Q6. How can I help a White Card holder get transport for medical treatment?

Information for providers

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Travelling Expenses

DVA may pay travelling expenses for a veteran to attend the health provider closest to their residence, subject to a number of conditions. These are detailed in Fact Sheet HIP80.

In order to ensure the veteran receives the correct amount of travelling expenses, the treating health provider will need to provide a number of details on the DVA Claim for Travelling Expenses (D800) form. The information required includes:

  • White Card holders, was the condition treated related to an accepted disability;
  • whether you are the closest practical provider of this treatment to the veteran’s permanent or temporary residence;
  • whether or not the veteran is capable of using public,  private or community transport;
  • whether an attendant is medically required;
  • reason for visit;
  • whether the veteran is legally blind or suffering dementia;
  • provider details; and
  • signature and date.

This form may be obtained from any DVA office; phone numbers are listed below.  You can also order hardcopy supplies of the form online. An electronic copy of the form can also be obtained from the DVA forms portal


DVA may meet the cost of travel by taxi for treatment purposes only if the treating health provider certifies that the veteran cannot use public or community transport or a private vehicle due to certain medical conditions, or where these modes of transport are not available. The medical conditions are:

  • dementia, psychosis, hemiplegia, ataxia, blindness (both temporary and permanent);
  • respiratory insufficiency severely limiting independent activity;
  • cardiac failure severely limiting independence, recent coronary occlusion, or peripheral vascular disease severely limiting independence;
  • amputation or arthritis severely limiting independence;
  • recent surgery severely affecting capacity to use public transport;
  • conditions that would cause the veteran to be either gravely embarrassed or unacceptable to other passengers in public transport, e.g. incontinence of bladder or bowel, severe deformity or disfigurement;
  • significant trauma; and/or
  • frailty that severely limits independence.

Reimbursement of a taxi fare will only be made if the treating health provider certifies on the claim form that this type of transport was medically required, and that the health provider is the closest practical provider of this treatment to the veteran’s  residence.  If a veteran obtains treatment from a health provider who is more than 50 kilometres from the veterans’ residence, and the health provider has not indicated on the claim form that they are the closest practical health provider, DVA will reimburse the veteran to a distance equal to the closest practical provider or 100km whichever is the greater (at the appropriate taxi fare rate).

More information

See DVA Fact Sheet HSV61 (PDF 35 Kb

See also: frequently asked questions about the white card;

See further: the DVA Fact Sheet system;

Contact DVA.


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