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Acronyms and abbreviations


AAT Administrative Appeals Tribunal

ACD automatic call distribution

ACPMH Australian Centre for Posttraumatic Mental Health

ADF Australian Defence Force

AFP Australian Federal Police

ANAO Australian National Audit Office

APS Australian Public Service

APSC Australian Public Service Commission

AWA Australian workplace agreement


BEST Building Excellence in Support and Training


CDPP Commonwealth Director of Public Prosecution’s

CEIs Chief Executive Instructions

CMVS Choice and Maintainability in Veterans’ Services

CVC Coordinated Veterans’ Care

CWGC Commonwealth War Graves Commission


DEEWR Department of Education, Employment and Workplace Relations

DHS Department of Human Services

DIR departmental initiated review

DoFD Department of Finance and Deregulation

DSH Defence Service Homes

DSHIS Defence Service Homes Insurance Scheme

DVA Department of Veterans’ Affairs


EDA extreme disablement adjustment

EEGO Energy Efficiency in Government Operations

EMG Executive Management Group

EPBC Act Environment Protection and Biodiversity Conservation Act 1999

ESO ex-service organisation


FESR Far East Strategic Reserve

FMA Act Financial Management and Accountability Act 1997

FOI Act Freedom of Information Act 1982


GP general practitioner


ICT information and communication technology

IT information technology


JeHDI system Joint eHealth Data and Information System


KPI key performance indicator


LMO local medical officer


MCRS Military Compensation and Rehabilitation Service

MHPE Men’s Health Peer Education

MoU Memorandum of Understanding

MP member of parliament

MRCA Military Rehabilitation and Compensation Act 2004

MRCAETS Military Rehabilitation and Compensation Act Education and Training Scheme

MRCC Military Rehabilitation and Compensation Commission


OAWG Office of Australian War Graves

OBAS On Base Advisory Service


PAES Portfolio Additional Estimates Statements

PBS Pharmaceutical Benefits Scheme, Portfolio Budget Statements

PI permanent impairment

PIRs pensioner initiated reviews

PNG Papua New Guinea

POW prisoner of war

PTSD posttraumatic stress disorder


R&C Rehabilitation and Compensation

RAAF Royal Australian Air Force

RAN Royal Australian Navy

RAP Rehabilitation Appliances Program

RMA Repatriation Medical Authority

RPBS Repatriation Pharmaceutical Benefits Scheme

RSL Returned and Services League


SAM single access mechanism

SDA special rate of disability pension

SES Senior Executive Service

SHOAMP Study of Health Outcomes in Aircraft Maintenance Personnel (F-111)

SMRC Specialist Medical Review Council

SMS short message service (text messaging)

SOPs Statements of Principles

SRCA Safety, Rehabilitation and Compensation Act 1988

STS Saluting their Service (grants)

SWIIP Support for Wounded, Injured or Ill Program


TIP Training and Information Program


VAN Veterans’ Affairs Network/Veterans’ Access Network

VCEB Veterans’ Children Education Board

VCES Veterans’ Children Education Scheme

VEA Veterans’ Entitlements Act 1986

VHC Veterans’ Home Care

VPRS Veterans’ Pharmaceutical Reimbursement Scheme

VRB Veterans’ Review Board

VVCS Veterans and Veterans Families Counselling Service

VVFS Vietnam Veterans’ Family Study

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