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Appendix I: List of figures and tables

Figures

  • Figure 1: DVA organisational structure as at 30 June 2014
  • Figure 2: DVA’s outcome and programme structure as at 2013–14
  • Figure 3: New claims activity 2009–10 to 2013–14
  • Figure 4: Average processing time for new claims 2009–10 to 2013–14 45
  • Figure 5: Pensioner initiated review activity 2009–10 to 2013–14 46
  • Figure 6: Average processing time for pensioner initiated reviews 2009–10 to 2013–14 47
  • Figure 7: Disability pensioners 2009–10 to 2013–14 49
  • Figure 8: Number and type of pension activity under the VEA 2009–10 to 2013–14 50
  • Figure 9: War widow(er)’s pension claims 2009–10 to 2013–14 54
  • Figure 11: Claims for funeral benefits processed 2009–10 to 2013–14 58
  • Figure 10: Cost of funeral benefits 2009–10 to 2013–14 58
  • Figure 12: Average processing time for funeral benefit claims 2009–10 to 2013–14 59
  • Figure 13: Number of housing loans maintained 2009–10 to 2013–14 60
  • Figure 14: SRCA liability claims 2009–10 to 2013–14 69
  • Figure 15: SRCA Permanent impairment claims 2009–10 to 2013–14 69
  • Figure 16: MRCA liability claims 2009–10 to 2013–14 72
  • Figure 17: MRCA permanent impairment claims 2009–10 to 2013–14 72
  • Figure 18: DVA’s governance and management framework130
  • Figure 19: Expenditure on learning and development 2008–14141

Tables

  • Table 1: Number of veterans with accepted disability by Act 2010–11 to 2013–14 16
  • Table 2: Summary of benefit recipient numbers by type of benefit 2009–10 to 2013–14 17
  • Table 3: Estimated number of surviving veterans 2009–10 to 2013–14 18
  • Table 4: Clients by age group and location at 30 June 2014 19
  • Table 5: Average time between date of injury and claim by MRCA clients 33
  • Table 6: Top 15 most frequently claimed disabilities under the VEA (based on SOPs) 2013–14 50
  • Table 7: Detailed merit review activity under the VEA 2009–10 to 2013–14 52
  • Table 8: Number of funeral benefits by type paid to eligible people 2009–10 to 2013–14 57
  • Table 9: Critical error rate in processing funeral benefit claims 2009–10 to 2013–14 (%) 59
  • Table 10: Proportion of DSHIS claims settled within targets 2009–10 to 2013–14 61
  • Table 11: Number of contacts through agencies and costs 2009–10 to 2013–14 61
  • Table 12: Type of activity undertaken in administering the SRCA 2009–10 to 2013–14 70
  • Table 13: Top 15 most frequently claimed conditions under the SRCA 2013–14 71
  • Table 14: Type of activity undertaken in administering the MRCA 2009–10 to 2013–14 73
  • Table 15: Top 15 SOPs used in MRCA decision-making 2013–14 74
  • Table 16: SRCA and MRCA merit review activity and outcomes 2009–10 to 2013–14 75
  • Table 17: Movement in SRCA and MRCA liability for 2012–13 and 2013–14 77
  • Table 18: Number of, and average cost for, medical services 2009–10 to 2013–14 84
  • Table 19: Number of dental services provided and average paid 2009–10 to 2013–14 85
  • Table 20: Items processed compared with number and age of the treatment population and average number of services per client 2009–10 to 2013–14 85
  • Table 21: Number of private and public hospital separations 2009–10 to 2013–14 88
  • Table 22: Percentage of treatment population using private and public hospitals 2009–10 to 2013–14 89
  • Table 23: Veterans’ Home Care expenditure 2009–10 to 2013–14 ($ million) 94
  • Table 24: Proportion of veterans and war widows and widowers approved for VHC services (%) 94
  • Table 25: Number of eligible persons receiving VVCS services by support stream 2009–10 to 2013–14 100
  • Table 26: Timeliness of first counselling session 2010–11 to 2013–14 101
  • Table 27: VVCS complaints and compliments 2011–12 to 2013–14 101
  • Table 28: Group programmes delivered in 2013–14 102
  • Table 29: Number of, and average cost for, allied health services 2009–10 to 2013–14 106
  • Table 30: Claims for reimbursement and arranged transport processed by DVA 2009–10 to 2013–14 107
  • Table 31: Movement in SRCA and MRCA liability for 2012–13 and 2013–14 114
  • Table 32: Post-war commemoration activity 2009–10 to 2013–14 123
  • Table 33: Contacts relating to quality of OAWG services 2009–10 to 2013–14 123
  • Table 34: Complaints and compliments 2009–10 to 2013–14 132
  • Table 35: Fraud investigation activity 2009–10 to 2013–14 134
  • Table 36: Financial performance for DVA and DSHIS 2011–12 to 2013–14 135
  • Table 37: Freedom of information requests and access refusals 2009–10 to 2013–14 137
  • Table 38: Freedom of information requests and outcomes by state and territory 2013–14 137
  • Table 39: Summary of VEA, SRCA and MRCA matters conducted by DVA at the Administrative Appeals Tribunal 2013–14 138
  • Table 40: Number of ongoing and non-ongoing commencements and cessations at 30 June 2014 142
  • Table 41: Number of days of workplace absence 2009–10 to 2013–14 143
  • Table 42: Total expenditure on consultancies 2011–12 to 2013–14 144
  • Table 43: List of grant programmes administered by DVA145
  • Table 44: External legal services expenditure (GST exclusive) and number of male and female counsel briefed 2013–14 150
  • Table A1: Total number of employees by actual classification and location at 30 June 2014 306
  • Table A2: Full-time and part-time employees by gender and location at 30 June 2014 307
  • Table A3: Non-ongoing employees by gender and location at 30 June 2014 307
  • Table A4: Administrative and Executive Level salaries at 30 June 2014 307
  • Table A5: Public Affairs Officer salaries at 30 June 2014 308
  • Table A6: Medical Officer salaries at 30 June 2014 308
  • Table A7: Legal Officer salaries at 30 June 2014 308
  • Table A8: Advocate salaries at 30 June 2014 309
  • Table A9: VVCS – Veterans and Veterans Families Counselling Service (professional) salaries at 30 June 2014 309
  • Table B1: Agency Resource Statement 2013–14 310
  • Table B2: Expenses and resources for Outcome 1 312
  • Table B3: Expenses and resources for Outcome 2 315
  • Table B4: Expenses and resources for Outcome 3 318
  • Table C1: Prosecution statistics 2013–14 322
  • Table C2: Discrepancy statistics 2013–14 322
  • Table C3: Departmental expenses for 2013–14 323
  • Table C4: Projected savings statistics 2013–14 323
  • Table C5: Total savings 2013–14 323
  • Table C6: Cumulative savings for 2011–12, 2012–13 and-2013–14 324
  • Table D1: Payments to market research organisations, 2013–14 325
  • Table D2: Payments to media advertising organisations, 2013–14 325
  • Table D3: Payments to direct mail organisations, 2013–14 326
  • Table G1: Tenant light and power 332
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