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Appendix I: List of figures and tables

Figures

Overview

  • Figure 1. DVA organisational structure as at 30 June 2013
  • Figure 2. DVA’s outcome and program structure as at 30 June 2013

Performance reporting

  • Figure 3. New claims activity 2008–09 to 2012–13
  • Figure 4. Average processing time for new claims 2008–09 to 2012–13
  • Figure 5. Pensioner initiated review activity 2008–09 to 2012–13
  • Figure 6. Average processing time for pensioner initiated reviews 2008–09 to 2012–13
  • Figure 7. Departmental initiated review activity 2008–09 to 2012–13
  • Figure 8. Average processing time for departmental initiated reviews 2008–09 to 2012–13
  • Figure 9. Disability pensioners 2008–09 to 2012–13
  • Figure 10. Number and type of pension activity under the VEA 2008–09 to 2012–13
  • Figure 11. War widow/er pension claims 2008–09 to 2012–13
  • Figure 12. Cost of funeral benefits 2008–09 to 2012–13
  • Figure 13. Claims for funeral benefits processed 2008–09 to 2012–13
  • Figure 14. Average processing time for funeral benefit claims 2008–09 to 2012–13
  • Figure 15. Number of housing loans maintained 2008–09 to 2012–13
  • Figure 16. SRCA liability claims 2008–09 to 2012–13
  • Figure 17. SRCA permanent impairment claims 2008–09 to 2012–13
  • Figure 18. MRCA liability claims 2008–09 to 2012–13
  • Figure 19. MRCA permanent impairment claims 2008–09 to 2012–13
  • Figure 20. Text messaging activity by month for 2012–13

Management and accountability

  • Figure 21. DVA’s Governance and Management Framework
  • Figure 22. Expenditure on learning and development 2008–09 to 2012–13

Tables

Overview

  • Table 1. Summary of benefit recipient numbers by type of benefit 2008–09 to 2012–13
  • Table 2. Number of veterans with accepted disability by Act 2010–11 to 2012–13
  • Table 3. Estimated number of surviving veterans 2008–09 to 2012–13
  • Table 4. Beneficiaries by age group and state at 30 June 2013
  • Table 5. MRCA and SRCA beneficiaries who received benefits in the two years to June 20138

Performance reporting

  • Table 6. Top 15 most frequently claimed disabilities under the VEA (based on Statements of Principles) in 2012–13
  • Table 7. Detailed merit review activity under the VEA 2008–09 to 2012–13
  • Table 8. Number of funeral benefits by type paid to eligible people 2008–09 to 2012–13 62
  • Table 9. Critical error rate in processing funeral benefit claims 2008–09 to 2012–13
  • Table 10. Percentage of DSHIS claims settled within targets 2008–09 to 2012–13
  • Table 11. Number of contacts through agencies and costs 2008–09 to 2012–13
  • Table 12. Total number of students supported under the Schemes in 2012–13
  • Table 13. Total number of students receiving non-financial assistance in 2013
  • Table 14. Type of activity undertaken in administering the SRCA 2008–09 to 2012–13
  • Table 15. Top 15 most frequently claimed conditions under the SRCA 2012–13
  • Table 16. Type of activity undertaken in administering the MRCA 2008–09 to 2012–13
  • Table 17. Top 15 SOPs used in MRCA decision-making 2012–13
  • Table 18. SRCA and MRCA merit review activity and outcomes 2008–09 to 2012–13
  • Table 19. Movement in SRCA and MRCA liability for 2011–12 and 2012–13
  • Table 20. Number and average cost of medical services 2008–09 to 2012–13
  • Table 21. Number of dental services provided and average paid 2008–09 to 2012–13
  • Table 22. Items processed compared with number and age of the treatment population and average number of services per client 2008–09 to 2012–13
  • Table 23. Number of private and public hospital separations 2008–09 to 2012–13
  • Table 24. Percentage of treatment population using private and public hospitals 2008–09 to 2012–13
  • Table 25. Veterans’ Home Care expenditure 2008–09 to 2012–13
  • Table 26. Percentage of clients approved for VHC services 2008–09 to 2012–13
  • Table 27. SACS pay equity payments made by DVA in the first six months of 2013
  • Table 28. Number of clients receiving counselling services by counselling stream 2008–09 to 2012–13
  • Table 29. Timeliness of first session for centre-based and outreach counselling 2008–09 to 20012–13
  • Table 30. VVCS complaints and compliments 2010–11 to 2012–13
  • Table 31. Group programs delivered in 2012–13
  • Table 32. Number and average cost for allied health services 2008–09 to 2012–13
  • Table 33. Claims for reimbursement and arranged transport processed by DVA 2008–09 to 2012–13
  • Table 34. Top 10 RAP items and expenditure 2012–13
  • Table 35. Movement in SRCA and MRCA liability for 2011–12 and 2012–13
  • Table 36. Post-war commemoration activity 2008–09 to 2012–13
  • Table 37. Contacts relating to quality of OAWG services 2008–09 to 2012–13

Management and accountability

  • Table 38. Complaints and compliments 2008–09 to 2012–13
  • Table 39. Fraud investigation activity 2008–09 to 2012–13
  • Table 40. Financial performance for DVA and the DSHIS 2010–11 to 2012–13
  • Table 41. FOI requests received, processing time and average cost 2008–09 to 2012–13 142
  • Table 42. Number of FOI requests and outcome by state 2012–13
  • Table 43. Summary of VEA, SRCA and MRCA matters conducted by DVA at the Administrative Appeals Tribunal 2012–13
  • Table 44. Number of ongoing and non-ongoing commencements and cessations at 30 June320131
  • Table 45. Number of days of workplace absence 2008–09 to 2012–13
  • Table 46. Total expenditure on consultancies 2008–09 to 2012–13
  • Table 47. External legal services expenditure (GST included) and number of male and female counsel briefed 2012–13

Appendixes

  • Table A1. Total number of employees by actual classification and location at 30 June 2013305
  • Table A2. Full-time and part-time employees by gender and location at 30 June 2013 306
  • Table A3. Non-ongoing employees by gender and location at 30 June 2013
  • Table A4. Administrative and Executive Level salaries
  • Table A5. Public Affairs Officer salaries
  • Table A6. Medical Officer salaries
  • Table A7. Legal Officer salaries
  • Table A8. Advocate salaries
  • Table A9. Veterans and Veterans Families Counselling Service (VVCS) (administrative) salarie
  • Table A10. Veterans and Veterans Families Counselling Service (VVCS) (professional) salaries
  • Table A11. Office of Australian War Graves (field staff) salaries
  • Table B1. Agency Resource Statement 2012–13
  • Table B2. Expenses and resources for Outcome 1
  • Table B3. Expenses and resources for Outcome 2
  • Table B4. Expenses and resources for Outcome 3
  • Table C1. Prosecution statistics
  • Table C2. Discrepancy statistics
  • Table C3. Departmental expenses 2010–11 to 2012–13
  • Table C4. Projected savings statistics 2010–11 to 2012–13
  • Table C5. Total savings 2010–11 to 2012–13
  • Table C6. Cumulative savings 2010–11 to 2012–13
  • Table D1. Market research for the period 1 July 2012 to 30 June 2013
  • Table D2. Advertising for the period 1 July 2012 to 30 June 2013
  • Table D3. Direct mail for the period 1 July 2012 to 30 June 2013
  • Table G1. Tenant light and power
  • Table G2. OAWG environmental management initiatives in states and territories 2012–13 335

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