulf War Veterans’ Health Study Follow-Up, 80

Australian Historical Mission, 35

Australian Institute of Family Studies, 80

Australian Institute of Health and Welfare, 80

Australian Legion of Ex-Servicemen and Women

and resettlement of Second World War veterans into employment, 115

Australian Memorial in New Zealand, 117, 120, 124

Australian National Audit Office

access clauses, 144

Audit Report No.29 2012–13, Administration of the Veterans’ Children Education Schemes, 65

Australian National Memorial (Villers-Bretonneux, France), 123

D-Day landings commemorative mission, 6

Australian National University

and Serving Our Country: A history of Aboriginal and Torres Strait Islander people in the defence of Australia, 148

Australian Public Service Commission (APSC)

and DVA Capability Review, 5, 140

Pathways Program, 140, 142

RecruitAbility and whole-of-government graduate development programmes, 140, 142

Australian Public Service Values, 130

Australian Remembrance Trail along the Western Front, 117, 120, 123

Australian Soldiers’ Repatriation Act 1920, 22

Australian Taxation Office (ATO)

and Data Matching Program, 319, 320

Australian Veterans’ Children Assistance Trust

and Long Tan Bursary Scheme, 66

Australian War Memorial

outreach initiatives, 122

role and functions, 10

Australian War Memorial Act 1980, 131

Australian Workplace Agreements, 139

Australians at War film archive and oral histories, 122

Australians on the Western Front 1914–18 website, 123

awareness training, 95

B

Bean, Charles

and Australian Historical Mission, 35

benefit recipients, 17

Blue Mountains bushfires, 60

Bomana War Cemetery (Papua New Guinea)

Anzac Day service, 3, 6, 116, 117, 122

re-interment of Z Force/Z Special Unit soldiers, 109

Booked Car with Driver Scheme, 107

Building Excellence in Support and Training (BEST), 41, 61, 335

grants, 56, 145

Bullecourt, France

Anzac Day services, 122

commemoration of Australian First World War deaths, 9

Buseilli (Egypt)

2/7th Australian General Hospital, 24

bushfires

Blue Mountains, 60

Business Compliance Section

and data-matching discrepancies, 321

Business Continuity Plan, 131

C

Campbell, Preston

and Indigenous Champions Project, 97

Canberra Raiders National Rugby League team

and Indigenous Champions Project, 97, 148

Capability Review, 5, 140

Care of ADF Personnel Wounded and Injured on Operations report, 15

Carer and Volunteer Support Program, 92, 95

carer recognition, 95, 327–8

Carer Recognition Act 2010, 95, 327, 328

Carers Australia, 327

Carers Victoria

and carer awareness training, 95, 328

Carmody, Shane, 23, 29

Case Formulation Training Programme

mental health, 4

Centenary of First World War, 116

Centre for Posttraumatic Mental Health

and Evidence Compass website, 80

Century of Service, 116

Certificate of Compliance, 134

Chair of the Military Rehabilitation and Compensation Commission, 22, 30

Change Management Toolkit, 140

Chief Executive Instructions

and environmentally friendly purchasing, 333

Choice and Maintainability in Veterans’ Services Program, 122

Chunuk Bair

New Zealand Memorial Service, 127

Clarke, Michael

and sport and rehabilitation, 147

client contact, 151

Collins, Jennifer, 23, 29

Comcare

reporting of health and safety incidents, 330

Comcover Risk Management Benchmarking Survey, 131

commemorations and commemorative activities, 6

community awareness of and involvement in, 118, 122

see also Anzac Centenary Program; Anzac Day services; Outcome 3: Commemorations

commemorative missions, 3, 6, 122, 125, 153

common law contracts see Public Service Act determinations

Commonwealth Director of Public Prosecutions

and data-matching discrepancies, 321

Commonwealth Electoral Act 1918

and advertising, 325

Commonwealth Government Financial Framework, 134

Commonwealth Ombudsman, 132, 135

Commonwealth Seniors Health Card, 149

Commonwealth War Graves Commission (CWGC), 11, 119, 123

community agencies

veterans’ access through, 61

community awareness of and involvement in commemorative activities, 118, 122

community care and support see Programme 2.4: Veterans’ Community Care and Support

community care programs, 78

Community Commemorative Grants, 146

Community Compliance Framework, 133

community nursing, 92, 95

consultation with providers, 95

expenditure on, 95

Community Nursing Classification Review, 3

Community Nursing Program, 92, 93

Community Nursing Reference Group, 95

Community Support Advisers, 95

compensation claims, 5

processing times, 3

compensation claims processing, 38–9

Compensation Claims Reviews, 26

compensation for dependants

under MRCA, 73

under SRCA, 70

complaints and compliments, 131–3

compliance see fraud and non-compliance

consultancies

expenditure on, 144

consultants, 144

Contract Advisory Unit, 144

Coolburra, Bill, 97

Coordinated Veterans’ Care (CVC) Programme, 85, 86, 93, 335

Cornford, Roy

memories of POW ship Rakuyo Maru, 153

corporate governance, 130–8

corrections, previous annual reports, 340

counselling and referral services, 98

see also Programme 2.5: Veterans’ Counselling and Other Health Services; Veterans and Veterans Families Counselling Service (VVCS)

courts and tribunals

decisions, 137–8

Crimes Act 1914

and data-matching discrepancies, 321

Criminal Code Act 1995

and data-matching discrepancies, 321

Crisis Assistance Program

Veterans and Veterans Families Counselling Service, 104

Cundall, Peter

and gardening for stress relief, 82

Current and Former Members of the ADF – Emerging Issues Forum (EIF), 334

Cyclone Ita, 60

D

Data Matching Agency, 319

Data Matching Program, 319–24

Data-matching Program (Assistance and Tax) Act 1990, 319, 321

day procedure centres, 87

D-Day landings commemorative mission, 3, 6, 122

Defence Force Income Support Allowance, 43

Defence Home Ownership Assistance Scheme (DHOAS), 60

defence pensions see Programme 1.3: Assistance to Defence Widows, Widowers and Dependants

Defence Service Homes (DSH), 56

Defence Service Homes Act 1918, 10, 131, 149

and Defence Service Homes loans, 59

Defence Service Homes Insurance Scheme (DSHIS), 11, 40, 56, 60–1, 134, 135

award, 3, 40, 60

claims, 60–1

outcome, 61

quality, 61

Defence Service Homes loans, 59–60

Certificates of Entitlement issued, 60

key performance indicators, 60

number of, 59–60

subsidy paid, 59

defence widow/ers and dependants

assistance to see Programme 1.3: Assistance to Defence Widows, Widowers and Dependants

defence widow/er’s pensions see Programme 1.3: Assistance to Defence Widows, Widowers and Dependants

Defence/DVA Executive Committee (DDEC), 16

dental services, 78, 84–5

average cost per service, 84, 85

number of, 84, 85

percentage using, 84

see also Programme 2.1: General Medical Consultations and Services

Department of Defence

and DVA, 8, 15–16

and Transition and Wellbeing Research Programme, 2, 4, 79

Department of Health

and hearing services, 3

Department of Human Services (DHS)

and Aged Care Reform programme, 41

and compliance activities, 133

Data Matching Agency, 319

and payments to pharmacy providers, 91

and payments to providers of medical, allied health and hospital services, 85

and shared services, 144

Department of Social Services

and Aged Care Reform programme, 41

Department of Veterans’ Affairs (DVA)

achievements, 2–3

and Defence, 8, 15–16

financial statements, 155–303

management and accountability, 129–53

and MRCC, 10, 14, 30

outcomes and programmes, 37–127

overview, 9–19

reform, 2

and Repatriation Commission, 10, 14, 22

role and functions, 10, 14, 15–16

Deputy President of the Repatriation Commission

role and functions, 14

deregulation and red tape reduction, 3, 136

disability pension claims, 25, 50–1

time to process, 51

disability pensioners

number of, 49

disability pensions, 48

disability reporting in annual reports

changes to, 145

disability support see Programme 1.2: Veterans’ Disability Support

DVA Change Management Toolkit, 140

DVA clients (by age and location), 19

DVA Enterprise Agreement 2012-2014, 138–9, 140

and carers, 327

DVA Graduate Program, 140

DVA Health Card, 111

DVA health cards, 3

DVA Leadership Development Strategy, 140

DVA Mentoring Program, 140

DVA Strategic Research Model, 25, 31

DVA Towards 2020, 2, 5, 130, 131, 336

DVA Wellness Strategy, 140

DVA Workforce Strategy 2010-2015, 140

DVA–Defence Rehabilitation Advisory Committee, 39

E

Eagleton, Private Ronald Edward

re-interment of in Bomana War Cemetery, 109

ecologically sustainable development

outcomes for, 331

ecologically sustainable development and environmental performance, 331–3

monitoring, 333

e-learning resources, 95, 105, 140, 141

for mental health service providers, 4

Ellon Cemetery (Scotland)

D-Day landings commemorative mission, 6

Emery, Kylie, 29

Employee Assistance Program, 328, 329

energy consumption, 331–2

Energy Efficiency in Government Operations, 331

enterprise agreement see DVA Enterprise Agreement 2012-2014

Environment Protection and Biodiversity Conservation Act 1999, 331

environmental commitment statement, 331

environmental impact of operations, 331–3

environmental performance see ecologically sustainable development and environmental performance

environmentally friendly purchasing, 333

Essential Medical Equipment Payment, 108

Evidence Act 1995, 321

Evidence Compass website, 4, 80

Executive Leadership programme, 140

exempt contracts, 144

Exercise and Sports Science Australia (ESSA), 107

exercise physiology, 107

Ex-Service Organisation (ESO) Round Table, 328

and Building Excellence in Support and Training, 61

and treatment monitoring, 334

ex-service organisations (ESOs)

assistance to, 56, 57

and Building Excellence in Support and Training, 61, 145

and Grants-in-Aid programme, 96, 146

and support for veterans of recent conflicts, 63

and treatment monitoring, 334

external scrutiny, 135–6

F

F-111 Deseal/Reseal Support Program, 104

Facebook

and mental health messages, 105

falls and accident prevention programme see HomeFront telephone service

Farm Household Support (Consequential and Transitional Provisions) Act 2014, 150

Federal Court of Australia

MRCC appeals to, 137

significant cases, 138

feedback see complaints and compliments

Financial Ombudsman Service, 61

financial performance (operating result), 134–5

financial position (equity), 134

financial resource management, 134–5

financial statements, 155–303

firefighter research, 40

First Australian Division Memorial (Pozières, France), 123

fleet and fuel usage, 332

flexible working arrangements, 327, 329

Franco-Australian Museum (Villers-Bretonneux), 123

fraud and non-compliance, 133–4

statistics, 133–4

Fraud Control Plan, 133

fraud investigations, 134

freedom of information, 136–7

Freedom of Information Act 1982, 136

funeral benefits, 56, 57–8

claims, 58

time to process, 59

quality, 59

G

Gallipoli

Anzac Day service, 3, 6, 116, 117, 126, 127

commemorative activities related to see Programme 3.2: Gallipoli-related Activities

Gallipoli 2015 Anzac Day commemorations, 7

ballot, 3, 7, 335

Gallipoli campaign

centenary of, 116

historians and archaeologists and, 35

Gallipoli-related Activities see Programme 3.2: Gallipoli-related Activities

gardening

and stress relief, 82

Gardens of Remembrance

Sydney and Brisbane, 122, 333

water consumption, 332

Gold Cards, 16, 83, 85

Gold Coast Titans National Rugby League team

and Indigenous Champions Project, 97, 148

governance and management framework, 130

Graduate Program, 140, 142

grants, 145–6

Grants-in-Aid programme, 96, 146

‘Graves of Our Bravest’ programme, 118, 124

Grosvenor Management Consulting

and evaluation of Coordinated Veterans’ Care Programme, 85

Guse-Ware, Warren

and sport and rehabilitation, 147

H

Health and Safety Management Arrangements, 329

health cards see DVA health cards

hearing services, 3

Heart Health programme, 102

Hellfire Pass (Thailand)

Anzac Day service, 3, 6, 116, 117, 122

HMAS AE2, 7

Home and Community Care Services for Veterans’ Specific Purpose Payment, 92

home and community services, 92

see also Programme 2.4: Veterans’ Community Care and Support

home care, 92

home support loans, 56

HomeFront telephone service, 92, 96, 108

Honouring Our War Dead programme, 118, 119, 122

Horan, Bronson

recovery from injuries, 42

hospital services

price, 88

use of, 88

see also private hospitals; Programme 2.2: Veterans’ Hospital Services; public hospitals

housing loans, 57

human resources management, 138–43

I

Impact of Combat Study, 79

incapacity payees see MRCA incapacity compensation; SRCA incapacity compensation

incapacity payments see MRCA incapacity payments; SRCA incapacity payments

income support and allowance see Programme 1.1: Veterans’ Income Support and Allowances

income support pension claims, 26

income support pensions, 43

income support supplement, 43

Indigenous Cadetship Support Program, 140, 142

Indigenous Champions Project, 97, 148

Indigenous employment, 142

Indigenous veterans, 97

Indigenous Veterans Strategy, 148

individual flexibility agreements, 139

Information Privacy Principles, 321

Information Publication Scheme, 137

In-Home Telemonitoring for Veterans Trial, 86

inpatient services, 78, 87

Institute of Internal Auditors standards, 136

Internal Audit and Assurance Strategy, 136

internal scrutiny, 136

international collaboration, 152

Intra-Agency Network, 140

invalidity service pension, 43

Iraq, Afghanistan and Middle East Veterans Association of Australia (IAMEVAA), 63

Isurava (Papua New Guinea)

Anzac Day service, 3, 6, 116, 117

It’s Why We’re Here, 141

J

Joint Committee of Public Accounts and Audit

reports, 135

Joint Historical and Archaeological Survey (JHAS), 35

Joint Standing Committee on Foreign Affairs, Defence and Trade

Care of ADF Personnel Wounded and Injured on Operations report, 15

Judiciary Act 1903, 150

K

Kelly, Major General Mark, AO, DSC, 23, 29

Korean War armistice

commemoration of, 6, 122, 125

KPMG

and internal scrutiny, 136

L

law enforcement agencies, 133

Leadership Development Strategy, 140

leadership group

new faces, 8

Leadership Talent Management Program, 140

legal services, 148–50

expenditure, 150

external, 150

internal, 150

Legal Services, Assurance and Deregulation Branch, 148

and privacy, 136

Legion Cabs

and resettlement of Second World War veterans into employment, 115

legislation administered by DVA, 131

legislation programme, 149–50

Legislative Instruments Act 2003, 149

Lewis, Simon, PSM, 23, 29

liability claims see MRCA liability claims; SRCA liability claims

Lone Pine

Australian Memorial Service, 127

Long Tan Bursary Scheme, 3, 66

Looking Forwards programmes, 140

Lutwyche War Cemetery, 119

M

Malaysia

commemorative mission to, 153

management and accountability, 129–53

maritime archaeological assessment

submarine HMAS AE2, 7

medical and treatment accounts

MRCA, 112

SRCA, 111

Medical Grade Footwear programme, 108

medical services, 78, 84

average cost per service, 84

number of, 84

percentage using, 84

price, 84

see also Programme 2.1: General Medical Consultations and Services

medical treatment, 78

Memorial to the Missing, Lae War Cemetery, 109

Men’s Health Peer Education (MHPE) programme, 106, 336

mental health, 2, 3–5, 78–9

initiatives, 4–5, 334, 335

resources, 4

Mental Health and Wellbeing Transition Study, 79

mental health care and counselling, 78, 98, 104–6

for Australian Defence Force personnel, 103

for sons and daughters of, 103

see also Veterans and Veterans Families Counselling Service (VVCS)

mental health hospital services, 89

mental health hospitals, 87

Mental Health in the Australian Defence Force: 2010 ADF Mental Health Prevalence and Wellbeing, 4

mental health providers

online resources for, 105

mental health services, 79, 98

in private hospitals, 3

Mentoring Program, 140

merit reviews, 51–2

SRCA and MRCA, 74–5

Middle East Area of Operations (MEAO)

Impact of Combat Study, 79

Mothers in the MEAO Study, 79

Veterans and Veterans Families Counselling Service and veterans of, 100

military compensation, 76, 113

military compensation review, 31

see also Review of Military Compensation Arrangements

Military Rehabilitation and Compensation Act 2004 (MRCA), 10, 11, 28, 33, 41, 79, 131, 149

administration of, 30

attendant care and household services, 112

business activity, 73

compensation claims under, 38

compensation for dependents, 73

and data-matching discrepancies, 321

funeral assistance, 56

health and other care services, 78

see also Programme 2.6: Military Rehabilitation and Compensation Acts – Health and Other Care Services

incapacity payees, 73

liability claims, 67, 71–2, 73

most frequently claimed conditions and acceptance rates, 73–4

quality, 73

time to process, 73

see also Programme 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Health and Other Care Services

liability provision

income support and compensation see Programme 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Income Support and Compensation

medical and treatment accounts paid, 112

quality, 112

merit reviews, 74–5

payments

income support and compensation see Programme 1.6: Military Rehabilitation and Compensation Acts Payments – Income Support and Compensation Scheme

permanent impairment, 72

rehabilitation, 112

review, 335

and Review of Military Compensation Arrangements, 34, 39

Military Rehabilitation and Compensation Act Education and Training Scheme (MRCAETS), 64, 65–6

Australian National Audit Office report, 65

survey, 66

Military Rehabilitation and Compensation Commission (MRCC)

achievements, 2

activity, 31–3

and ADF Service Women Steering Committee, 16

annual report, 27–35

and appeals to Administrative Appeals Tribunal and Federal Court, 137–8

and DVA, 10, 14, 30

and exercise physiology, 107

meetings, 2, 31

membership, 29

and MRCA and SRCA, 30

role, functions and powers, 10, 14, 28

structure, 28

submissions to, 2

Military Rehabilitation and Compensation (Consequential and Transitional Provisions) Act 2004, 28

Mont St Quentin see Peronne/Mont St Quentin memorial

Mothers in the MEAO Study, 79

MRCA beneficiaries, 16

MRCA incapacity compensation, 73

MRCA incapacity payments, 68

MRCA liability claims, 67, 71–2, 73, 113–14

most frequently claimed conditions and acceptance rates, 73–4

quality, 73

time to process, 73

MRCA permanent impairment (PI) claims, 72

MRCA-related claims, 31

MRCA Supplement, 149

MyAccount online facility, 38, 151

feedback through, 132

N

NAIDOC Week, 148

National Aged and Community Care Forum (NACCF), 334

National Anzac Centre, 7, 120

National Carer Strategy, 95, 327

National Commission of Audit, 336

national consultation forums

treatment monitoring, 334–5

National Consultation Framework

treatment monitoring, 334

National Consultative Review

treatment monitoring, 334

National Disability Insurance Scheme, 335

National Disability Strategy 2010–2020, 145

National Health, Aged and Community Care Forum (NHACCF), 334

National Indigenous Cadetship Support programme, 142

National Indigenous Liaison Officers, 148

National Mental Health Forum (NMHF), 334

National Treatment Monitoring Committee, 334

Needham, Air Vice-Marshal Tony, AM, 29

new claims

processed, 44–5

time to process, 45

New Zealand

Australian Memorial in, 117, 120, 124

Memorial Service at Chunuk Bair, 127

non-salary benefits provided to employees, 139

nurse’s memories of Second World War, 24

O

Office of Australian War Graves (OAWG), 116, 117

fleet and fuel usage, 332

new commemorations, 123

and re-interment of Z Force/Z Special Unit soldiers, 109

role and functions, 11

water consumption, 332

Office of the Australian Information Commissioner

and privacy, 136

office supplies

environmentally friendly purchasing of, 333

On Base Advisory Service (OBAS), 2, 6, 15, 38, 151, 335

and new claims, 44, 45

On the Line Pty Ltd

and Veterans Line, 103

ON TRACK with the Right Mix

mobile phone application re alcohol management, 4, 105

online claims and processing, 40

online mental health educational resources and self-assessment tools, 2, 4

online resources for mental health providers, 105

online services, 151

Operation Life Online, 4, 105

Operation Life workshops, 104

Operational Working Party (OWP)

treatment monitoring, 334

organisational structure, 12

Outcome 1: Compensation and Support, 13, 38–77

expenses and resources, 312–14

objectives, 38

priorities for 2014–15, 41

Outcome 2: Health, 13, 79–115

expenses and resources, 315–17

Outcome 3: Commemorations, 13, 116–27

expenses and resources, 318

priorities for 2014–15, 116

outcome and programme structure, 13

outpatient services, 78, 87

overseas memorials and projects, 123–4

Overseas Privately Constructed Memorial Restoration Program, 119, 124, 146

P

packaging waste, 333

paper

reduction in purchasing of, 333

Parry, Jean

memories of Second World War, 24

Participants in British Nuclear Tests (Treatment) Act 2006, 149

partner service pension, 43

Partners of Veterans Association of Australia, 328

Pathways Program (APSC), 140, 142

Patient Satisfaction Survey, 89

Pay for Performance Program

Patient Satisfaction Survey, 89

Peacekeepers’ Veterans Association, 82

Pension Bonus Scheme, 149

pensioner initiated reviews, 26, 46

outcomes, 46

time to process, 46–7

pensions see income support pensions

people strategies – recruitment and turnover, 142

performance pay, 139

permanent impairment (PI) see MRCA permanent impairment (PI) claims; SRCA permanent impairment (PI) claims

Peronne/Mont St Quentin memorial, 123

Personally Controlled Electronic Health Record, 86, 335

Personally Controlled Electronic Health Record Helpline, 86

pharmaceutical benefits see Programme 2.3: Veterans’ Pharmaceutical Benefits; Repatriation Pharmaceutical Benefits Scheme (RPBS); Veterans’ Pharmaceutical Reimbursement Scheme (VPRS)

Pharmaceutical Benefits Scheme (PBS), 90, 91

pharmaceutical items

administered expenditure for, 91

number of dispensed, 91

price, 91

pharmaceuticals, 78, 91

pharmacy providers

payments to, 91

Ploegsteert, Belgium

‘Plugstreet 14–18 Experience’ interpretive centre, 123

portfolio see Veterans’ Affairs portfolio

post-discharge physical and mental health assessment, 79

Posttraumatic Stress Disorder (PTSD), 105

post-war commemoration activity, 123

President of the Repatriation Commission, 22, 30

Prime Ministerial Advisory Council on Veterans’ Mental Health, 2, 4, 78, 334, 335

prisoner of war ex gratia payments, 56

privacy, 136

Privacy Act 1988, 136, 321

private hospitals, 87, 89

mental health services in, 3

separations, 88

average cost, 88

use of services, 88–9

Programme 1.1: Veterans’ Income Support and Allowances, 13, 43–7

deliverables, 44

expenses, 43, 312

key performance indicators, 44

objective, 43

overview, 43

price, 47

quality, 47

report on performance, 44–7

Programme 1.2: Veterans’ Disability Support, 13, 48–52

deliverables, 49

expenses, 48, 312

key performance indicators, 49

merit reviews, 51–2

objective, 48

overview, 48

price, 51

quality, 51

report on performance, 49–52

Programme 1.3: Assistance to Defence Widows, Widowers and Dependants, 13, 53–5

deliverables, 54

expenses, 53, 312

key performance indicators, 54

objective, 53

overview, 53

price, 55

quality, 55

report on performance, 54–5

Programme 1.4: Assistance and Other Compensation for Veterans and Dependants, 13, 56–63

deliverables, 57

expenses, 56, 313

key performance indicators, 57

objective, 56

overview, 56

report on performance, 57–62

Programme 1.5: Veterans’ Children Education Scheme, 13, 64–6

deliverables, 64

expenses, 64, 313

key performance indicators, 65

objective, 64

overview, 64

report on performance, 65–6

Programme 1.6: Military Rehabilitation and Compensation Acts Payments – Income Support and Compensation Scheme, 13, 67–75

deliverables, 68

expenses, 67, 313

key performance indicators, 68

objective, 67

overview, 67

report on performance, 68–75

Programme 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Income Support and Compensation, 13, 76–7

expenses, 76, 314

objective, 76

overview, 76

report on performance, 76–7

Programme 2.1: General Medical Consultations and Services, 13, 83–6

deliverables, 83

expenses, 83, 315

key performance indicators, 83

objective, 83

overview, 83

report on performance, 83–6

Programme 2.2: Veterans’ Hospital Services, 13, 87–9

deliverables, 87

expenses, 87, 315

key performance indicators, 87

objective, 87

overview, 87

report on performance, 88–9

Programme 2.3: Veterans’ Pharmaceutical Benefits, 13, 90–1

deliverables, 90

expenses, 90, 315

key performance indicators, 90

objective, 90

overview, 90

report on performance, 91

Programme 2.4: Veterans’ Community Care and Support, 13, 92–7

deliverables, 93

expenses, 92–3, 315–16

key performance indicators, 93

objective, 92

overview, 92

report on performance, 93–6

Programme 2.5: Veterans’ Counselling and Other Health Services, 13, 98–109

deliverables, 98–9

expenses, 98, 316

key performance indicators, 99

objective, 98

overview, 98

report on performance, 99–108

Programme 2.6: Military Rehabilitation and Compensation Acts – Health and Other Care Services, 13, 110–12

deliverables, 110

expenses, 110, 316

key performance indicators, 111

objective, 110

overview, 110

report on performance, 111–12

Programme 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Health and Other Care Services, 13, 113–15

expenses, 113, 316–17

objective, 113

overview, 113

report on performance, 113–14

Programme 3.1: War Graves and Commemorations, 13, 117–25

deliverables, 118

expenses, 117, 318

key performance indicators, 119

objective, 117

overview, 117

report on performance, 120–4

Programme 3.2: Gallipoli-related Activities, 13, 126–7

deliverables, 126

expenses, 126, 318

key performance indicators, 126

objective, 126

overview, 126

report on performance, 127

PTSD Coach Australia mobile device application, 105

Public Governance, Performance and Accountability (Consequential and Transitional Provisions) Act 2014, 150

public hospitals, 87

separations, 88

average cost, 88

use of services, 88–9

Public Service Act 1999, 14, 30

Public Service Act determinations

subsection 24(1) of the Public Service Act 1999 determinations, 139

purchasing, 144

environmentally friendly, 333

Q

QBE Australia

and Defence Service Homes Insurance Scheme, 11, 56

qualifying service applications, 44

qualifying service status, 44

R

Rabaul (Bita Paka) War Cemetery, 122

Rakuyo Maru

POW ship, 153

Ranville War Cemetery (Normandy, France)

D-Day landings commemoration, 6

Reconciliation Week, 148

RecruitAbility (APSC), 140

recruitment and turnover see people strategies – recruitment and turnover

recycling, 332

rehabilitation, 39

MRCA, 112

SRCA, 111

Rehabilitation Advisory Committee see DVA–Defence Rehabilitation Advisory Committee

Rehabilitation Appliances Program (RAP), 108

National Schedule of Equipment, 78

guidelines, 25, 31

revision of National Schedule of Equipment and National Guidelines, 80

and Veterans’ Home Maintenance Line, 96

Rehabilitation Review Project, 39

rehabilitation services, 78

Rehabilitation Transition Project, 335

Repatriation Commission

achievements, 2

activity, 25

and ADF Service Women Steering Committee, 16

annual report, 22–6

and DVA, 10, 14, 22

and exercise physiology, 107

meetings, 2

membership, 23

role, functions and powers, 10, 14, 22

structure, 22

submissions to, 2

and VEA, 25

Repatriation Commissioner

role and functions, 14

Repatriation General Hospitals, 334

Repatriation Health Cards, 335

see also Gold Cards; White Cards

Repatriation Medical Authority (RMA), 11

Repatriation Pharmaceutical Benefits Scheme (RPBS), 90, 91

Schedule, 90

use of, 91

Repatriation Private Patient Principles 2004, 334

Repatriation Schedule of Pharmaceutical Benefits, 91

Republic of Korea

and commemoration of Korean War armistice, 6

research and development initiatives

health, 79–80

residential care, 92, 93

resource summary tables, 310–18

respite services, 92

responsible minister

Repatriation Commission, 22

Review of Military Compensation Arrangements, 3, 33, 34, 38, 39, 41

Review of Veterans’ Advocacy Training, 40, 62

Richmond v Repatriation Commission [2014] FCA 272 (25 March 2014), 138

risk management, 131

Risk Management Framework, 131

Robson v MRCC [2013] FCAFC 101, 138

Roy Morgan Customer Satisfaction Awards, 3, 40, 60

S

Safety, Rehabilitation and Compensation Act 1988 (SRCA), 10, 28, 33, 131

administration of, 30

attendant care and household services, 111

business activity, 70

compensation claims under, 38

compensation for dependants, 70

and data-matching discrepancies, 321

funeral assistance, 56

health and other care services, 78

see also Programme 2.6: Military Rehabilitation and Compensation Acts – Health and Other Care Services; Programme 2.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Health and Other Care Services

incapacity payees, 70

income support and compensation see Programme 1.6: Military Rehabilitation and Compensation Acts Payments – Income Support and Compensation Scheme

liability claims, 67, 68–9

most frequently claimed conditions and acceptance rates, 71

quality, 70

time to process, 70

see also Programme 1.7: Adjustment to the Military Rehabilitation and Compensation Acts Liability Provision – Income Support and Compensation

medical and treatment accounts paid, 111

quality, 111

merit reviews, 74–5

permanent impairment, 69

rehabilitation, 111

review, 335

and Review of Military Compensation Arrangements, 34

treatment card, 111

White Cards, 3, 34, 39, 78, 81, 83, 335

Saluting Their Service (STS) Commemorative Grants Program, 118, 119, 121, 146

Saluting Their Service (STS) Major Commemorative Grants Program, 118, 119, 121, 146

Sandakan (Malaysia)

Anzac Day service, 6, 116, 117, 122

Sealing a Just Outcome: Report from the Inquiry into RAAF F-111 Deseal/Reseal Workers and their Families, 104

Secretary (DVA)

role and functions, 14, 30

Secretary’s year in review, 2–8

section 31 (VEA) review, 51, 52

section 37 (AAT Act) reports, 51, 52

section 135 (VEA) review, 51

section 137 (VEA) reports, 51, 52

section 175 (VEA) review, 52

Senior International Forum and Ministerial Summit, 152

Service Charter, 131

service delivery framework for contemporary widow/ers and dependants, 3

Services member see Repatriation Commissioner

Serving Our Country: A history of Aboriginal and Torres Strait Islander people in the defence of Australia, 148

SES-Executive Level forums, 140

shared services, 144

Singapore

commemorative mission to, 153

Single Access Mechanism, 33

Smith v Repatriation Commission [2014] FCAFC 53 (1 May 2014), 138

Social and Community Services Pay Equity payments, 94

social health programmes, 106

social justice and equity, 148

social media

and mental health messages, 105

Social Security Act 1990

and data-matching discrepancies, 321

social security age pension, 43

Social Security and Other Legislation Amendment Act 2014, 149

Special Rate Disability Pension, 34, 48

review of, 41

Specialist Medical Review Council

role and functions, 11

sport

and rehabilitation of injured veterans, 147

SRCA beneficiaries, 16

SRCA incapacity compensation, 70

SRCA incapacity payments, 68

SRCA liability claims, 67, 68–9, 113–14

most frequently claimed conditions and acceptance rates, 71

quality, 70

time to process, 70

SRCA permanent impairment (PI) claims, 69

SRCA-related claims, 32

staffing overview, 306–9

state and territory forums

treatment monitoring, 335–6

State Treatment Monitoring Committees, 334

Statement for Australia’s Carers, 327, 328

Statute Law Revision Act (No. 1) 2014, 150

Stepping Out programme, 102, 103

strategic plan see DVA Towards 2020

Strengthening Veteran Mental Health Budget 2013–14, 2, 4

stress relief

gardening and, 82

Support Continuum, 15

Support for Injured or Ill Project Review, 15

Support for Wounded, Injured or Ill Program (SWIIP), 15

support services, 151

surviving veterans (by conflict), 18

Sword Beach (Normandy, France)

D-Day landings commemoration, 6

T

Tax Bonus for Working Australians Repeal Act 2014, 150

taxi industry

and resettlement of Second World War veterans into employment, 115

telemonitoring

health, 86, 335

Therapeutics Education Services (Veterans’ MATES) Program, 90, 335

Time Taken to Process Claims and Statutory Timeframes, 335

training and development, 141

expenditure, 141

Training and Information Program, 38, 40, 41, 56, 62, 335

Transition and Wellbeing Research Programme, 2, 4, 79

transport entitlements, 335

travel

reduction of, 332

travel for health treatment, 107

Treasury

and Home and Community Care Services for Veterans’ Specific Purpose Payment, 92

treatment card for SRCA clients, 111

treatment monitoring, 334–6

Tri-Agency Data Exchange, 3

Turkish authorities

and Anzac commemorations, 127

United States Marine Corps Wounded Warrior Trials, 147

Unrecovered War Casualties unit

and re-interment of Z Force/Z Special Unit soldiers, 109

V

VEA beneficiaries, 16, 18–19

Veteran and Community Grants Program, 3, 41, 63, 92, 96, 145

veteran community

snapshot of, 16–19

Veteran Mental Health Services – Expansion, 78

Veteran Mental Health Strategy – A Ten Year Framework, 2013–2023, 3, 25, 31, 104

Veterans’ Access Network (VAN), 151, 335

changes to services, 2

delivery to services, 5–6

site closures, 143

Veteran’s Advocacy Review, 335

veteran’s advocacy training

review of, 3, 40

Veterans’ Affairs Consultation Framework, 328

Veterans’ Affairs Legislation Amendment (Mental Health and Other Measures) Act 2014, 149

Veterans’ Affairs Legislation Amendment (Miscellaneous Measures) Act 2014, 149

Veterans’ Affairs portfolio, 10–11

veterans and dependants

assistance and other compensation for see Programme 1.4: Assistance and Other Compensation for Veterans and Dependants

Veterans’ and Families Garden Plot (Royal Tasmanian Botanical Gardens, Hobart), 82

Veterans and Veterans Families Counselling Service (VVCS), 5, 79, 99–104, 149

Australian Defence Force services, 103

case management, 103

centre counselling, 102

communication and marketing, 103–4

complaints and compliments, 101

Crisis Assistance Program, 104

F-111 Deseal/Reseal Support Program, 104

group programmes, 102

number of clients receiving services, 100

Operation Life workshops, 104

outreach counselling, 102

quality, 101

supporting sons and daughters, 103

timeliness of services, 101

Veterans Line, 103

veterans’ children

education schemes see Military Rehabilitation and Compensation Act Education and Training Scheme (MRCAETS); Programme 1.5: Veterans’ Children Education Scheme; Veterans’ Children Education Scheme (VCES)

support for, 53

Veterans’ Children Education Scheme (VCES), 64, 65–6

Australian National Audit Office report, 65

survey, 66

Veterans Employment Initiative, 336

Veterans’ Entitlements Act 1986 (VEA), 10, 11, 14, 22, 33, 131

administration of, 25

and assistance and other compensation for veterans and dependants, 56

and assistance to defence widow/ers and dependants, 53, 54

compensation claims under, 38

and data-matching discrepancies, 321

debt recovery provisions, 149

and disability pensions, 48, 49, 50, 51

and financial assistance for students, 64

funeral benefit, 56

and income support and allowances, 43

and merit reviews, 51–2

non-military compensation litigation, 150

section 31 review, 51, 52

section 135 review, 51

section 137 reports, 51, 52

section 175 review, 51

and travel arrangements for treatment, 149

and treatment monitoring committees, 334

Veterans’ Health Care Provider Portal pilot, 3

Veterans’ Health Week, 2, 106, 335

Veterans’ Home Care (VHC), 92, 93–4, 151, 327

assessment and coordination, 93–4

numbers assessed, 94

services accessed, 94

Veterans’ Home Care Pilot Provider Portal, 78, 81, 92, 151

Veterans’ Home Maintenance Line (VHML), 96

veterans’ hospital services see Programme 2.2: Veterans’ Hospital Services

Veterans Line, 103

Veterans’ MATES see Therapeutics Education Services (Veterans’ MATES) Program

Veterans’ Medicines Advice, 90

Veterans’ Pharmaceutical Reimbursement Scheme (VPRS), 44, 90, 91, 335

Veterans’ Review Board (VRB), 26, 32, 51, 52, 74, 150

role and functions, 11

Training and Information Program and, 62

Veterans’ Supplement, 3

Veterans Transport Roundtable, 335

VHC Guidelines for Assessment Agencies, 327

VHC Guidelines for Service Providers, 327

Vietnam veterans

and Veterans and Veterans Families Counselling Service, 100, 103, 104

Vietnam Veterans’ Education Centre (Washington, USA), 117, 124

Vietnam Veterans’ Family Study, 80

Vietnam Veterans Health (Morbidity) Study, 66

Villers-Bretonneux (France)

Anzac Day service, 3, 6, 116, 117, 122

see also Franco-Australian Museum (Villers-Bretonneux)

VVCS Electronic Records Application (VERA), 100

W

Walker, Rear Admiral Robyn, AM, RAN, 29

Walklate, Lance Corporal Spencer Henry

re-interment of in Bomana War Cemetery, 109

war cemeteries, 118

information, 123

maintenance of, 122

water consumption, 332

war graves, 118

maintenance of, 122

see also Office of Australian War Graves (OAWG); Programme 3.1: War Graves and Commemorations

War Graves Act 1980, 10

war memorials, 116, 118

information, 123

maintenance of, 122

war widow/er’s claims for compensation see Programme 1.3: Assistance to Defence Widows, Widowers and Dependants

war widow(er)’s pension claims, 25, 53, 54

time to process, 55

war widow(er)’s pensions, 53

waste management, 332

water consumption, 332–3

website, 16, 39, 66, 121, 131, 137, 327, 336

feedback page, 132

Wellness Strategy, 140

Westpac Banking Corporation

and Defence Service Homes loans, 59

White Cards, 3, 16, 34, 39, 78, 81, 83, 335

WHS Committee, national, 329

widows of Australian First World War veterans

and Gallipoli 2015 Anzac Day commemorations, 7

work health and safety, 329–30

incidents, 330

initiatives and outcomes, 329–30

reporting, 330

Work Health and Safety Act 2011, 329, 330

Work Life Links, 329

workforce planning, 140

Workforce Supplement, 3

workplace absence, 143

wound dressings, 78

Y

Younger Veterans – Contemporary Needs Forum (YVF), 334

YouTube

videos for mental health service providers, 4, 105

Z

Z Force/Z Special Unit soldiers

re-interment of in Bomana War Cemetery, 109

Zeki Bey

and Australian Historical Mission, 35

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