Suppliers claims

Invoices rendered to DVA for provision of goods and services are processed in the following way:

  • supplier forwards invoice to a DVA office
  • DVA staff approve payment of the invoice
  • DVA staff send the invoice to DVA's accounts payable team
  • the accounts payable team process the invoice which generates a payment on the due date, and a remittance advice if requested.

Direct all payment queries to the contact details appearing at the top of the remittance advice. The contact is generally the accounts payable team in Brisbane as they maintain original invoice documents.

Preferred payment method – EFT

DVA prefers to pay suppliers by electronic funds transfer (EFT) into a nominated bank, credit union, or building society account.

This method does not involve change to the established terms of payment, and the department does not charge you for this service.

DVA can send remittance advice by fax or email if requested.

Note: Neither DVA nor its bank will be able to access any other data relating to your business's financial arrangements when you provide us with your financial institution account details.

Setting up EFT payments

Complete a direct credit consent form and send it to: 

DVA Accounts Payable Team
GPO Box 9998
BRISBANE QLD 4001

Or fax the completed form to (07) 3815 9360.

Please do not hesitate to contact the Accounts Payable Team on (07) 3815 9370 if you have any queries.

Exceptions to EFT payments

The following claim and invoice types are not managed by the accounts payable team. Payment queries regarding these should be directed to the contacts displayed on top of remittance advices supplied with each payment.

  • Safety, Rehabilitation and Compensation Act 1988 (SRCA) claims
  • Military Rehabilitation and Compensation Act 2004 (MRCA) claims
  • F-111 Deseal/Reseal Health Care Scheme claims
  • invoices processed by Medicare Australia
  • invoices submitted via the internet to DVA's Veterans' Home Care system
  • invoices submitted via the internet to DVA's RAPTOR system.

Invoices rendered for SRCA, MRCA and the F-111 Deseal/Reseal Health Care Scheme are processed by DVA staff, not by the accounts payable team. Payment queries regarding these payments should be directed to the DVA or F-111 contacts displayed at the top of remittance advices supplied with each payment.