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Agencies – Departments of state, departments of parliament and ‘prescribed agencies’ for the purposes of the Financial Management and Accountability Act 1997.

Allied health – Fields of medical work that are not medicine, dentistry or nursing. Examples include people working as radiographers, occupational therapists, dieticians, pharmacists or psychologists.

Australian Workplace Agreement (AWA) – An individual written agreement between an employer and an employee about the terms and conditions of employment, made under the Workplace Relations Act 1996.

Certificate of Entitlement – A document issued by DVA in relation to the Defence Service Homes Scheme loans, entitling the recipient to receive the subsidised loan.

Competitive tendering and contracting – The process of contracting out to other organisations the delivery of government activities on behalf of an Australian Government agency. The activity is submitted to competitive tender, and the preferred provider of the activity is selected from the range of bidders by evaluating offers against predetermined selection criteria.

Contemporary veterans – A term used in the context of the ageing veteran population. While Second World War veterans are the majority of the DVA client base, the term ‘contemporary veterans’ generally encompasses veterans of more recent wars, conflicts and peace operations.

Corporate governance – The process by which agencies are directed and controlled. It encompasses authority, accountability, stewardship, leadership, direction and control, covering issues associated with the management practices, board structures and personnel policies of agencies.

Critical error – Where departmental policies have not been applied and/or the entitlement decided is significantly incorrect.

Day clubs – Groups of people who meet regularly for social and recreational activities, helping to promote a healthy lifestyle. Most day clubs are operated by ex-service organisations with some assistance from DVA.

Delegate – A person to whom authority to make decisions for a higher authority, such as the Secretary of the Department, the Repatriation Commission, the Military Rehabilitation and Compensation Commission or the Minister (for example in relation to pension eligibility), is delegated.

Estimated actual – The current year’s estimated final figures as included in the Budget documentation. As the Budget is released in May each year but the financial year does not close off until 30 June, the current year numbers that are used in the Budget can only be estimates.

Ex-service organisation – An organisation whose members include veterans within the Commonwealth of Australia and /or persons within the Commonwealth who are receiving or eligible to receive pensions under Part II of the Veterans’ Entitlements Act 1986 as dependants of veterans. The organisation’s objectives will include that of representing those persons throughout the Commonwealth.

Gold Card – The gold Repatriation Health Card for All Conditions Within Australia. This card is issued to those veterans of Australia’s defence force and their widows, widowers or dependants who are entitled to treatment for all medical conditions.

Hospital separation – The formal counting and coding that takes place when an admitted patient leaves a hospital. Separations are used as a measure as they help determine length of stay, enable accurate collation of treatments conducted and costs, and take into account any multiple treatments required.

Memorandum of understanding – An agreement made between two entities, outlining the roles and responsibilities to be assumed by each party, and providing a framework for cooperation.

Merit reviews – Reconsiderations of decisions made by delegates of the Repatriation Commission relating to pensions. These reviews are not conducted by the delegate who made the original decision. Reviews are also conducted by the Administrative Appeals Tribunal (under the Military Rehabilitation and Compensation Act 2004 and Safety, Rehabilitation and Compensation Act 1988) and/or by the Veterans’ Review Board (under the Veterans’ Entitlements Act 1986 and Military Rehabilitation and Compensation Act 2004).

Non-economic loss lump sum – A payment made to compensate for pain and suffering, reduced life expectancy and other effects on lifestyle.

Outcomes and programmes structure – This structure reflects an agency’s business and enables sound reporting to Parliament. Agencies deliver programmes, which are government actions taken to deliver stated outcomes. Outcomes are desired results, impacts or consequences for the community.

Outreach programme – A programme or service made available outside the usual areas of service delivery, often in outer metropolitan, rural or remote areas.

Portfolio Budget Statements – Statements explaining the provisions of the Appropriation Bills (Budget Bills), that is, where the appropriated funds are going to be spent, and the agency’s outcomes and programmes.

Request for tender – A published notice inviting businesses that satisfy the conditions for participation to submit a tender in accordance with requirements of the request for tender and other request documentation.

Social isolation – Difficulties experienced (often by the elderly) in maintaining social contacts and communication. Social isolation can be induced by a number of factors, including health problems, mobility difficulties and a lack of information about social networks.

Treatment population – The population of veterans, war widows and widowers and dependants who have been determined to be eligible for medical treatment under DVA-administered legislation.

VetAffairs – A DVA newspaper published in March, June, September and December each year.

White Card – The white Repatriation Health Card for Specific Conditions. This card provides eligible persons with access to health services for conditions accepted as related to service.

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