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Glossary

Agencies – Departments of state, departments of parliament and ‘prescribed agencies’ for the purposes of the Financial Management and Accountability Act 1997.

Allied health – Fields of medical work that are not medicine, dentistry or nursing. Examples include people working as radiographers, occupational therapists, dieticians, pharmacists and psychologists.

Australian Workplace Agreement (AWA) – An individual written agreement between an employer and an employee about the terms and conditions of employment, made under the Workplace Relations Act 1996.

Certificate of Entitlement – A document issued by DVA in relation to the Defence Service Homes Scheme loans, entitling the recipient to receive the subsidised loan.

Collective agreement – An agreement that sets out the employment terms and conditions for employees of the Department, developed through negotiation between employees, unions and senior management.

Competitive tendering and contracting – The process of contracting out to other organisations the delivery of government activities previously performed by an Australian Government agency. The activity is submitted to competitive tender, and the preferred provider of the activity is selected from the range of bidders by evaluating offers against predetermined selection criteria.

Competitive tendering and contracting – The process of contracting out to other organisations the delivery of government activities previously performed by an Australian Government agency. The activity is submitted to competitive tender, and the preferred provider of the activity is selected from the range of bidders by evaluating offers against predetermined selection criteria.

Corporate governance – The process by which agencies are directed and controlled. It encompasses authority, accountability, stewardship, leadership, direction and control, covering issues associated with the management practices, board structures and personnel policies of agencies.

Critical error – Where departmental policies have not been applied and/or the entitlement decided is significantly incorrect.

Day clubs – Day clubs are groups of people who meet regularly for social and recreational activities, helping to promote a healthy lifestyle. Most day clubs are operated by an ex-service organisation and some assistance is provided by DVA.

Delegate – A person to whom authority to make decisions for a higher authority, such as the Secretary of the Department, the Repatriation Commission, the Military Rehabilitation and Compensation Commission or the Minister (for example in relation to pension eligibility) is delegated.

Desealers – Participants in the F-111 deseal/reseal program. Eligibility for benefits is dependent on the working conditions experienced by these personnel.

Estimated actual – In performance reporting tables, estimated actual means details of the current year’s estimated final figures as included in the Budget documentation. As the Budget is released in May each year, but the financial year does not close off until 30 June, the current year numbers that are used for comparison with Budget amounts can only be estimates.

Ex-service organisation – An organisation whose members include veterans throughout the Commonwealth and/or persons throughout the Commonwealth who are receiving or eligible to receive pensions under Part II of the VEA as dependants of veterans. The organisation’s objectives will include that of representing those persons throughout the Commonwealth.

Gold Card-the gold Repatriation Health Card for All Conditions Within Australia. This card is issued to those veterans of Australia’s defence force, their widows, widowers and dependants entitled to treatment for all medical conditions.

Hospital separation-The formal counting and coding that takes place when an admitted patient leaves a hospital. Separations are used as a measure as they help determine length of stay, enable accurate collation of treatments conducted and costs, and take into account any multiple treatments required.

Memorandum of understanding – An agreement made between two entities. The MOU outlines the roles and responsibilities to be assumed by each party, providing a framework for cooperation.

Merit reviews – Reconsiderations of decisions made by delegates of the Repatriation Commission relating to pensions. These reviews are not conducted by the delegate who made the original decision. Reviews are also conducted by the Administrative Appeals Tribunal (under MRCA and SRCA) and/or by the Veterans’ Review Board (under VEA and MRCA).

Non-economic loss lump sum – a payment made to compensate for pain and suffering, reduced life expectancy and other effects on lifestyle.

Orange Card – the orange Repatriation Pharmaceutical Benefits Card. The Orange Card is issued to Commonwealth and allied veterans and mariners who meet certain eligibility criteria.

Outcomes and Programs structure – This structure reflects an agency’s business and enables sound reporting to Parliament. Outcomes are desired results, impacts or consequences for the community. Actual outcomes are the results or impacts actually achieved. Agencies deliver programs, which are the government actions taken to deliver the stated outcomes.

Outreach program – A program or service made available outside the usual areas of service delivery, often in outer metropolitan, rural or remote areas.

Portfolio Budget Statements – These statements explain the provisions of the Appropriation Bills (Budget Bills), that is, where the appropriated funds are going to be spent.

Request for tender – A published notice inviting businesses that satisfy the conditions for participation to submit a tender in accordance with requirements of the request for tender and other request documentation.

Social isolation – difficulties experienced (often by the elderly) in maintaining social contacts and communication. Social isolation can be induced by a number of factors, including health problems, mobility difficulties and a lack of information about social networks.

Treatment population – The population of veterans, war widows and widowers and dependants who have been determined to be eligible for medical treatment under DVA-administered legislation.

Vetaffairs – a DVA newspaper published four times annually, in March, June, September and December.

White Card – The white Repatriation Health Card for Specific Conditions. This card provides eligible persons with access to health services for conditions accepted as related to service.

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